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The High Court has ruled that a bitter family dispute over control of the multimillion-euro O’Callaghan Collection hotel group must go to arbitration, writes Helen Bruce.
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Technology that frees professionals from mechanical tasks, so they can focus on improving customer service, is increasingly used in an industry where staff shortages are a problem
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The hotel industry is undergoing a structural shift in its digital operations as two major regulatory frameworks take effect across European markets.
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Luxury hotels are often remembered for their design, service and atmosphere, but scent also plays an important role in shaping the guest experience. Smell is closely linked to memory and can instantly bring people back to a specific place or…
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The VISIT USA Act aims to reinstate full funding for Brand USA, the United States’ destination marketing organisation, using revenue from international visitor fees.
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New York’s hotel industry has spent years dreaming of this year’s FIFA World Cup as a cash cow that will fill the city with free-spending visitors. But seven weeks before kickoff, hoteliers are increasingly worried about the lack of a tournament…
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I came across an announcement this week that made me pause and not because it was particularly loud, but precisely because it wasn’t.
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An award-winning chef for UMass Amherst is facing murder charges after officials say his wife was found dead at hotel on campus earlier this week.
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The global hotel industry is entering a more volatile phase as geopolitical tensions add fresh uncertainty to an already fragile operating environment.
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Three directors have abruptly resigned from a hotel subsidiary controlled by one of Singapore’s wealthiest families, the latest twist in a corporate shakeup triggered by an internal feud.
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AI platforms like ChatGPT, CoPilot and Gemini are increasingly popular tools for planning travel. Unlike traditional search which delivers pages of results, AI narrows down the selection.
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When Mandarin Oriental Hotel Group announced that Simone Biles, the American gymnast and holder of 11 Olympic medals, would become its first-ever global wellness ambassador in February 2026, the announcement was carefully worded. This was not, the…
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Hospitality staff are more likely to stick around if their accommodation offers them a chance to relax and recharge – which is why the Capella Hotel Group is rethinking its behind-the-scenes design.
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The municipal authority of Athens is prepared to initiate a dialogue regarding the implementation of a cap on hotels in the city center. The goal is to manage tourism density and redirect investments toward less saturated neighborhoods…
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As law enforcement closes in on Benjamin Mauerberger’s scam network, the luxury Aman hotel brand faces a boardroom civil war as elite shareholders demand to know how a global fugitive laundered "pig-butchering" proceeds into their $3B portfolio…
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China’s hotel market is increasingly shaped by domestic digital platforms, with companies controlling distribution, pricing visibility, and customer access in ways that differ significantly from those in Western markets…
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Best Western Hotels Group has no intention of ceding the luxury outdoor hospitality segment to its global competitors. The group has just launched WorldHotels Backdrop, a new collection of upscale glamping retreats and nature-driven escapes across…
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Hotels are adopting the WTTC Hotel Sustainability Basics amid rising pressure to improve ESG and environmental performance.
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