Career

Tom Pritzker, executive chairman of Hyatt Hotels, has resigned following the release of U.S…
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They’re responsible for operating almost half of the world’s branded hotels, boosting the bottom line through expertise in areas like operations, sales and revenue management. But they remain almost unknown outside the hospitality sector…
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Dr Jared Cooney Horvath, a former teacher-turned-neuroscientist, revealed that the generation born between 1997 and the early 2010s has been cognitively stunted by their over-reliance on digital technology in school…
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At first glance, quantum physics and revenue management should never meet…
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Labor has emerged as a permanent structural force shaping hotel operations, guest satisfaction and long-term asset value across the U.S…
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You have approved every request for new sales automation systems, because salespeople report being overwhelmed with inbound leads.
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France has updated the national professional qualification for hotel and tourism managers, revising skills requirements for senior accommodation roles.
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We’re all weathering the same storm, but too many organizations are doing it in boats with missing oars or worse, with crews rowing at double speed just to stay afloat. The “run lean” mantra has become a badge of honor in many industries, especially…
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It’s Personal Stories, the hospitality leadership podcast founded by industry veterans David Kong, Rachel Humphrey, and Lan Elliott, today announced the launch of its newly-redesigned website, making available one of the most comprehensive and…
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Sommet Education, the world-leading network of hospitality management and culinary arts institutions including Glion Institute of Higher Education, Les Roches, École Ducasse, Indian School of Hospitality and Invictus Education, is pleased to…
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In the idyllic setting of the Lopesan Villa del Conde Resort & Thalasso, relaxation is reserved for guests. For Acciona Facility Services, SA, the thalassotherapy center has become a real legal headache…
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As managing director of Exclusive Collection, Danny Pecorelli oversees one of the country’s most distinctive luxury hotel groups, with a portfolio that spans country house hotels, a gastro pub, destination spas, Michelin-starred dining, golf…
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P.K. Mohankumar spent forty years at the Taj group learning hospitality is not magic but meticulous, slightly mad devotion to detail.
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In the sleek, rain-slicked streets of Amsterdam, a new and unsettling demographic is becoming increasingly visible: the working homeless. It is a phenomenon that is no longer confined to the fringes of society. In the shadow of the Rijksmuseum and…
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Hyatt Hotels appointed Jason Ballard as global brand leader for its Essentials portfolio to steer the division’s next phase of growth, the company announced Tuesday.
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This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations…
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In addition to being arguably the most used word by younger generations as an adjective, adverb, and noun, the word “epic” is also the name of a new Orlando theme park, an International ski pass, the maker of popular video games, and a company…
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When the late Stanley Tollman, wearing a small red carnation in his lapel, took Beatrice “Bea” Lilienstein out to dinner, for their first date, in July 1952, it was to a hotel overlooking the Indian Ocean in Umhlanga, just north of South Africa’s…
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Hotel concierges work hard to ensure that a guest's stay is perfect, and sometimes this means fulfilling unusual requests. David Haines is the Head Concierge at Park Plaza London Westminster Bridge and has been in the industry for decades…
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The elevation reflects the Group’s confidence in Schupbach’s vision, as Chedi Hospitality enters its next phase of global growth
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Under the patronage of Saudi Arabia’s Minister of Tourism, His Excellency Ahmed bin Aqil Al-Khateeb, Riyadh has announced a major Saudi-Swiss partnership during the “TOURISE 2025” Summit, signalling a new phase in the Kingdom’s efforts to cultivate…
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Major hotel brands talk about diversity, inclusion and human values, yet quietly exclude professionals who have crossed the age of 60.
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Sex, drugs, drinks – and great connections. Bar workers report from the frontline of the midnight shift
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The people we walk past in the hotel lobby may be our best local guides
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