Management

Loyalty, Labels, and the Modern Hotel Model

If you’ve watched hotel sponsorships lately you may have noticed: the name they are advertising aren’t the company or hotel brands. Instead of Marriott or Accor, it’s Bonvoy or All. These loyalty programs are becoming the central identity of the big…
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Selling a branded hotel

When hotel owners secure a franchise or management agreement for a hotel with a carefully chosen global brand, they don’t always think about regulating the details of the future sale of the hotel. Unless you have negotiated the transfer approval…
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An airline built a hotel. It crashed and burned

At Sunseeker Resort Charlotte Harbor, sunburnt guests in Michigan and Ohio State gear — the unofficial uniforms of Southwest Florida tourism — wait at the poolside for long-delayed fruity cocktails. The scene captures the essence of a property that…
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