Technology

Today’s hotels are embracing the contact-free revolution, seeking to meet the expectations of health-conscious travellers by minimising physical contact and enhancing hygiene protocols…
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Hygiene IQ’s sensor technology allows travelers to alert housekeeping staff of their needs, helping hoteliers improve the guest experience.
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Nearly two-thirds (63%) of hotel guests in the UAE have abandoned their bookings because their preferred payment methods weren’t available, according to new research from FinTech Adyen. This statistic highlights a major challenge for the hospitality…
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Even though artificial intelligence has been a part of our lexicon for more than seventy years, artificial intelligence remains the latest bright shiny thing. Businesses large and small feel compelled to incorporate artificial intelligence into…
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The aparthotel market is on a rapid growth trajectory, with the global extended-stay hotel sector valued at $54.5 billion in 2023 and projected to reach $166.5 billion by 2033, according to Future Market Insights…
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Travel search and booking has long been a four-box checklist for the hospitality industry: destination, dates, number of people, and budget. The traveler fills out the basics of a trip, and the supplier — a hotel, an airline, a travel agency —…
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Many hotel chains are racing to replace the plastic room key with digital options, including Apple Wallet and Google Wallet apps. Plastic hotel key cards have had a rough few years. During the pandemic, touch was taboo, so touchless trends…
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Tassos Kotzanastassis is the founder and managing director 8G Group, a private equity real estate group,and a founding partner at Petra Hospitality Management, a hotel management company based in Istanbul and focusing on Turkey, East Mediterranean…
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Following Thursday’s hotel fire in Bucheon, Gyeonggi Province, which claimed seven lives and injured 12 people, concerns have been raised about the lack of fire safety measures in accommodations here.
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Silicon valley’s tech bros are having a difficult few weeks. A growing number of investors worry that artificial intelligence (ai) will not deliver the vast profits they seek. Since peaking last month the share prices of Western firms driving…
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Innocorn, a trailblazer in AI innovation, is excited to unveil AI Kimiya, a cutting-edge in-room assistant designed to elevate guest experiences in the hospitality sector. AI Kimiya is poised to transform how guests interact with hotel services…
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A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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Earlier this week, a federal judge ruled that Google was illegally maintaining monopoly over Internet search and was using its dominance to squash the competition. Google announced that it was planning to appeal this ruling and was “focused on…
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As technology is becoming gradually more important in hospitality, the industry is facing a significant challenge: a shortage of skilled IT professionals capable of navigating the complexities of modern day technology. Developing IT talent has…
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Many of us go on big trips to celebrate milestones in our lives – birthdays, weddings, anniversaries, graduations, retirements.
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Luxury hotel group S Hotels & Resorts has deployed technology company Shiji’s WeChat booking engine for its SAii hotel brand.
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Nina Hospitality has unveiled two innovative initiatives that elevate guests’ multisensory experience across its hotels, including “Signature scent” and “Musical journey”.  
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Marriott Hotel and Marriott Executive Apartments, Al Jaddaf have rolled out a series of new and improved technology systems intended to elevate the guest journey through new TV systems, smoother and better security, and more…
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The global IT blackout has exposed critical vulnerabilities in the hotel industry's digital infrastructure, leading to significant operational challenges.
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The bustling streets of New York City now host a remarkable innovation at one of its iconic hotels. The Lotte New York Palace has introduced the Aescape robotic massage bed, offering guests an unprecedented wellness experience. In partnership with…
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Forging a meaningful relationship with guests is something The Coniston Hotel Country Estate & Spa in Skipton, North Yorkshire has always excelled at. A family-run business for more than 50 years, the hotel recently partnered with Journey to…
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Are you excited for the prospect of technological advancements which could see you travel in space on your next vacation?
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Visiting your hotel’s website has become an almost mandatory part of a traveler’s booking process. It can be the deciding factor.
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My technology journey has been just as much about what I don’t know as opposed to what I know. As the saying goes, there are things that we know that we know, things that we know that we don’t know, and things that we don’t know that we don’t…
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