Technology

There are humans in Stanley Kubrick’s “2001: A Space Odyssey,” a film now 57 years old but still seems ahead of its time. The central character in the film is not of flesh and blood, but rather an AI, named HAL, derived from the rather longish…
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In the hospitality industry, there is yet another obstacle that operators really need to worry about. We all know that guest trust is the cornerstone of success but what if we breach that trust and not even on purpose? While we can go the extra mile…
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Travel companies across all segments are grappling with rapid advances in artificial intelligence (AI). Questions they are asking include what use cases make most sense? Is my data centralized and accessible to glean meaningful insights? Can I trust…
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The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
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Travel technology and distribution company Sabre Corporation has agreed to sell its hospitality solutions business to asset management company TPG for $1.1 billion.
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UAE billionaire Khalaf Al-Habtoor is considering hiring a Chinese company to deconstruct his five-star hotel in Beirut and move it to another country, following a decision in January to end all investment in Lebanon…
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The $50 room service hamburger wasn’t memorable for its Wagyu beef or truffle aioli. What made it extraordinary was the moment it arrived at 2 a.m., delivered to a jet-lagged executive by John, the room service attendant. With a quiet smile, John…
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You’re soaking up the final moments of your Disney World vacation inside of the hotels — the Florida sun on your face, a Mickey waffle in hand, and a morning full of magic ahead. Then, without warning, everything changes. You return to your hotel…
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Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”.
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According to research undertaken by Cornell University’s School of Hotel Administration in February 2025, hotels see strong financial returns from commissions paid to the OTAs.
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Digital transformation in hotels isn’t stuck because hoteliers are scared of spending. In fact, hotels spend millions every decade on renovations, replacing FF&E (furniture, fixtures, equipment), and upgrading HVAC systems without blinking…
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Wayne Lappage loves virtual cards – in principle. “The benefits are huge,” says the global commodity manager for travel and expense at mobility IT systems company Yunex Traffic. “You get enriched data; you’ve got better control in terms of spend…
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Vulnerabilities that can be found with check-in kiosks, IoT devices, third-party service providers must be addressed proactively.
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Italy is taking strong steps to protect its tourism industry by targeting fake hotel and restaurant reviews with new laws.
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Pudu Robotics, a global leader in service robotics sector, has officially unveiled FlashBot Arm, an innovative Semi-Humanoid Embodied AI Service Robot tailored specifically for commercial service environments…
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The way travelers book hotels is changing, and mobile is leading the way. More than ever, guests are turning to their smartphones to research, compare, and secure reservations. According to GuestCentric (2024), more than 50% of hotel bookings are…
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A new phishing campaign that uses the fake CAPTCHA websites we reported about recently is targeting hotel staff in a likely attempt to access customer data, according to research from ThreatDown.
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Recently Revfine asked its Panel of Digital Marketing Experts the question What are your top suggestions and best practices for using AI in hotel marketing activities (e.g., communication, data analysis, etc.)…
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Security threats are increasing in the hospitality industry. In the past year, over a third of hotel businesses have reported a rise in fraud attempts, while the proportion of guests concerned about booking fraud is as high as 71%. Among those who…
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Advisors and investment banks are expecting a significant increase in hospitality and travel tech dealmaking in 2025 and beyond.
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As the hospitality industry faces new identity verification regulations across Europe, there is pressure on hotels to adopt digital identity solutions. As Spain’s hospitality industry learned in November, new legal requirements can be challenging…
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Business intelligence is evolving from static reporting to custom commercial insights. For revenue managers, this means transforming how we analyze, visualize, and act on data. Here are the key trends reshaping our field…
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Wyndham Hotels & Resorts is heading into the debit card space with the launch Monday of the Wyndham Rewards Debit Card, a move that signals a shift in how hotel loyalty programs engage with younger travelers…
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Hotel and hostel workers are being tricked into downloading credential-stealing malware by cybercriminals impersonating Booking.com.
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