Technology

Humanoid robots are rapidly gaining hype, from battlefields to the factory floor.
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The hotel’s revenue manager arrives at 8:47 on a Tuesday morning, her screen is already populated with recommendations, pickup has been analyzed and competitor rates have been scanned.
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Cybercriminals posing as customer service representatives are targeting guests of the Dutch hotel chain Bastion Hotels. Customers are receiving what appears to be phishing messages on WhatsApp containing a remarkable amount of their personal data…
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Google’s financial results for 2025 are out and they paint a very interesting picture of the state of traditional search engines vs AI search.
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Not so long ago, OpenAI would announce a grand expansion, and stocks in the relevant sector would swoon. Now, the opposite is happening.
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The European Commission has launched a new Code of Conduct on online hotel reviews to address fake and misleading feedback.
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Hospitality businesses are being urged to strengthen their cybersecurity practices following a significant increase in phishing attacks within the industry.
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Venture capital has rarely moved with such conviction into a single industry vertical. In the past 18 months alone, more than $2 billion has flowed into AI-native hospitality technology startups, backing companies that promise to rewire everything…
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World Liberty Financial ("WLFI") today announced plans to tokenize loan revenue interests in Trump International Hotel & Resort, Maldives, in partnership with Securitize, Inc., a platform for tokenizing real-world assets, and DarGlobal PLC (LSE…
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What if a hotel operated less like a hotel, and more like software? In a recent episode ofMattTalks, Niko Karstikko, co-founder and CEO of Bob W, shared how his company is rethinking hospitality from the ground up. Bob W operates nearly 6,000…
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In an era where convenience and personalization are paramount, a groundbreaking partnership between Sabre Corporation, PayPal, and Mindtrip is poised to transform how small businesses engage with the travel industry. This strategic collaboration…
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An AI-generated blog on a tour company’s website has landed tourists in hot water — and not the kind they were looking for — after it emerged the “tranquil” northern Tasmania hot springs it recommended don’t actually exist…
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Accor has introduced its ALL Accor app within ChatGPT, aiming to streamline the digital booking experience for its global customer base.
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Otelier has released The 2026 Hotel Operations Index: Progress, Pressure, and the Path Forward, an industry report developed in partnership with hospitality software company Agilysys and cloud business management company Sage…
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A Chinese robotics company put its automated production line for robot joints into operation on Sunday, marking a key leap for the embodied artificial intelligence (AI) industry to progress from technology research and development (R&D) to…
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An Italian hotel sharing a name with an Arc Raiders map is enjoying a flood of 5-star reviews from players praising the loot in its 'surprisingly charming' Seed Vault and its 'eventful' Night Raid nightlife…
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A ransomware gang claims it broke into Hyatt’s global hotel empire, saying it stole internal logins and financial data that could be downloaded for free.
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With deep technology expertise and franchise understanding, Wei Manfredi joins IHG as senior vice president of AI and architecture.
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Google and a group of major retailers launched a new tool (Universal Commerce Protocol), the takeaway is shopping will no longer depend on clicking through a website.
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Every day, hotel front desk staff welcome new guests and collect their personal identifiable information (PII), such as names, addresses, emails, credit card numbers, and even passport data. This trove of data makes hotels attractive targets for…
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As we enter 2026, humanoid robots are no longer a futuristic concept. They are being tested in factories, warehouses, and even domestic environments. With labour shortages still pressuring hospitality operations, the question is no longer if robots…
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The other day I spent time with a few of the truly serious humans in the world of networking and security last week. I always find discussions with these industry experts fascinating, particularly the insights into the thought processes of those on…
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2026 will be defined by two forces: frictionless travel experiences and the industry’s struggle to keep up with AI‑driven change. The hotel industry needs to move from fragmentation to a unified system, but the speed of AI innovation is creating…
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As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr Shreekant Vijaykar of COPC Inc, one of the other speakers, talk about AI and how you can’t always trust its responses…
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