Technology

Travel search and booking has long been a four-box checklist for the hospitality industry: destination, dates, number of people, and budget. The traveler fills out the basics of a trip, and the supplier — a hotel, an airline, a travel agency —…
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Many hotel chains are racing to replace the plastic room key with digital options, including Apple Wallet and Google Wallet apps. Plastic hotel key cards have had a rough few years. During the pandemic, touch was taboo, so touchless trends…
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Tassos Kotzanastassis is the founder and managing director 8G Group, a private equity real estate group,and a founding partner at Petra Hospitality Management, a hotel management company based in Istanbul and focusing on Turkey, East Mediterranean…
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Following Thursday’s hotel fire in Bucheon, Gyeonggi Province, which claimed seven lives and injured 12 people, concerns have been raised about the lack of fire safety measures in accommodations here.
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Silicon valley’s tech bros are having a difficult few weeks. A growing number of investors worry that artificial intelligence (ai) will not deliver the vast profits they seek. Since peaking last month the share prices of Western firms driving…
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Innocorn, a trailblazer in AI innovation, is excited to unveil AI Kimiya, a cutting-edge in-room assistant designed to elevate guest experiences in the hospitality sector. AI Kimiya is poised to transform how guests interact with hotel services…
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A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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Earlier this week, a federal judge ruled that Google was illegally maintaining monopoly over Internet search and was using its dominance to squash the competition. Google announced that it was planning to appeal this ruling and was “focused on…
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As technology is becoming gradually more important in hospitality, the industry is facing a significant challenge: a shortage of skilled IT professionals capable of navigating the complexities of modern day technology. Developing IT talent has…
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Many of us go on big trips to celebrate milestones in our lives – birthdays, weddings, anniversaries, graduations, retirements.
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Luxury hotel group S Hotels & Resorts has deployed technology company Shiji’s WeChat booking engine for its SAii hotel brand.
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Nina Hospitality has unveiled two innovative initiatives that elevate guests’ multisensory experience across its hotels, including “Signature scent” and “Musical journey”.  
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Marriott Hotel and Marriott Executive Apartments, Al Jaddaf have rolled out a series of new and improved technology systems intended to elevate the guest journey through new TV systems, smoother and better security, and more…
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The global IT blackout has exposed critical vulnerabilities in the hotel industry's digital infrastructure, leading to significant operational challenges.
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The bustling streets of New York City now host a remarkable innovation at one of its iconic hotels. The Lotte New York Palace has introduced the Aescape robotic massage bed, offering guests an unprecedented wellness experience. In partnership with…
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Forging a meaningful relationship with guests is something The Coniston Hotel Country Estate & Spa in Skipton, North Yorkshire has always excelled at. A family-run business for more than 50 years, the hotel recently partnered with Journey to…
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Are you excited for the prospect of technological advancements which could see you travel in space on your next vacation?
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Visiting your hotel’s website has become an almost mandatory part of a traveler’s booking process. It can be the deciding factor.
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My technology journey has been just as much about what I don’t know as opposed to what I know. As the saying goes, there are things that we know that we know, things that we know that we don’t know, and things that we don’t know that we don’t…
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Today, HOTREC released its 2024 Hotel Distribution Study(1) which examines recent developments and trends in the European accommodation sector, and uncovers the way consumers book hotel rooms. The main findings confirm the need for proper…
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During HITEC 2024, industry leaders discussed the vulnerabilities hotels face from social engineering, complacency in cybersecurity investment, and the dual-edged nature of AI, urging CTOs to adopt a proactive stance…
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A recent industry report claimed that there were distinct advantages of partnering with the OTAs.
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As the digital nomad demographic grows, hotels have a unique opportunity to transform underutilized spaces and boost revenue through innovative F&B mobile ordering solutions.
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Is the future of hotel construction in 3D? It very well could be, but, first, what exactly is it?
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