Robot-phobia could exacerbate hotel, restaurant labor shortage
Using more robots to close labor gaps in the hospitality industry may backfire and cause more human workers to quit, according to a Washington State University study.
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Robot-phobia could exacerbate hotel, restaurant labor shortage
Using more robots to close labor gaps in the hospitality industry may backfire and cause more human workers to quit, according to a Washington State University study.
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A team of UK-based engineers have developed game changing new technology that promises to revolutionize access to safe, clean drinking water for millions of people worldwide.
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AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room.
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How IDeAS is democratising hotel revenue management
Balancing inventory management and overbooking is crucial across the hotel industry to maximise occupancy and revenue.
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SevenRooms CEO Joel Montaniel Is Solving the Hospitality Industry’s Data Problem
SevenRooms CEO Joel Montaniel speaks about how his CRM company helps restaurants redefine their relationship with customers.
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China orders hotels to scrap facial recognition over privacy fears
Authorities in several major Chinese cities have ordered hotels to stop using facial recognition technology to verify the identity of guests in a sign the government is responding to public concerns over privacy, financial news site Caixin reported…
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UPDATE: Customer Data Confirmed Stolen in Omni Hotels Cyberattack
Daixin ransomware gang claims responsibility for the attack. Plus, cybersecurity experts offer some advice.
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Digitizing Gratuity: Hotel Tipping for Modern Guests
Learn how digital tipping fosters higher wages, feedback, and talent retention in the hospitality sector.
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IHG Hotels & Resorts Aims to Boost Guest Loyalty with Salesforce
Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
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Unpacking the Shift in Restaurant Tech Spending
Industry experts weigh in on why they think restaurant IT budgets are increasing and how that tech spend will affect the industry.
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Guesty, a leading software platform for property management in the short-term rental (STR) and hospitality sector, has announced a Series F funding round of $130 million. The round was spearheaded by KKR, a global investment firm, with Inovia…
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How Hotels Can Leverage Financial Integration to Boost Efficiency and Profitability
Within a hotel organization’s finance and accounting departments, the importance of system integration cannot be overstated. Ensuring that all elements of the tech stack complement each other’s capabilities not only streamlines critical property…
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A third of people have switched hotel rooms due to ‘bad air’
New research has uncovered the significant influence of air conditioning and ventilation on top-tier hospitality experiences, emphasising the vital role of air as a wellness trend gaining traction within the industry…
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Track This Hotel Launches Service to Help Travelers Save on Hotel Bookings
Today, Track This Hotel announced the launch of its platform to help travelers manage hotel booking costs more effectively. By monitoring hotel rates after booking, the service alerts users to potential savings, offering a practical solution in a…
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The Rise of Mobile Keys in Hospitality
Digital guest keys have come of age, overcoming many early hurdles, including technical issues, compatibility, and user adoption. Today, digital keys, accessed through a guest's smartphone, are becoming commonplace at upscale hotels and resorts and…
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Cybersecurity expert shares what guests, hotels should know in wake of Omni breach
In the wake of a recent cyberattack on Omni Hotels & Resorts that prompted a "shut down [of] its systems to protect and contain its data," experts are reminding people of the actions guests can take to preserve their digital safety and weighing in…
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eLearning makes waves in hospitality training
eLearning – electronic learning or web-based training – is increasingly being leveraged for hospitality training and has seen a significant uptake by hospitality establishments and training schools.
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Hotel check-in terminal bug spews out access codes for guest rooms
A self-service check-in terminal used in a German Ibis budget hotel was found leaking hotel room keycodes, and the researcher behind the discovery claims the issue could potentially affect hotels around Europe…
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HOW GENERATIVE AI IS IMPACTING REVENUE MANAGEMENT FOR HOTELS
Generative artificial intelligence has been a constant headline-maker in the travel tech world through the past year. So, it’s no surprise many industry experts believe the technology has the power to change processes on the whole, including in how…
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Why Hoteliers Should Rethink Their Elevator’s Lifeline: PBX vs. Dedicated Emergency Phones
While PBX systems utilizing Voice over Internet Protocol (VoIP) networks are ideal for general hotel communication, emergency communications paths within the elevator must meet unique code requirements and require special attention as it pertains to…
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Metaverse mapping: Blockchain’s role in building virtual hotel realities
The blockchain industry is experiencing exponential growth, with a compound annual growth rate (CAGR) of 56.3%, poised to reach an impressive $163.83 billion by 2029.
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The partnership allows hotels to combine room and food & beverage optimization for the first time.
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What technology is used in smart hotels?
Smart hotel technology has evolved to the point where integrating it into every stage of the guest journey is as standard as offering an online check-in. As guest expectations continue to evolve, your hotel must rise to the challenge of surpassing…
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AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages.
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