Harrison creative director of branding Claire Barnard explores why storytelling, flattering lighting, and intuitive wayfinding in the loo are critical to creating a cohesive guest experience.
read more
Most interesting
Robots are asking for tips. But who actually gets the money?
Machines are sticking out their digital palms. Your reaction could help shape the future of the service industry.
read more
Travelodge boss quits amid fallout over hotel chain’s security failings
Joanna Boydell steps down after widespread criticism over company’s handling of guest safety issues
read more
Italian luxury hotels attract $636 million: Chris Hohn’s fund bets on their debt
The British fund TCI, led by financier Chris Hohn, holds $636 million in debt backed by four of Italy’s finest hotels. This information is worth noting, not for the amount, but for the form it takes: it is not an acquisition, it is a loan…
read more
News All news
Management All articles
The High Court of Justice of the Canary Islands has issued a landmark ruling for the tourism sector in the archipelago. The decision fully upholds the lawsuit filed by the CC.OO and UGT unions against the companies that make up the Riu Group…
read more
Financial Controls - Three Things at Breakfast
Ask most owners where their breakfast food cost problem lives and they will point at the kitchen, the supplier, or the person setting up the buffet at five in the morning. In my experience, they are almost always pointing in the wrong direction…
read more
The hotel franchise agreement helped build an industry. Is it still equitable?
Around 12%. That’s the percentage of room revenue a hotel franchisee typically will pay a franchisor for the right to use their name and likeness and all the accouterments that come with it.
read more
South Korea introduces two-stage hotel star rating checks
South Korea has adopted two-stage hotel rating checks, including unannounced inspections and anonymous overnight assessments for four- and five-star properties.
read more
Promotion All articles
Harrison creative director of branding Claire Barnard explores why storytelling, flattering lighting, and intuitive wayfinding in the loo are critical to creating a cohesive guest experience.
read more
What Happens When Influencers Find Your Favorite Hotel?
A luxury hotel’s greatest asset is the one thing it increasingly struggles to advertise: privacy.
read more
Flight of the Concours: how luxury hotels are racing to raise their curb appeal
As the 75th Pebble Beach Concours is set to take place this week, luxury hotels continue to embrace classic car shows as some of their biggest events
read more
Why Marriott is turning hotel rooms into showrooms
Marriott is deploying a new e-commerce strategy with destination-specific drops, selling the same decor and furniture found in its hotels as customers continue to impulse-buy based on travel experiences…
read more
Technology All articles
Robots are asking for tips. But who actually gets the money?
Machines are sticking out their digital palms. Your reaction could help shape the future of the service industry.
read more
Hotel robotics leader wins Marroit and Atour as clients—but still can’ t turn a profit
Gross margins on hardware keep getting squeezed, even as R&D and sales expenses continue to climb.
read more
Career All articles
Travelodge boss quits amid fallout over hotel chain’s security failings
Joanna Boydell steps down after widespread criticism over company’s handling of guest safety issues
read more
Regent Taipei becomes first hotel to recruit foreign technical staff
Regent Taipei has become the first hotel in Taiwan approved to hire foreign technical personnel under a newly expanded government employment scheme, the Ministry of Labor said today.
read more
Development All articles
Italian luxury hotels attract $636 million: Chris Hohn’s fund bets on their debt
The British fund TCI, led by financier Chris Hohn, holds $636 million in debt backed by four of Italy’s finest hotels. This information is worth noting, not for the amount, but for the form it takes: it is not an acquisition, it is a loan…
read more
Who Is Paying for This Wave of Luxury Hotel Investment
This article asks only two financial questions: who is supplying the capital for the current wave of luxury hotel investment, and who absorbs the loss when returns fall short…
read more
Hong Kong hotel sector recovery elusive for unprepared investors
An uneven rebound is favouring established operators as tight supply constraints raise the barriers to entry
read more
Recently, the 1 Hotel Haitang Bay Sanya has officially been delisted, and the original site will introduce the Conrad brand under Hilton…
read more
Tourism All articles
Expedia Boosts Its Full-Year Sales Outlook on Strong Bookings
Expedia Group Inc. raised its annual sales forecast, signaling that consumers aren’t being deterred by higher hotel prices and airfare.
read more
Childphobia and the rise of child-free tourism in hotels in southern Gran Canaria
They are conceived as parents' problemand there is no awareness that the children. They are not only children of their parents, but they are also children of society. And they make noise, they cry, they fight… which means the upbringing…
read more
Research suggests that collecting these toiletries is usually less about saving money and more about how the brain processes rewards, possessions, and travel experiences…
read more
Today's luxury guest doesn't want to be served – they want to be part of it, and that single shift is rewriting the rules of the market.
read more
Events All articles
Hotel room booking companies sued by San Francisco for offering ‘no value’ to consumers
If you’re traveling to San Francisco and get an online offer for a hotel reservation, double-check the price, city officials say in a newly filed lawsuit — it may be much more than the hotel is actually charging, with the extra sums pocketed by…
read more
Spanish hotel chain ceases operations in Cuba under pressure from Washington
Meliá group says Donald Trump’s sanctions make it ‘impossible’ to keep any of its 34 sites open.
read more
Hilton Plans Frankfurt Hotel Exit as US Sanctions Iranian Owner
Hilton Worldwide Holdings Inc. is preparing to terminate two controversial hotel management agreements in Frankfurt after the US sanctioned the longtime registered owner of the properties and called him a “key financier” for Iran’s Supreme…
read more
'At the end of the Tour all the teams will have the same number of hotel stars' says Christian Prudhomme
read more
Hotel.report — News, Analysis and Information Resource For Hotels, Hoteliers And Other Hotel Professionals