Kleptos at Claridge’s: What’s OK to Steal from the World’s Best Hotels?
Some guests walk away with more than just memories—a lot more. But what’s permissible to pinch and what’s a five-star felony? We investigate.
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Most interesting
Luxury hotel boss behind Six Senses lands major new role - taking charge of iconic London hotels
Neil Jacobs has been appointed CEO of a new global luxury hotel group, with some of London's most exclusive addresses among its foundations.
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UMG enters UK hotel business as music-based hospitality experience launches with Outernet in London
The announcement of UMusic Hotel Denmark Street in London arrives just over three years after the major’s first hotel in Madrid. UMG has identified growing demand internationally for experiences combining music, tourism and lifestyle…
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Are AI-powered RFP Responses Really Good for Hotel Group Sales?
While the new tech might help hotel salespeople respond quicker, their pitches might not stand out.
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News All news
Management All articles
Kleptos at Claridge’s: What’s OK to Steal from the World’s Best Hotels?
Some guests walk away with more than just memories—a lot more. But what’s permissible to pinch and what’s a five-star felony? We investigate.
read more
The world’s two largest hotel brands are both Chinese
But scale at home doesn't yet prove they can win abroad.
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Can Hoteliers Ever Achieve Zero Rate Leakage?
For years, the hospitality industry has treated rate leakage as the ultimate enemy, hotels invest in rate-shopping tools, stricter contracts, parity monitoring, distribution audits and endless investigations…
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Government vows to make business rate valuations for pubs and hotels fairer
Review will look at improving system for English and Welsh hospitality venues before next revaluation date in 2029
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Promotion All articles
UMG enters UK hotel business as music-based hospitality experience launches with Outernet in London
The announcement of UMusic Hotel Denmark Street in London arrives just over three years after the major’s first hotel in Madrid. UMG has identified growing demand internationally for experiences combining music, tourism and lifestyle…
read more
Are AI-powered RFP Responses Really Good for Hotel Group Sales?
While the new tech might help hotel salespeople respond quicker, their pitches might not stand out.
read more
‘We like to mingle with people’: The Italian princess who wants tourists to stay in her palace
In the classic movie “Roman Holiday,” Gregory Peck’s American reporter encounters Audrey Hepburn’s incognito European princess without initially realizing her royal identity.
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Shanghai’s budget socialites: Splitting a $420 hotel room for a $28 taste of luxury
At The Ritz-Carlton Shanghai, a river-view room that typically costs around RMB 3,000 (about USD 420) a night was shared by 15 women on the evening of August 15.
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Technology All articles
Google’s Agentic Hotel Booking Push Raises New Questions for Direct Distribution and Guest Ownership
Google has moved another step closer to turning conversational hotel search into an actual booking channel. The company recently confirmed that it has begun a limited U.S…
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Most hospitality technology projects do not fail because the software is wrong. They fail because the wrong people are in the room when it is configured, and the right people are too busy to learn it once it goes live…
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Career All articles
Luxury hotel boss behind Six Senses lands major new role - taking charge of iconic London hotels
Neil Jacobs has been appointed CEO of a new global luxury hotel group, with some of London's most exclusive addresses among its foundations.
read more
Senior hiring in luxury hospitality is no longer a CV exercise
Urban Hospitality Concepts‘ Mikail Goek reveals why luxury and lifestyle operators need senior leaders tested by business reality, not just brand pedigree.
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Development All articles
Inside The Nuclear Bunker Becoming Canada’s Strangest Luxury Hotel
An underground Cold War shelter in Nova Scotia is being converted into 50 private suites, with plans for a spa, gourmet dining and enough food, water and power to operate for months behind sealed blast doors…
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How to Evaluate a Hotel Acquisition in Riyadh: A Step-by-Step Case Study for Investors
Let’s be honest: When an owner hands you a brochure for a 150-key hotel, built in 2023, with a 'local brand' tag and a SAR 100 million price tag, two things usually happen.
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The global hotel construction pipeline reaches a record high project count
The Q2 2026 Global Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE) reveals that the global hotel construction pipeline reaches a new all-time high project count with 15,976 projects/2,433,948 rooms…
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There is now one more cool new airplane hotel
To the world's aviation geeks, there is no need for plunge pools or sheets with a thread count in the thousands — the true dream is being able to sleep in a plane, even when not going anywhere.
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Tourism All articles
Cuba Tourism Crisis: Hotel Closures and Foreign Brand Exits
Cuba’s tourism sector has entered a historic downturn, with widespread hotel closures and the exit of global hospitality brands like Spain's Meliá Hotels International…
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I don’t want a hotel that’s a ‘home away from home’. I want the opposite
Staying a night in a hotel room is transactional. The hotel provides the service, and we pay for it.
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150 million foreign visitors are checking into China’s budget hotels
A manager at an ibis hotel in Zhangjiajie says that going to work these days feels a little like “walking into the United Nations.”
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Expedia Boosts Its Full-Year Sales Outlook on Strong Bookings
Expedia Group Inc. raised its annual sales forecast, signaling that consumers aren’t being deterred by higher hotel prices and airfare.
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Events All articles
Call for cruise ships to fill Brisbane Olympics hotel room shortfall
A tourism leader has made a bold call to solve Brisbane’s hotel room shortfall ahead of the 2032 Olympics, saying cruise ships could fill that accommodation gap.
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Hotel room booking companies sued by San Francisco for offering ‘no value’ to consumers
If you’re traveling to San Francisco and get an online offer for a hotel reservation, double-check the price, city officials say in a newly filed lawsuit — it may be much more than the hotel is actually charging, with the extra sums pocketed by…
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Spanish hotel chain ceases operations in Cuba under pressure from Washington
Meliá group says Donald Trump’s sanctions make it ‘impossible’ to keep any of its 34 sites open.
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Hilton Plans Frankfurt Hotel Exit as US Sanctions Iranian Owner
Hilton Worldwide Holdings Inc. is preparing to terminate two controversial hotel management agreements in Frankfurt after the US sanctioned the longtime registered owner of the properties and called him a “key financier” for Iran’s Supreme…
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