When the Property Outlasts Its Leaders
Long-tenured staff accumulate invaluable guest insights, but hotel structures fail to capture this intelligence for operational decisions.
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When the Property Outlasts Its Leaders
Long-tenured staff accumulate invaluable guest insights, but hotel structures fail to capture this intelligence for operational decisions.
read more
AI in Hotel Accounting: Separating Table Stakes from the Next Wave
The article separates proven AI capabilities like AP automation from emerging tools like natural-language queries, helping finance teams evaluate vendor claims.
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Booking.com breach raises red flags for insurers as travel scams evolve
Data breach exposes customer booking details and opens the door to highly targeted social engineering incidents
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Michael Kors (New York) recently opened its new flagship in the China World mall in Beijing…
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What I Hate About Hotel Tech. Why, in 2026, is the industry still getting the basics wrong
The author argues hotel technology remains frustratingly basic after 20+ years, with Wi-Fi now more critical than hot water for guest satisfaction.
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$11B in Unredeemed Points Reshapes Hotel Industry
Major hotel chains hold $11 billion in unredeemed loyalty points in 2026, with Marriott and Hilton accounting for over $7 billion. This unprecedented figure reveals the strength of global hotel rewards programs…
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Kempinski Group Acquires Augustine Hotel Prague, Signaling the Storied Brand’s Ultra-Luxe Future
Don’t knock the classics, especially when it comes to hotel brands…
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Has personalisation in hotels gone too far?
Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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Michael Kors (New York) recently opened its new flagship in the China World mall in Beijing…
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Booking.com Forced to Clarify Hotel Star Ratings After Landmark Court Ruling
A landmark European ruling is set to reshape how hotel ratings are displayed online, with Booking.com now required to clearly explain the origin of the “star” ratings shown on its platform.
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China's hospitality sector upgrade mirrors broader service industry transformation
For Zhuang Baichuan, a seasoned traveler from Ningbo in east China, a recent layover in Lanzhou offered more than just a taste of the northwestern city's famed beef noodles. It also provided a glimpse of the profound upgrades in China's service…
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Postpartum care services in hotels gain traction among new mothers in Japan
For many new mothers, questions about breastfeeding, weaning and returning to work can feel overwhelming. As a result, a growing number in Japan are turning to postpartum care services offered by private companies, where midwives and nurses provide…
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AI in Hotel Accounting: Separating Table Stakes from the Next Wave
The article separates proven AI capabilities like AP automation from emerging tools like natural-language queries, helping finance teams evaluate vendor claims.
read more
Booking.com breach raises red flags for insurers as travel scams evolve
Data breach exposes customer booking details and opens the door to highly targeted social engineering incidents
read more
When the Property Outlasts Its Leaders
Long-tenured staff accumulate invaluable guest insights, but hotel structures fail to capture this intelligence for operational decisions.
read more
WIL 2026 Insights: What AI Cannot Lead – Human-centered Leadership
EHL event brought together students and executives to explore which leadership qualities must remain human as AI advances in hospitality.
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Europe’s Hotel Construction Boom Raises Risk of Supply Imbalances in Key Cities
Rising hotel development across Europe is creating uneven supply risks, with a concentration of new openings in key cities increasing the likelihood of localized performance pressure in the coming cycle…
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Five-Star Hotel Project Halted on Milos Island After Environmental Appeal
The Urban Planning Department of Milos has blocked the construction of another five-star hotel on the island, suspending all works in the Agios Konstantinos area following judicial intervention.
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Airport Hotels are back - but they aren’t an autopilot investment
The category that was considered one of hospitality’s most predictable asset classes behaves a little differently in a post-pandemic world. You can’t blame it. Work culture and travel patterns have changed, and the powers of technology have somewhat…
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Hotels Marriott Hyatt Transform Properties Through Conversions in 2026
Major hotel chains including Marriott, Hyatt, and IHG are rapidly converting existing properties into midscale brands to accelerate growth in expensive markets during 2026, avoiding costly new construction…
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Lifestyles of the rich and famous: How the ultra-wealthy spend their fortunes
A Patek Philippe wristwatch sells for $17.6 million at auction. Beyoncé and Jay-Z close on a $200 million Malibu compound designed by a Pritzker Prize-winning architect. Ellen DeGeneres flips a Santa Barbara estate for a $26 million profit in under…
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Catching Flights and Feelings? Travel’s Pivot from Finding Yourself to Finding Each Other
Hotels are redesigning common spaces and programming to facilitate connections among solo travelers seeking social experiences, not just solitude.
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Are Points Programs Ruining Luxury Hotels? This Seems Like A Bad Take…
Publication Air Mail ran a story entitled “The Bonvoy Problem,” with the subheading being “Points programs are destroying the luxury-hotel experience. Can anything stop the freeloaders?”
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A Trend in the Making: How Ongoing Conflict Could Reshape European Travel Demand
Geopolitical tensions are driving travelers away from Middle East hubs toward Asian and European alternatives, with fuel costs rising from $95 per barrel.
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Hotels Say World Cup Economic Boon ‘Isn’t Materializing’
As the World Cup draws closer, hotel associations in host cities tell Forbes they are resigned to seeing a smaller economic lift than FIFA had promised.
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Placing U.S. Troops in Middle East Hotels May Violate Laws of War
U.S. commanders have kept many troops away from bases in the region to protect them from Iran’s ballistic missile attacks.
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World Cup has a massive hotel problem
With the 2026 FIFA World Cup soon to be held across 16 host cities in North America, the international soccer tournament was initially expected to be a tourism gold rush.
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AHICE South East Asia 2026 wrap-up: the hot trends, new properties and essential market analysis
The leading investors, owners, developers, hoteliers, advisers and suppliers from across South East Asia were in Singapore this month (Mar 10-11) with AHICE back in the city over two action packed days. Roderick Eime reports…
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