Wyndham confirms it exposed hotel customer data after expert finds flaw in app security
Wyndham Hotels & Resorts, one of the world’s largest hotel chains, has admitted it experienced an embarrassing cybersecurity incident that exposed personally identifiable information and even mobile app login tokens, possibly for millions of people…
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Dream ticket? Super-rich can sleep pretty with Singapore Airlines ‘largest double bed in the sky’
Cabin upgrade comes as airlines compete for wealthy customers in race to the top of luxury travel
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Japan’s accommodation industry is facing an increasingly acute labor shortage
Zhou, a 25-year-old Chinese woman, was working at the front desk of an international five-star hotel in a provincial capital city in China just a year ago.
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Don’t let the bed bugs bite! China’s viral hotel map draws 200,000 users — and angry hoteliers
A viral bed bug tracking app in China has flagged more than 600 hotels, leaving some establishments itching to clear their names over disputed infestation claims.
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When hotel personalisation creates unrealistic guest expectations
AI-driven personalisation and influencer culture are reshaping hotel guest expectations, creating new challenges for service delivery, employee wellbeing and guest privacy.
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Global hotel layoffs hit corporate staff as frontline roles remain hard to fill
Frontline service staff bring skills that technology cannot easily replicate.
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Hotel franchisees face growing impact conflicts
Hotel groups may benefit from expanding their brand portfolios, but competing properties can put existing franchisees' occupancy, room rates and profitability under pressure.
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Radisson Is Growing at a Time When ‘Instability Is the Norm’
Rising costs and escalating tensions around tourism in major cities may have the hospitality industry on edge, but the hotel group’s CEO sees big growth opportunities ahead, especially in India.
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Don’t let the bed bugs bite! China’s viral hotel map draws 200,000 users — and angry hoteliers
A viral bed bug tracking app in China has flagged more than 600 hotels, leaving some establishments itching to clear their names over disputed infestation claims.
read more
Spain introduces hotel accessibility guidelines
Accessibility information guidelines for hotels have been unveiled by the Spanish Tourist Office. A practical framework for “clear, accurate and inclusive” hotel accessibility information has been produced in a new report…
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In the age of algorithms, hotel libraries are an act of resistance
Reading materials are no longer an afterthought in five-star resorts, and a whole industry is developing around selecting what literature deserves to be there
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Has Kim Jones designed the ultimate hotel merch?
In Tokyo, the British designer unpacks his collaboration with Aman Essentials, a comprehensive wardrobe for those who frequent the luxury hotel group’s resorts – including Jones himself, one of Aman’s most dedicated customers…
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Wyndham confirms it exposed hotel customer data after expert finds flaw in app security
Wyndham Hotels & Resorts, one of the world’s largest hotel chains, has admitted it experienced an embarrassing cybersecurity incident that exposed personally identifiable information and even mobile app login tokens, possibly for millions of people…
read more
Count Your Missed Calls Before You Buy Phone AI
Exclusive Feature: If you run a small hotel, someone has probably tried to sell you an AI that answers the phone, and the pitch may have opened with a figure about how many calls hotels miss.
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Japan’s accommodation industry is facing an increasingly acute labor shortage
Zhou, a 25-year-old Chinese woman, was working at the front desk of an international five-star hotel in a provincial capital city in China just a year ago.
read more
Young chefs outline hopes for lasting hospitality careers
Retaining young chefs remains a challenge for hospitality operators, with new research from Nestlé Professional highlighting the factors influencing whether the next generation of kitchen talent stays in the industry long term…
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Why the next hospitality design opportunity is refurbishment
Keeping guests happy is the number one priority in hospitality, yet when we talk about hotel design, much of the conversation is focused on what is new…
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Hospitality has become the top real estate asset class for family office capital in Asia-Pacific, highlighting the sector's growing appeal to private investors.
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Egyptian billionaire Naguib Sawiris launches own hotel brand with $112 million Mykonos resort
Egyptian billionaire Naguib Sawiris is passing over global hotel chains and launching his own ultra-luxury brand, starting with a €100 million resort on Mykonos.
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The Hotel Investment Lifecycle Is No Longer Linear, According to New Cushman & Wakefield Insight
Higher capital costs, operational complexity and shifting investor expectations are forcing hotel owners and developers to revisit decisions at every stage of ownership.
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Dream ticket? Super-rich can sleep pretty with Singapore Airlines ‘largest double bed in the sky’
Cabin upgrade comes as airlines compete for wealthy customers in race to the top of luxury travel
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The rise of student housing in Hong Kong, hotel market faces a supply squeeze
Hong Kong currently has around 82,000 hotel rooms, equivalent to roughly 30 million room nights available in the market.
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Hotels are building the future. Can government keep up?
I wonder whether the Treasury fully understands what a hotel is becoming…
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Airbnb hosts throw tantrums over strict rule changes as site loses its shine
They’re taking their spare keys and going home.
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Who is buying and selling hotels, and why?
Boutique Hotel News held its latest Feed Your Mind hotelier breakfast in partnership with AHV Associates, hosted at the House of Lords.
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Three Top Trends from IHIF NYU 2026 on Disciplined Hotel Capital
The NYU conference as it’s colloquially called is a perennial gathering of the brightest minds and largest capital allocators in hotel real estate. Held annually in New York in the beginning of June, the International Hotel Investment Forum (IHIF)…
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Call for cruise ships to fill Brisbane Olympics hotel room shortfall
A tourism leader has made a bold call to solve Brisbane’s hotel room shortfall ahead of the 2032 Olympics, saying cruise ships could fill that accommodation gap.
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Hotel room booking companies sued by San Francisco for offering ‘no value’ to consumers
If you’re traveling to San Francisco and get an online offer for a hotel reservation, double-check the price, city officials say in a newly filed lawsuit — it may be much more than the hotel is actually charging, with the extra sums pocketed by…
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