The forgotten guest: The middle-market traveller left behind
The hotel industry's focus on luxury has left the middle-market traveller with fewer choices at a time when value has never mattered more.
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The forgotten guest: The middle-market traveller left behind
The hotel industry's focus on luxury has left the middle-market traveller with fewer choices at a time when value has never mattered more.
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Why does Guizhou open so many hotels themed around "liquor"?
Recently, Guizhou issued an action plan proposing to build 5 new high-star Baijiu experience hotels by 2027…
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Accessible Design Talk: Designing for our future selves
For the first time at MEET UP London, Hotel Designs brought a live panel to the event, with Editor Sophie Harper shining a light on what the future might look like for us all and what we should consider when designing for an ageing population……
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Premier Inn Breakfast by Whitbread PLC - hotel chain leans on buffet revenues
Premier Inn Breakfast brings a hot and cold buffet with unlimited servings to thousands of Whitbread hotels across the UK. This product is driving the price of Whitbread PLC stock.
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Nick Jones built Soho House. Now he wants to fix luxury hotels
Described as the hotel that would exist if Claridge’s and Chiltern Firehouse had a baby, St Clement is the new London venture from Nick Jones, his first endeavour since stepping back from Soho House. Hannah Twiggs goes to meet him to discover why…
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Hotel Robots: Integrating Automation in Hospitality
Robots in hotels? It may seem like something out of a sci-fi movie, but with persistent staffing challenges and evolving guest expectations, hotel robots are becoming a real consideration. This article examines the current state of hotel robotics…
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Purchasing & Accounts Payable: The Back Hallway
David Lund explores the often overlooked yet critical areas of purchasing and accounts payable in the hospitality sector, highlighting the need for improved efficiency and transparency in these back-end operations…
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The Biggest Drawback of Every Major Hotel Rewards Program
Hotel loyalty programs are easy to appreciate in theory: Earn points, get rewarded, stay loyal, and reap the benefits. The reality is a little messier.
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The hotel industry’s biggest success story
The world's largest hotel may grab the headlines, but the hotel industry's greatest success story lies elsewhere.
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69-Year-Old Conman Arrested for Allegedly Defrauding 300 Luxury Hotels Across India Over 36 Years
In a case that has stunned the hospitality industry, a 69-year-old man has been arrested for allegedly cheating more than 300 luxury hotels across India over a period spanning nearly four decades…
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TikTok’s road to becoming a super app
Although TikTok is widely described as a social media giant, it’s been gradually moving beyond that category. Over time, the video app added TikTok Shop, a map for local discovery, robust search, games, and so much more…
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Is it ever OK to lie to get an upgrade in a hotel or on a flight?
Hotel staff know guests stretch the truth, and for years, many didn’t mind. But as social media influencers encourage more guests to fib for an upgrade, the industry risks reaching breaking point
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Why institutional investors are backing Europe’s campsites
The European campsite and outdoor hospitality sector is attracting increasing levels of institutional investment and entering a new phase of modernisation and consolidation, say industry experts.
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What a British etiquette expert would never do in a hotel
From noisy corridors to thieving toiletries, William Hanson reveals the hotel habits that horrify him most.
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HVS Webinar Report: Hotel Insolvencies in Germany: Distress or Opportunity?
HVS and Bird & Bird webinar with 143 delegates examines Germany's hotel insolvency wave as a structural correction driven by higher financing costs and inflexible leases, with opportunities for well-capitalised investors…
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Independent hotels are not handed a playbook. They have to build their own from scratch.
Independent hotels have a freedom that branded hotels do not always have. They can build an experience around a specific location, a specific guest and a specific point of view…
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The Brand Is Not the Asset Strategy
Hospitality Operations & Hotel Opening / Greenfield Development: IHG Hotels & Resorts now operates 21 hotel brands…
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