‘Real experiences’: Mondrian Hong Kong general manager on why community matters
Dirk Dalichau explains how a hotel’s message should be welcoming not just for guests but also for a city’s wider community
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‘Real experiences’: Mondrian Hong Kong general manager on why community matters
Dirk Dalichau explains how a hotel’s message should be welcoming not just for guests but also for a city’s wider community
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Seoul certifies hotels for recovering international patients
Long drawn by Seoul’s reputation for world-class specialized medical care, cutting-edge cosmetic procedures and advanced health screenings, hundreds of thousands of international patients fly into the city each year…
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Google Warns EU Regulations Will Reduce Search Quality
Google on Tuesday rolled out changes to its online search resultsin Europe to satisfy European Union (EU) antitrust regulators, but said the change will degrade user experiences that could cost businesses in time and money…
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Has personalisation become an overused buzzword in hospitality?
Boutique Hotel News held its latest Feed Your Mind hotelier thought leadership event in partnership with Agilysys, hosted at Four Seasons Hotel London at Tower Bridge.
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We desperately need more negative hotel reviews
When you read a restaurant review, you expect it to be critical. The same is true of theatre reviews, which often reward shows with one star. The same can not be said for the travel industry…
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UMG enters UK hotel business as music-based hospitality experience launches with Outernet in London
The announcement of UMusic Hotel Denmark Street in London arrives just over three years after the major’s first hotel in Madrid. UMG has identified growing demand internationally for experiences combining music, tourism and lifestyle…
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Are AI-powered RFP Responses Really Good for Hotel Group Sales?
While the new tech might help hotel salespeople respond quicker, their pitches might not stand out.
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‘We like to mingle with people’: The Italian princess who wants tourists to stay in her palace
In the classic movie “Roman Holiday,” Gregory Peck’s American reporter encounters Audrey Hepburn’s incognito European princess without initially realizing her royal identity.
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Shanghai’s budget socialites: Splitting a $420 hotel room for a $28 taste of luxury
At The Ritz-Carlton Shanghai, a river-view room that typically costs around RMB 3,000 (about USD 420) a night was shared by 15 women on the evening of August 15.
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Overnight accommodation and sleep options at airports continue to grow and now include everything from traditional hotels to cabins and sleep pods, writes Joe Bates.
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Harrison creative director of branding Claire Barnard explores why storytelling, flattering lighting, and intuitive wayfinding in the loo are critical to creating a cohesive guest experience.
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What Happens When Influencers Find Your Favorite Hotel?
A luxury hotel’s greatest asset is the one thing it increasingly struggles to advertise: privacy.
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Flight of the Concours: how luxury hotels are racing to raise their curb appeal
As the 75th Pebble Beach Concours is set to take place this week, luxury hotels continue to embrace classic car shows as some of their biggest events
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Why Marriott is turning hotel rooms into showrooms
Marriott is deploying a new e-commerce strategy with destination-specific drops, selling the same decor and furniture found in its hotels as customers continue to impulse-buy based on travel experiences…
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Slash, Springsteen to Tell Story of Sunset Marquis — a Playground for Rock Stars
If These Walls Could Rock features interviews with Ringo Starr, Cyndi Lauper, Morrissey, Sheryl Crow, Dave Grohl and more about debaucherous hotel
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Claridge’s First Book Shows How It Became the Grand Dame of London Hotels
The famed locale just announced its first authorized biography. The ultimate insider’s guide to Claridge’s is finally here.
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Why does Guizhou open so many hotels themed around "liquor"?
Recently, Guizhou issued an action plan proposing to build 5 new high-star Baijiu experience hotels by 2027…
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Accessible Design Talk: Designing for our future selves
For the first time at MEET UP London, Hotel Designs brought a live panel to the event, with Editor Sophie Harper shining a light on what the future might look like for us all and what we should consider when designing for an ageing population……
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Channel 4 Unveils New Hospitality Series Fred's Ultimate Hotels
Channel 4 has commissioned Fred's Ultimate Hotels, a new factual entertainment series that follows renowned hospitality expert Fred Sirieix as he travels the world exploring some of the planet's most luxurious hotels—and stepping behind the scenes…
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Invest in Wellbeing launches to help hotels unlock spa membership revenue
Invest in Wellbeing has launched to help independent and boutique hotels generate recurring membership income from underused spa and wellness facilities.
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Nick Jones built Soho House. Now he wants to fix luxury hotels
Described as the hotel that would exist if Claridge’s and Chiltern Firehouse had a baby, St Clement is the new London venture from Nick Jones, his first endeavour since stepping back from Soho House. Hannah Twiggs goes to meet him to discover why…
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The hotel industry’s biggest success story
The world's largest hotel may grab the headlines, but the hotel industry's greatest success story lies elsewhere.
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AI summaries of Tripadvisor hotel reviews understate complaints, investigation finds
Tripadvisor’s new AI-generated review summaries for hotels have not picked up on reports of food poisoning, sexual harassment and hygiene failures, an investigation has found.
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The Media Mention Is Now a Distribution Channel—Is Your Hotel Treating It That Way?
Lighthouse research finds 82% of AI hotel recommendations draw from OTAs and editorial media, meaning press coverage in outlets like Condé Nast Traveler now directly drives booking visibility, not just brand awareness…
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