Australian travellers looking to stretch their holiday budget a little further have a new loyalty program to keep an eye on – one that’s built on the idea of not being loyal at all.
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London’s hotel patissiers battle as cakes become big business
The lines are the city’s top hotels and the weapons are Chantilly cream and croquembouche, as celebrity chefs compete to feed our appetite for fancy cakes
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Why capsule hotels are taking global cities by storm
What started out as minimalist sleeping pods for Japanese salarymen has morphed into an urban hospitality trend, with London leading the charge.
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Ads for Booking.com and three hotel chains banned over misleading prices
Adverts for three hotel chains and the travel site Booking.com have been banned for misleading consumers about the number of rooms available at the cheapest prices.
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Radisson Hotel Group launches Creator Hub
Radisson Hotel Group has unveiled Creator Hub, a dynamic new platform designed to connect nano content creators with Radisson Hotels & Resorts around the world…
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The Chinese Hotel Brand That Redefined Value For a Billion Travelers
No brand is more synonymous with the growth of modern Chinese travel than Hanting Hotels…
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Should a Hotel Feel Like a Home?
Our columnist, Rita Konig, has stayed in her fair share of hotel rooms—and has designed some great ones herself.
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Borough Market vs The TikTokers: Is this hospitality’s Frankenstein moment?
After a food vlogger was kicked out of Borough Market for filming a crumble review on his phone, Hannah Twiggs asks whether restaurants and markets have finally had enough of the social-media generation they helped build – and what that means for…
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The Wealthiest Clients on Earth Don’t Renew Loyalty. They Test It
Loyalty is a currency they use differently, in the UHNW and UHNW+ world, loyalty looks nothing like it does in traditional luxury.
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Hospitality leaders flex their brands across living and leisure
The rise and rise of branded residential assets globally is inspiring a battle of the brands that can only benefit consumers.
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China restaurant features villains from martial arts novel who cook using kung fu techniques
Eatery decorated in style of ancient Chinese gardens also puts on daily stage performance in bid to steal a march on business rivals
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Hotels push live ChatGPT integrations as AI search goes bookable
Eyeing an opportunity to grow direct bookings, hotels are pushing their technology partners to integrate live availability and pricing data into artificial intelligence (AI)-search platforms…
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Bvlgari Hotels shine spotlight on Italy’s women of organic wine
Bvlgari Hotels & Resorts has launched a new global wine list celebrating 22 pioneering Italian women in organic viticulture, uniting luxury hospitality with sustainability and empowerment.
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The hidden revenue hack hotels are using to end the year strong
Recent reports from major hotel groups highlight declining results amid economic uncertainty. Tourism-dependent properties are seeing shrinking bookings, unpredictable weather and fewer travelers. But amid these challenges, one revenue driver is…
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Hotel subscriptions are becoming popular but are they worth it
With industries like airlines to chain restaurants now selling subscriptions to their regular customers, hotels have become the latest to enter this space with membership programs in which one can pay a monthly or annual fee to get access to…
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How to ensure your luxury offering evolves with the times
Once upon a time, luxury in hospitality was defined by things such as marble floors, expensive silverware and the thread count of the linens. It was about spectacle and exclusivity. Fast forward to the post-Covid era and that is giving way to a…
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Young adults are drinking less. What can the wine industry do?
The big, bold bottles of wine once guaranteed to impress are no longer cutting through with today’s younger drinks. Young Australians are drinking less wine, and when they do, it’s on different terms. For operators, the challenge is clear — but so…
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Did a Hotel’s Request for Survey Responses Cross an Ethical Line?
Have we, as a society, reached peak customer satisfaction survey? It’s not unexpected to be asked to submit feedback, either on an internal system or on a public-facing website like Tripadvisor, for everything from a hotel stay to a technology…
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The End of the Hyperlink Economy: How to Take Advantage of the Zero-Click Search?
With the advent of AI Search, Answer Engines and people no longer clicking on Google’s listings because of the answers provided in the Answer Box by Google’s own Gemini AI, how do you structure your marketing in this new zero-click world…
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Michelin Wants Us to Trust Its Hotel Ratings. Should We?
Ahead of its first-ever global “key” ceremony recognizing the top hotels in the world, the French company came clean on how it makes money.
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Get Your Kicks: Stay Like the England Teams in the Ultimate Football‑Themed Hotel Suite
Hilton and the England Teams unveil the ultimate superfan sanctuary, featuring iconic wall-to-wall memorabilia and a private heated outdoor cinema.
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The oldest Las Vegas hotel has a job opening of a lifetime for any thrill-seeker brave enough to try and hunt down ghosts haunting the storied casino’s halls…
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The Finest Hotel in Kabul by Lyse Doucet review – a monument to Afghan resilience
A sweeping social history of Afghanistan is seen through the lens of Kabul’s InterContinental hotel, where staff endured the horrific realities of life in a war zone
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6 Hotel Marketing Budget Fixes to Survive (and Thrive) This Budget Season
When Q4 hits, hotel marketers and sales teams everywhere brace themselves for what can only be described as the “Game of Thrones” of the hospitality world: Budget Season…
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