For decades, coffee shops have represented the most visible and aspirational part of the coffee industry. Expanding through physical retail locations was widely viewed as a sign of growth, scale, and market dominance…
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For decades, coffee shops have represented the most visible and aspirational part of the coffee industry. Expanding through physical retail locations was widely viewed as a sign of growth, scale, and market dominance…
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Common User Experience UX Pitfalls That Kill Hotel Website Conversions and How to Fix Them
You can drive all the traffic in the world to your website, but if the experience is frustrating, confusing, or slow, guests will not book. They will leave and often head straight to an OTA where the process feels easier…
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The mysterious Greek island with no tourists, no hotels and a €247,000 price tag
Greece has always been a hotspot for travellers from across the globe. But in recent years, some of its most beautiful islands have become victims of their own success…
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Love the scent of your luxury hotel? Buy a bottle and take it home
Luxury travel has a new currency: feeling. Destination still matters but so does the sensation that lingers long after departure. Emotion, not acquisition, now defines the modern travel experience, and hotels are extending that connection beyond…
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Introducing TikTok GO: A new way to discover and book experiences on TikTok
Every day, people come to TikTok to find their next adventure, like the hotel with the view that sparked their interest, the hidden gem restaurant a creator swears by, or the experience they didn't know they needed…
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Hotels turn bingsu into summer's splurge
From edible gold to champagne pairings, Seoul's hotels are racing to outdo each other on a summer staple.
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Songtsam gives travellers a new way to experience Tibet through a locals-first approach
With no televisions, limited wi-fi and ultra-remote locations, Songtsam hotels are proving to be sanctuaries for those who want to switch off and recharge
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Uber Adds Hotel Bookings to Its App Through New Expedia Partnership
Uber Technologies Inc. is adding hotel bookings in its flagship app, marking the ride-hail company’s biggest push yet into the travel market as it seeks to create an everything platform.
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Bulgari brings its signature hotel scent to the public for the first time
Luxury hotels are often remembered for their design, service and atmosphere, but scent also plays an important role in shaping the guest experience. Smell is closely linked to memory and can instantly bring people back to a specific place or…
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Celebrity Sighting: Why hotel giants are using name recognition to woo guests
When Mandarin Oriental Hotel Group announced that Simone Biles, the American gymnast and holder of 11 Olympic medals, would become its first-ever global wellness ambassador in February 2026, the announcement was carefully worded. This was not, the…
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BWH Hotels Stakes Its Claim in the Glamping Space Through Its WorldHotels Brand
Best Western Hotels Group has no intention of ceding the luxury outdoor hospitality segment to its global competitors. The group has just launched WorldHotels Backdrop, a new collection of upscale glamping retreats and nature-driven escapes across…
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Tribe Collection's Shamim Ehsani on the future of hotels in Kenya
Shamim Ehsani, co-founder of Tribe Collection, speaks to Globetrender about expanding his hotel footprint beyond Nairobi, to both beach and bush.
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Michael Kors (New York) recently opened its new flagship in the China World mall in Beijing…
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Booking.com Forced to Clarify Hotel Star Ratings After Landmark Court Ruling
A landmark European ruling is set to reshape how hotel ratings are displayed online, with Booking.com now required to clearly explain the origin of the “star” ratings shown on its platform.
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China's hospitality sector upgrade mirrors broader service industry transformation
For Zhuang Baichuan, a seasoned traveler from Ningbo in east China, a recent layover in Lanzhou offered more than just a taste of the northwestern city's famed beef noodles. It also provided a glimpse of the profound upgrades in China's service…
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Postpartum care services in hotels gain traction among new mothers in Japan
For many new mothers, questions about breastfeeding, weaning and returning to work can feel overwhelming. As a result, a growing number in Japan are turning to postpartum care services offered by private companies, where midwives and nurses provide…
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Will AI Kill Brands? Or Make Them Stronger?
There’s a growing narrative that AI, OTAs, and marketplaces will commoditize everything. In that theory brands will not matter because users can simply “search through to the product” and pick the best option. In theory, that sounds true. In…
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Hilton chases the urban compact hotel market with Yotel deal
Marriott did It. IHG did It. Now Hilton is getting into the market of efficient, buzzworthy urban hotels with a new agreement with Yotel.
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Malaysia pushes hotel check-in and check-out times into tourism policy debate
Malaysia’s Tourism, Arts and Culture Ministry has urged hotels to offer guests a 23-hour stay, using a model such as 2pm check-in and 1pm check-out, as the country prepares for Visit Malaysia 2026.
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The Weighted Hotel Minibar Is Wildly Outdated
The minibar is supposed to encourage spontaneous indulgence. Sensors totally kill the mood.
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Las Vegas tries a new plan to combat slumping tourism
A collection of Las Vegas sites, ranging from hotels and bars to gaming floors, has recently undertaken a bold new strategy for luring back international tourists…
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If You’re Selling to Hotels, You’re Probably Doing It Wrong
Industry expert explains why vendors fail at hotel sales: they pitch to people without authority, lead with features over business problems, and ignore hospitality's complex decision hierarchy.
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Who needs PR in the age of AI: can’t ChatGPT just do it all for me?
Becca Krug, client services director at Davies Tanner, assesses the strategic role AI should and shouldn’t play in a hotel’s marketing and PR activity.
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Italian Hospitality Between Olympic Legacy and Hybrid Models
Italian hospitality in 2025 saw the consolidation of the luxury segment, with stronger operational performance compared to other segments and international demand capable of sustaining high rates and premium positioning both in major cities and…
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