Technology

At WiT Singapore, hotels and OTAs find common ground in a new battleground: trust, experience, and emotion.
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Sonder's bankruptcy and liquidation after its failed partnership reveal the risks of tech-driven, asset-heavy hospitality models
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Independent hoteliers and smaller property managers throughout Europe have struggled with using multiple disconnected tools and outdated software that do not meet their specific operational needs.
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If you’ve been anywhere near LinkedIn lately (including my profile), you’ve probably been hit by an alphabet soup of acronyms: AI, GenAI, AEO, GEO, MCP, A2A, and maybe even a mysterious “agentic something”…
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 Hotel chains in Africa and the Middle East are leading the world in AI adoption and integration, according to a new global study by h2c, commissioned by hotel technology provider Profitroom…
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Hospitality is the most dependent on the OTAs, compared to all other travel sectors: airlines, car rental companies and cruise lines.
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 Leading AI assistants misrepresent news content in nearly half their responses, according to new research published on Wednesday by the European Broadcasting Union (EBU) and the BBC.
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Wake up and smell the bacon. Holiday Inn Express by IHG is launching a world-first hotel experience with a scent-based alarm clock in an effort to improve guests’ sleep and mornings.
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At hotels in Japan, the bathing facilities usually fall into two broad categories. There might be a traditional setup, with compact shower booths where you wash off before entering a large communal tub to soak in, or you could have a more modern…
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AI is everywhere right now. It’s in your newsfeed, in the trade magazines, at the hotel conferences, and yes, even creeping into those late-night WhatsApp chats with fellow operators. The promises are shiny: faster check-ins, smarter pricing…
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Having restructured and centralized his team at L+R Hotels, group chief commercial officer Joe Pettigrew is ready for the next challenge: transitioning from SEO to GEO.
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From grounded planes to luxury stays: this project will convert over 624 old aircraft into sustainable, transportable spaces.
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I believe priority #1 for independent hoteliers, midsize and smaller hotel brands is to create true two-way APIs among three crucial technology pieces: PMS-CRS-CRM.
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Cybersecurity company Kaspersky has discovered a wave of artificial intelligence-powered cyberattacks targeting hotel guests, putting payment and personal data at risk.
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Integrated Resort Advisors Principal and HFTP International Hospitality Technology Hall of Fame inductee, Scot Campbell, is recognised as a pivotal figure in the hospitality technology landscape.
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After its showcase at the World Humanoid Robot Games, Unix AI has been fielding calls from customers eager to adopt its Wanda robots.
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The launch of TikTok Go, in partnership with Booking.com, is a moment hoteliers cannot ignore. TikTok users can now book hotels directly within the app, enabling content creators to earn commissions when their followers make reservations. It is not…
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From robot butlers to smart showers, hotels are racing to upgrade their rooms with tech - though not every guest is ready for the upgrade...
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The hospitality industry faces immense opportunities and disruptions with the advancement of AI, heard some 300 hoteliers and industry stakeholders who convened at Singapore Hotel Association (SHA)’s second Hospitality Exchange (HX 2025) at Hilton…
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Airbnb is changing its service fee structure from split to single fee, potentially positioning the company to compete with online travel agencies (OTAs) like Expedia and Booking.com. But not all affected will benefit. While it may give the…
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Travel brands are racing to meet the new demands of digital-native travelers. From AI-powered personalization to seamless guest journeys, everyone claims to be reimagining the guest experience. However, the lived reality for many travelers tells a…
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A signing ceremony between Tan Sri Lim Kim Hong, chairman of I-Berhad (right) and Ooi Joon Aun, Asia Pacific president, Wyndham Hotels & Resort, witnessed by a humanoid robot, marked the launch of Wyndham i-City - a key milestone in i-City’s…
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AI has many uses and applications, from optimising operations to streamlining service. But when it comes to creativity, where do chefs stand?
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If your hotel room doesn’t have these basic features you really need to lift your booking game.
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