Management

Independent and boutique hotels face the same labor and cost pressures as branded properties, but with fewer economies of scale and higher expectations for personalised service.
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Cushman & Wakefield has released its 2025 China Hotel Industry Market Investment and Value Insights report.
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Geopolitical and economic turmoil “noise” be damned. Hilton President and CEO Chris Nassetta is willing to bet 2026 hotel performance will be better than 2025, and 2027 will be even stronger than 2026…
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United Airlines is reportedly struggling to find hotels that will take its flight attendants during layovers, according to the Association of Flight Attendants (AFA-CWA) which represents more than 25,000 crew members at the Chicago-based carrier…
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Polaris Holdings Co., Ltd. and Minacia Co., Ltd., which merged in December 2024, announce the integration of its three original brands, KOKO HOTELS, Hotel Wing International and Tenza Hotel. As of September 2025, all are operated under the unified…
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Exclusive Feature: Imagine walking into a shop to ask about a product that has caught your attention, and you are most likely to buy it.
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A rooftop bar can be utilized as a breakfast/lunch space. A breakfast restaurant could be transformed to serve breakfast, lunch, dinner and cocktails and potentially triple the revenue. Constantly re-imagining current F&B space to better serve…
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Losses widened at The Savoy Hotel as it shed jobs during its latest financial year while a major renovation project started.
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From a more relaxed service style to empowering your team members, how can luxury hotels ensure they are providing the kind of service that modern guests want? In partnership with Leading Quality Assurance (LQA), Boutique Hotelier gathered industry…
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Alex Sogno, CEO, Global Asset Solutions, discusses the role of asset management amidst the growth of third-party operators in Asia.
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An iconic London hotel has been fined £300,000 after a gas safety engineer plunged down a concrete staircase in a horror fall which left him with devastating injuries…
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In the early 2000s, the online travel landscape looked very different from today. Expedia, Orbitz, Hotels.com, Travelocity and CheapTickets all operated as independent companies, competing aggressively for consumer attention…
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Hotels are one of the most compelling – and misunderstood – asset classes in commercial real estate.
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Independent hotels worldwide are navigating a market shaped by rising operational costs, persistent staff shortages, and evolving traveller expectations.
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In April 2021, a Supreme Court ruling declared final a judgement ordering the demolition of the building, which has not yet been enforced
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A growing number of hotel companies are shifting day-to-day management activities from hotel brand managers to third-party management companies.
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Let’s talk about revenue management.
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This is not just another ranking: over the past year, LTI - Luxury Travel Intelligence - has employed a meticulously defined assessment process, throughout which our rigorous algorithm evaluates the performance and values of luxury hotel brands…
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Several Manhattan hotels operated by LuxUrban abruptly closed without warning, leaving visitors from around the world scrambling for a place to stay.
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I have a love-hate relationship with loyalty programs. Actually, scratch that. Mostly hate. Having sat on the franchisee side of the table, I know first-hand that these programs don’t benefit the hotel. They don’t benefit the traveler either. They…
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The next-generation Colee family leadership of owner-operator Noble House Hotels & Resorts is gearing up for what they expect to be increasing opportunity for equity participation, acquisition and third-party management growth by launching an…
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Multinational hospitality company IHG Hotels & Resorts (IHG) has announced a collaboration with the Chinese professional Honor of Kings (HoK) league, the King Pro League (KPL). Financial terms of the partnership were not disclosed…
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Today’s hotel guests arrive with high expectations. They want more than a place to sleep—they’re looking for experiences that justify premium rates and create lasting memories. That means every square inch within a hotel needs to do more…
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About a year ago, I shared the Hotel Brand Pyramid a chart I had picked up at a seminar. It turned out to be both old and incomplete, and the feedback came in fast: wrong brands, missing brands, and far too simplistic for today’s hotel landscape…
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