Management

There is one subtle detail that unites the world’s finest hotels: the ability to turn the impossible into an experience. It is not merely a matter of comfort, elegance, or impeccable service…
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Hotel operators across the United States are facing growing pressure from higher minimum wage laws, with labour costs rising fastest in major tourist cities.
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A major French policy designed to make hotel prices more competitive online may not have worked as intended, but it did unlock cheaper deals for customers booking directly with hotels.
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John Lewis is unveiling its new own-brand café and restaurant concept, Platter John Lewis, as part of a multi-million pound investment in its in-store dining experience.
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The global hotel sector is entering a period where profitability is increasingly shaped by cost discipline rather than demand alone.
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HotelHub, the leading hotel booking technology provider for travel management companies, has released its Q1 2026 edition of the HotelHub Index, revealing significant hotel rate inflation in the first three months of the year…
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Barry Sternlicht’s Starwood Capital Group is staring down the barrel of another major commercial real estate default.
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Midway through 2026, hotels continue to face pressure from workforce shortages, staff churn and rising operating expenses.
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New World Development Co., the cash-strapped property developer, is in talks to sell its 50% stake in a portfolio of three Hong Kong hotels valued at $2 billion, people familiar with the matter said.
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Whitbread, owner of Premier Inn, has announced plans to cut about 3,800 jobs in the UK and Ireland as part of a new five-year strategy to achieve £250 million in cost savings.
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The High Court has ruled that a bitter family dispute over control of the multimillion-euro O’Callaghan Collection hotel group must go to arbitration, writes Helen Bruce.
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The hotel industry is undergoing a structural shift in its digital operations as two major regulatory frameworks take effect across European markets.
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I came across an announcement this week that made me pause and not because it was particularly loud, but precisely because it wasn’t.
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Hospitality staff are more likely to stick around if their accommodation offers them a chance to relax and recharge – which is why the Capella Hotel Group is rethinking its behind-the-scenes design.
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As law enforcement closes in on Benjamin Mauerberger’s scam network, the luxury Aman hotel brand faces a boardroom civil war as elite shareholders demand to know how a global fugitive laundered "pig-butchering" proceeds into their $3B portfolio…
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China’s hotel market is increasingly shaped by domestic digital platforms, with companies controlling distribution, pricing visibility, and customer access in ways that differ significantly from those in Western markets…
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Airport hotels are sustaining strong rates across major hubs, supported by limited supply and disruption-driven demand.
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Hilton CEO Chris Nassetta champions aggressive hotel sector expansion in 2026 despite Middle East tensions and World Cup demand uncertainty clouding the outlook for global hospitality.
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The author argues hotel technology remains frustratingly basic after 20+ years, with Wi-Fi now more critical than hot water for guest satisfaction.
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Major hotel chains hold $11 billion in unredeemed loyalty points in 2026, with Marriott and Hilton accounting for over $7 billion. This unprecedented figure reveals the strength of global hotel rewards programs…
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Don’t knock the classics, especially when it comes to hotel brands…
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Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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New AHLA survey findings show that rising operating costs and ongoing staffing shortages are continuing to weigh on the US hotel industry.
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