Management

This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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New AHLA survey findings show that rising operating costs and ongoing staffing shortages are continuing to weigh on the US hotel industry.
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What does it mean when a hospitality giant debuts a new brand? The last few months have seen a few examples.
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Europe: Hotel consultancy HVS’s annual European Hotel Valuation Index (HVI) shows hotel valuation grew only 0.2 per cent across the continent in 2025.
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Fusion Hotel Group is acquired by founder of SC Capital Partners and eyes creation of a Pan-Asia Hospitality Management platform.
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Dubai hotels are being urged to hold the line on pricing as the Iran war disrupts travel. Industry experts are warning that sharp discounts or sudden price hikes could damage the emirate’s carefully cultivated image as a premium global destination…
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An Amsterdam court has upheld key elements of Booking.com’s position in a long-running dispute over hotel price parity rules in Germany, a decision that could have significant implications for online travel agency relationships and hotel…
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Major hotel operators AWC, Centara, Erawan, and SHR pivot to luxury and lifestyle segments as geopolitical tensions threaten long-haul travel recovery.
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When the same ownership group repeatedly parts ways with major international operators, it starts looking like a pattern.
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Lying on an insurance application has consequences – as one Oklahoma hotel discovered after a guest was fatally shot on its premises.
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Kenny Rogers never sang about debt yields or PIPs, yet he still managed to offer some of the best investment advice in the industry: «You've got to know when to hold 'em, Know when to fold 'em, Know when to walk away, And know when to run»…
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Sometimes, it’s the most obvious thing that is overlooked. For all the talk in the hotel industry around asset-light this and asset-light that, there is the other side: somebody has to hold the asset to make it all work. And it took an asset-light…
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Those in the field of logistics refer to 'the last mile' as the crucial, final leg of the supply chain, where goods are moved to the buyer’s doorstep.
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Watchdog is probing whether hoteliers broke competition law by sharing sensitive market data
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We learn how Mexico’s largest hospitality group is offering a uniquely Mexican experience, and looking into taking that experience international.
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Luxury prides itself on intuitive service: anticipating what a guest needs before the guest articulates it — or even knows they need it, but there is one area where the industry consistently falls short: accessibility…
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You do not need a sales mix report to know what your top sellers are…
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Minor International Pcl — Thailand’s largest hotel and restaurant chain operator — plans to set up its first real estate investment trust worth about $1 billion, and is exploring a Hong Kong listing of its restaurant unit to raise funds for debt…
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Making the important choice between fried and scrambled eggs, or both, at the hotel breakfast buffet is one of the many highlights of going away.
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The Washington Hotel brand in Japan has announced that that its servers were compromised in a ransomware attack, exposing various business data.
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At some point in the 1980s and 90s, the free hot breakfast became a staple of the hospitality industry. At many a Holiday Inn or Hampton Inn, the lobby at 8 a.m…
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New Indonesian government rules will require all hotels, villas and short-term accommodation to hold valid licences by March 2026 or risk being removed from online travel agency (OTA) platforms, the Ministry of Tourism has announced…
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The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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The world’s most expensive hotels charged record prices last year as wealthy travellers splashed out for access to amenities such as hyperbaric oxygen therapy and sound baths, defying a slowdown in the broader luxury sector…
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