Career

In our new monthly feature, hospitality leaders share the moments that have taught them valuable career lessons. Adam Dyke, general manager of The Grand, York reflects on the biggest takeaways from his prolific career in hospitality…
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Adrian Zecha, one of the world’s most respected hoteliers and the founder of Azerai Resorts, recently visited the boutique hotel brand’s two properties in Vietnam ahead of the five-year anniversary of Azerai Ke Ga Bay’s grand opening…
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AHLA, AAHOA decries failed referendum that will cause minimum wage to escalate to $30 by 2028.
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While the fashion line remained the financial backbone, Armani's hotels and cafes ensured the brand touched almost every part of a client's lifestyle
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Founder of the Regent brand, Burns was also known for anticipating guests’ needs, respecting staff and advancing global tourism.
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A five-star hotel and resort is launching its own academy for school and college leavers to nurture the next generation of hospitality professionals.
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The Turkish Hotel Association (TÜROB) announced the death of Sinan Babila, a veteran figure in the country’s tourism industry and a former chair and founding president of the association.
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Hospitality education in India has not kept pace with the world it claims to serve. Most institutions still follow a playbook written when the country needed supervisors, not entrepreneurs. The curriculum, the structure, and the metrics we continue…
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When South Korean hotelier Leah Lee, CEO of Trinity D&C, first applied for a job at the Michelberger boutique hotel in Berlin, she was asked for a quote which defined her…
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There’s an old proverb that says if a stranger shows up at your door, feed them for three days before you ask who they are, where they’re from and where they’re going. And that's a perfect illustration of true hospitality…
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From Shangri-La to Rosewood, scions of prominent families are making their mark in the hospitality world
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Forget everything you thought you knew about career progression. For the generations now dominating the hospitality workforce, a job is no longer just a job. It’s a stepping stone in a complex web of learning, meaning, and personal reinvention. As…
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Bangkok street vendors exemplify true hospitality through instinctive service, efficiency, and warmth—offering invaluable lessons to the hospitality industry on guest recognition, inclusivity, and human connection beyond luxury standards…
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As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.” 
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Forget quiet quitting; Gen Z, the proprietors of every TikTok workplace trend, are now calling themselves out with a new term you’re about to hear everywhere: the Gen Z stare.
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A rise in “revenge quitting” is putting extra pressure on the UK’s hospitality sector, already strained by staff shortages and rising costs.
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The companies behind Four Seasons Yachts have hired a hotel industry veteran to lead the luxury cruise line as it prepares to launch next year…
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“Thank you. I found my friend.” That was the message Sharezal Abdul Wahid received a week after a guest checked out of The Majestic Hotel Kuala Lumpur — accompanied by a photo of the elderly man standing by the grave of a long-lost wartime friend…
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If the kitchen is on fire, you put it out. So why are we ignoring the psychological distress, burnout and harm happening behind the scenes at our venues, pubs and clubs?
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Neil Jacobs departed the IHG Hotels & Resorts-owned luxury wellness resort brand after 13 years — and said he’ll announce a new project soon.
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Start them young, they say. The youth of today are the leaders of tomorrow, they say. Both maxims are true, both are appliable to the hospitality industry and, luckily, there are a wealth of youthful people already showing executive-style and…
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Hotel guests often interact with a number of staffers ― from valets to bellhops to lobby bartenders. And in these exchanges, it’s common knowledge to tip them accordingly…
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As inbound tourism to Japan skyrockets, the hospitality industry is facing a labor shortage and is increasingly relying on foreign staff to clean rooms, make beds and keep hotels running.
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Olivia Ferney has had lobster flown across islands, been berated over the brand of bottled water in a minibar and nearly lost a $100,000 booking because there weren't enough TVs in a mansion.
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