Career

New research shows over half of hospitality recruiters are most likely to hire graduates they have a connection to, as concerns about skills gaps in young talent increase.
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The School of Hotel and Tourism Management of The Hong Kong Polytechnic University is delighted to announce that Mr Horst SCHULZE, Founding member of The Ritz-Carlton Hotel Company and Founder of The Capella Hotel Group was inducted into the SHTM…
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Kerzner International announces the promotion of Mattheos Georgiou to Head of Global Operations, further strengthening the company’s executive leadership team as it continues to expand its portfolio of pioneering hospitality brands around the world…
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I hope this is not you! Many senior executives spend years building their careers, only to destroy their first impression within five seconds on LinkedIn…
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Hong Kong’s fertility rate has sunk to roughly 0.8 children per woman, far below the replacement rate of 2.1 needed to maintain a stable population…
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Choice Hotels International, Inc…
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A deal between a powerful union and an industry group substantially boosts annual pay for workers coping with New York City’s high cost of living.
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Housekeeping bottlenecks in hotels have become a persistent operational challenge across the global hospitality sector…
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Luxury hotel kitchens can look different from the outside. Bigger teams, bigger budgets, more structure, more moving parts.
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Three directors have abruptly resigned from a hotel subsidiary controlled by one of Singapore’s wealthiest families, the latest twist in a corporate shakeup triggered by an internal feud.
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Ordinarily, the job of a hotel concierge is to help guests with trifling details. Making restaurant reservations, booking theatre tickets, arranging taxis – that sort of thing. Nothing too taxing and nothing you couldn’t do yourself with a phone and…
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Long-tenured staff accumulate invaluable guest insights, but hotel structures fail to capture this intelligence for operational decisions.
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EHL event brought together students and executives to explore which leadership qualities must remain human as AI advances in hospitality.
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Halekulani's executive housekeeper Audrey Goh shares insights on leading 160+ housekeepers, rebuilding after pandemic losses, and maintaining luxury standards through family-style management.
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Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains.
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A hospitality veteran reflects on his early career at Marriott Griffin Gate, emphasizing the importance of developing raw talent rather than dismissing inexperienced workers.
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Organizations create a "competence trap" by hiring people who perform expertise, then punishing the honest admission of not knowing that's essential for actual learning.
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Most travelers genuinely believe they are reasonable, low-maintenance guests. Check in, sleep well, check out. Simple. Yet, behind the polished smiles and crisp uniforms at front desks around the world, hotel staff are quietly having a very…
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The veteran hotelier candidly discusses the challenges he’s overcome, the work-balance myth and his ambitious plans.
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Marston’s is celebrating a major milestone as the first cohort of trainees officially graduate from the Hope & Anchor at HMP Styal, the UK’s first commercially-led hospitality academy inside a women’s prison…
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Dozens of former employees say René Redzepi inflicted physical and psychological violence on the staff for years.
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A cursory glance might suggest that real estate and hospitality are industries where women are well represented. But even a modest degree of scrutiny reveals that capital allocation and ultimate decision-making power still sit largely in male…
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Two hotel managers in the North West have swapped respective job roles and venues to obtain more experience and develop their professional skills.
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New research indicates that 80% of hospitality recruiters believe graduates are missing out on job offers because they are not sufficiently prepared for the realities of the workplace. A further 20% report that graduates appear “work shy” and lack…
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