Simon Sio grew up in humble surroundings in the heart of Macao, living in an old building directly across from what was then the city’s grandest accommodation, Hotel Central…
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Simon Sio grew up in humble surroundings in the heart of Macao, living in an old building directly across from what was then the city’s grandest accommodation, Hotel Central…
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Some US hotel workers still on strike as negotiations drag on
The US hotels workers’ union remains locked in a dispute with hotels over wages, staffing levels and other issues with seemingly no end in sight.
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Leadership Change at the Helm of Peninsula Hotels
In the span of a few months, the Chief Operating Officer, Peter Borer, and the Chief Executive Officer, Clement Kwok, will retire, passing their respective batons to Gareth Roberts and Benjamin Vuchot…
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When pubs and restaurants close, our culture is a casualty
Hospitality jobs have long kept struggling artists, actors and musicians going. When those gigs go, the arts are diminished too.
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Rotana, one of the leading hotel management companies in the Middle East, Africa, South Asia, and Eastern Europe, is excited to announce the appointment of Ugur Talayhan as Country Manager for Türkiye, Eastern and Central Europe, effective September…
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Tokyo cracks down on ‘kasuhara’ amid rise in customers abusing staff
A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees
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Leadership hiring and retention: A looming crisis
The most effective strategy for attracting and retaining leadership talent will be offering wealth creation opportunities, such as equity participation, profit-sharing models, or even long-term incentives tied to the company’s growth and success…
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How the ‘Pursuit of Wow’ Can Help You Deliver the Highest Levels of Service
It wasn’t that many years ago when the expected image of a hotel general manager was a tall, most likely white, man sporting a folded handkerchief in the pocket of his perfectly tailored black blazer…
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Swillhouse revelations are the end result of the glorification of hospitality’s toxic culture
From my first job to my last, hospitality businesses have not always been a safe or equal spaces for women. The Swillhouse story is a stark reminder that a toxic culture still prevails in hospitality.
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New tipping law comes into force on October 1 - affecting all pubs, restaurants and cafes
Restaurants, coffee shops, cafes and other hospitality venues will be banned from withholding tips from their staff from today in a major boost for millions of workers.
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Marriott International launches Gelişim Okulu hospitality training programme in Türkiye
Marriott International reinforces its commitment to Türkiye with the launch of Gelişim Okulu, a unique vocational educational programme developed in response to a growing need to further enhance tourism education in the country…
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Glyn Aeppel on music's inspiration, taking risks
Glyn Aeppel is a hotel developer and a music composer who finds inspiration and spark her business creativity…
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BWH Hotels names new lead for China
BWH Hotels has named Harry Dong as the new President and CEO of BWH Hotels China (Hong Kong, Macau, Taiwan), Mongolia, and Nepal, following in the footsteps of his father, William Dong, who previously held this role…
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Manager faces jail for deliberately starting fire at rural Scots hotel that saw guests evacuated
Vimal Verma, 42, pleaded guilty to wilful fireraising after he deliberately set a fire at the Killin Hotel, KIllin, Perthshire.
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There is no one at reception when I arrive at the hotel in a small town about 50km from Dublin, so I go to the bar and, as instructed, ask for the duty manager. “Miša, do you know where James is?” the young waiter calls to a passing colleague – in…
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Bradshaw to become CEO at L+R Hotels
Former Starwood Capital leader in Europe, Cody Bradshaw, is set to L+R Hotels as group CEO, effective October 1.
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Hotel chain Hilton targets ‘quiet quitting’ over-50s in London recruitment drive
Research found many workers cite burnout from their current office-based roles when looking for a career change
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What do Sir Winston Churchill and Israeli entrepreneurs have in common? Laurence Geller can explain. The prominent businessman believes they share a can-do attitude and distinct curiosity, traits that Geller – one of the world’s most recognised…
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Accor announces new Global Brand President duo
Accor has announced two appointments to Global Brand President roles at the helm of its Premium, Midscale & Economy brands…
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Hyatt appoints Stephen Ansell as managing director for Middle East and Africa
Stephen Ansell is Hyatt’s new Managing Director in its fast-expanding Middle East and Africa (MEA) region. In his role, Stephen will oversee the MEA regional portfolio, currently comprising 38 hotels, more than 9,000 rooms, and eight brands spanning…
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Forte dynasty takes next steps
Charles Forte talks about investment from Saudi fund, pipeline and maintaining Rocco Forte Hotels’ classic luxury position.
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With the pandemic largely in the rearview mirror, the last twelve months have been about interest rates, less transactions, and wild presidential election cycles worldwide. The hotel industry will be impacted in significant ways as these issues…
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Hospitality: A grand, rewarding career choice
Hospitality hiring trends predict an unprecedented increase, yet young students remain sceptical to pursue a career in hospitality. Seasoned hotelier Farhat Jamal dispels some of the apprehensions associated with pursuing a hospitality career…
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A Guide To Education Pathways in the Hotel Industry
The hotel industry is a vast and rapidly evolving sector, offering a wide range of career opportunities for individuals with the right education and skills. Whether you’re just starting your research or looking to advance your career further…
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