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From my first job to my last, hospitality businesses have not always been a safe or equal spaces for women. The Swillhouse story is a stark reminder that a toxic culture still prevails in hospitality.
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Hygiene IQ’s sensor technology allows travelers to alert housekeeping staff of their needs, helping hoteliers improve the guest experience.
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Restaurants, coffee shops, cafes and other hospitality venues will be banned from withholding tips from their staff from today in a major boost for millions of workers.
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Hoteliers and travel agencies have warned that controversial new hotel registration rules in Spain are not only difficult to implement but will make holidays more expensive for travellers and could hurt the tourism sector's competitiveness abroad…
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Vimal Verma, 42, pleaded guilty to wilful fireraising after he deliberately set a fire at the Killin Hotel, KIllin, Perthshire.
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There is no one at reception when I arrive at the hotel in a small town about 50km from Dublin, so I go to the bar and, as instructed, ask for the duty manager. “Miša, do you know where James is?” the young waiter calls to a passing colleague – in…
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Research found many workers cite burnout from their current office-based roles when looking for a career change
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Labor disputes are continuing to rage between unionized hotel workers and the bosses at three major chains: Marriott, Hilton, and Hyatt.
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Want a premium hotel experience? Don't make these errors on your next trip.
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A staff member at a five-star hotel in Egypt has been seriously injured following a fight with tourists who refused to pay for a service.
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Thousands of hotel workers across several U.S. cities went on strike over the weekend because of COVID-19 pandemic-era cuts made to the hospitality industry that they say resulted in lower wages and higher workloads…
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Hospitality hiring trends predict an unprecedented increase, yet young students remain sceptical to pursue a career in hospitality. Seasoned hotelier Farhat Jamal dispels some of the apprehensions associated with pursuing a hospitality career…
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Tassos Kotzanastassis is the founder and managing director 8G Group, a private equity real estate group,and a founding partner at Petra Hospitality Management, a hotel management company based in Istanbul and focusing on Turkey, East Mediterranean…
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The evolving landscape of human resources in the hospitality industry has become a focal point as companies grapple with the twin challenges of talent acquisition and retention, particularly as labour shortages continue to plague the sector…
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New research from Greene King highlights a growing interest in hospitality apprenticeships among the younger generations in the UK, with 83% of people viewing apprenticeships as a viable alternative to university…
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A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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We all remember those days in March 2020 when we realized that Covid 19 was going to be different than anything we had experienced in our lives. Almost overnight, the entire country shut down. As we dealt with the unknown, reports informed us that…
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A series of disappointing stays courtesy of wealthy but inexperienced owners has our editor at large recoiling from a growing blight in the travel industry.
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