California police department caught 'passive monitoring' hotel pool
A small California city came into national view this week after a late-night host publicized its police department’s widespread surveillance network and questioned why its cameras had recorded a hotel property and its pool “for hundreds of…
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Expedia Boosts Its Full-Year Sales Outlook on Strong Bookings
Expedia Group Inc. raised its annual sales forecast, signaling that consumers aren’t being deterred by higher hotel prices and airfare.
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Barbara Muckermann. The End of More for More’s Sake
As prices rise and old signals of luxury lose force, the future of hospitality will be defined not by how much a hotel can add, but by how precisely it understands what guests actually want.
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CMA extends inquiry into ‘suspected sharing’ of sensitive data by hotels
The Competition and Markets Authority (CMA) has confirmed it is continuing to investigate suspected anti-competitive conduct by three leading hotel groups and hotel data analyst CoStar following six months of information gathering…
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Recently, the 1 Hotel Haitang Bay Sanya has officially been delisted, and the original site will introduce the Conrad brand under Hilton…
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Middle East weakest performing region for hotel operators
The Middle East was the weakest-performing region for the world’s largest hotel operators, as the Iran war dented otherwise strong global results this earnings quarter.
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Travel agencies grew hotel bookings twice as fast as the OTAs
Commissionable room nights rose 11.8% in the first half. The commission per night rose 0.8% — everywhere else in distribution, growth is the thing that gets repriced
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Why Chinese hotel stocks are falling despite record expansion
Hotel groups’ revenue growth is increasingly diverging from franchisees’ profitability.
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The Loyalty Wars In The Hotel Space Are Centered On Local Experiences
Hotel loyalty programs are shifting focus from just points and free nights to enriching the entire travel experience. Global Hotel Alliance (GHA) is leading this evolution with its DISCOVERY program, adopting a "quality over quantity" approach to…
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Why Hotel Distribution Is Still Broken, And What Comes Next
A couple of Saturdays back, a supplier asked us to block a user: 3,000-plus searches on one property, one set of dates, in 40 minutes. Normally that's fraud. It wasn't. It was an AI agent, a model wired to a headless browser…
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Hotel room booking companies sued by San Francisco for offering ‘no value’ to consumers
If you’re traveling to San Francisco and get an online offer for a hotel reservation, double-check the price, city officials say in a newly filed lawsuit — it may be much more than the hotel is actually charging, with the extra sums pocketed by…
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UCB buys Cube hotel in £15m hospitality plan
A university has bought a recently-closed hotel and restaurant as part of a £15m investment programme, aimed at expanding hospitality training and creating more than 150 jobs across the city.
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Hotels warned on AI readiness as tools gain traction
Access Hospitality has warned that many hotels are not ready to use artificial intelligence effectively, limiting the value they can get from AI tools.
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Hilton recognized hotel owner margins compressing. So it did something about it.
Hilton President and CEO Chris Nassetta reached back to COVID days to give context to some of the lodging company’s newest initiatives to alleviate the financial stress its hotel owners have endured.
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IHG launches US beta of AI search across digital channels
The new search tool allows travellers to enter requests in everyday language rather than relying only on standard filters.
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Why empty offices are Europe’s next hospitality goldmine
Olaf Gröger, director at Hyphen, explores why office-to-hotel conversions are becoming Europe’s next hospitality opportunity.
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Trip.com Fined in China Antitrust Case as Price Wars Continue
China’s months-long antitrust probe into Trip.com Group Ltd. ended with a multi-billion-yuan penalty on the nation’s largest online travel agency, but the action does little to ease the fierce price wars gripping the domestic hotel sector…
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Childphobia and the rise of child-free tourism in hotels in southern Gran Canaria
They are conceived as parents' problemand there is no awareness that the children. They are not only children of their parents, but they are also children of society. And they make noise, they cry, they fight… which means the upbringing…
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