Global hotel layoffs hit corporate staff as frontline roles remain hard to fill
Frontline service staff bring skills that technology cannot easily replicate.
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The rise of student housing in Hong Kong, hotel market faces a supply squeeze
Hong Kong currently has around 82,000 hotel rooms, equivalent to roughly 30 million room nights available in the market.
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Hotels are building the future. Can government keep up?
I wonder whether the Treasury fully understands what a hotel is becoming…
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Spain introduces hotel accessibility guidelines
Accessibility information guidelines for hotels have been unveiled by the Spanish Tourist Office. A practical framework for “clear, accurate and inclusive” hotel accessibility information has been produced in a new report…
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Airbnb hosts throw tantrums over strict rule changes as site loses its shine
They’re taking their spare keys and going home.
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Count Your Missed Calls Before You Buy Phone AI
Exclusive Feature: If you run a small hotel, someone has probably tried to sell you an AI that answers the phone, and the pitch may have opened with a figure about how many calls hotels miss.
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Hotel franchisees face growing impact conflicts
Hotel groups may benefit from expanding their brand portfolios, but competing properties can put existing franchisees' occupancy, room rates and profitability under pressure.
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Exhausted Chinese working mums book solo hotel stays to escape childcare and sleep
A 2025 study shows over a third of Chinese working mothers spend more than two hours daily on chores – far outpacing working fathers.
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Young chefs outline hopes for lasting hospitality careers
Retaining young chefs remains a challenge for hospitality operators, with new research from Nestlé Professional highlighting the factors influencing whether the next generation of kitchen talent stays in the industry long term…
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In the age of algorithms, hotel libraries are an act of resistance
Reading materials are no longer an afterthought in five-star resorts, and a whole industry is developing around selecting what literature deserves to be there
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Personal AI assistants could be re-shopping ‘landmine’ for hotels
Here we go again. Just as the hotel sector starts to figure out how artificial intelligence (AI) search works, along comes another development: the rise of personal AI assistants.
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Has Kim Jones designed the ultimate hotel merch?
In Tokyo, the British designer unpacks his collaboration with Aman Essentials, a comprehensive wardrobe for those who frequent the luxury hotel group’s resorts – including Jones himself, one of Aman’s most dedicated customers…
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Why the next hospitality design opportunity is refurbishment
Keeping guests happy is the number one priority in hospitality, yet when we talk about hotel design, much of the conversation is focused on what is new…
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Andy Murray swaps tennis court for hotel renovation in new TV series with wife Kim
Three-part series follows the couple and their 80-strong team as they transform Cromlix, the five-star hotel where they married in 2015
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AI Search is Forcing a Return to the Fundamentals of SEO
'SEO was once the big thing, but despite its importance, it gradually became an afterthought'.
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Hospitality has become the top real estate asset class for family office capital in Asia-Pacific, highlighting the sector's growing appeal to private investors.
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Radisson Is Growing at a Time When ‘Instability Is the Norm’
Rising costs and escalating tensions around tourism in major cities may have the hospitality industry on edge, but the hotel group’s CEO sees big growth opportunities ahead, especially in India.
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Top UK hotelier warns against ‘disaster’ Labour minimum wage pledge
A major UK hotelier has warned she may no longer be able to hire 18-year-olds if the minimum wage increases.
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