You buy it, we’ll run it: the secret life of the ‘white label’ hotel manager
They’re responsible for operating almost half of the world’s branded hotels, boosting the bottom line through expertise in areas like operations, sales and revenue management. But they remain almost unknown outside the hospitality sector…
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The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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Neuroscientist reveals first generation in history to be less intelligent than their parents
Dr Jared Cooney Horvath, a former teacher-turned-neuroscientist, revealed that the generation born between 1997 and the early 2010s has been cognitively stunted by their over-reliance on digital technology in school…
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What Quantum Physics and Revenue Management Have in Common
At first glance, quantum physics and revenue management should never meet…
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Report: Hotel labor shifts from cyclical challenge to permanent operating constraint
Labor has emerged as a permanent structural force shaping hotel operations, guest satisfaction and long-term asset value across the U.S…
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You have approved every request for new sales automation systems, because salespeople report being overwhelmed with inbound leads.
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France changes national qualification for hotel and tourism management roles
France has updated the national professional qualification for hotel and tourism managers, revising skills requirements for senior accommodation roles.
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The Hidden Cost of Staying Lean: How Understaffing Burns Out Teams and Backfires Long Term
We’re all weathering the same storm, but too many organizations are doing it in boats with missing oars or worse, with crews rowing at double speed just to stay afloat. The “run lean” mantra has become a badge of honor in many industries, especially…
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It’s Personal Stories, A Hospitality Podcast Launches New Website
It’s Personal Stories, the hospitality leadership podcast founded by industry veterans David Kong, Rachel Humphrey, and Lan Elliott, today announced the launch of its newly-redesigned website, making available one of the most comprehensive and…
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Mateja Simic Crowned World’s Best Receptionist by Bucherer 2026
The AICR (Amicale Internationale des Chefs de Réception) is proud to announce the winners of the 30th edition of the prestigious World’s Best Receptionist by Bucherer 2026 competition, celebrating excellence in front office hospitality. The leading…
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Hospitality management group Sommet Education appoints Spencer Coles as new Chief Executive Officer
Sommet Education, the world-leading network of hospitality management and culinary arts institutions including Glion Institute of Higher Education, Les Roches, École Ducasse, Indian School of Hospitality and Invictus Education, is pleased to…
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Acciona's blunder at the spa of a Lopesan hotel in Meloneras
In the idyllic setting of the Lopesan Villa del Conde Resort & Thalasso, relaxation is reserved for guests. For Acciona Facility Services, SA, the thalassotherapy center has become a real legal headache…
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P.K. Mohankumar spent forty years at the Taj group learning hospitality is not magic but meticulous, slightly mad devotion to detail.
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In the sleek, rain-slicked streets of Amsterdam, a new and unsettling demographic is becoming increasingly visible: the working homeless. It is a phenomenon that is no longer confined to the fringes of society. In the shadow of the Rijksmuseum and…
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Against all odds: A new hotel chain enters Israel
Amid Israel's tourism crisis, a new hotel chain opens four boutique hotels: Two new in Tel Aviv and two former Brown hotels in Eilat are rebranded.
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Why 2026 Hospitality Trends Are Useless for Your Hotel
It’s that time of year again. The holiday decorations are up, the budget reviews are dragging on, and your inbox is drowning in "The Top Trends for 2026."
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AI hiring is here. It’s making companies — and job seekers — miserable
As America’s labor market slows, AI-led interviews and auto-generated cover letters are dramatically changing the process of getting a job. And maybe not for the better.
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Hyatt names Jason Ballard global brand leader for Essentials portfolio
Hyatt Hotels appointed Jason Ballard as global brand leader for its Essentials portfolio to steer the division’s next phase of growth, the company announced Tuesday.
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