By tag

The new measures will take effect in March 2026 if approved by the city assembly.
read more

Addressing labor costs and retention, as well as F&B profitability top of mind for managers who are creating more incentive-based deals.
read more

J.D. Power Japan conducted a survey on hotel loyalty program satisfaction for global brands and domestic brands in Japan, calculating scores from four factors of ‘member benefits,’ ‘loyalty points,’ ‘app or website’ and ‘information from a hotel.’…
read more

In the hospitality industry, effective spend management is essential for protecting a property’s bottom line, and HSM's innovative procurement-led property review service helps hoteliers identify significant cost-saving opportunities without…
read more

In the world of luxury hospitality, a storm is brewing beneath the surface of seemingly endless growth and expansion.
read more

The majority of hospitality workers believe there is a stigma around mental health across the industry. But self-care and therapy isn’t enough to solve the issue when 51% of hospitality workers say their job is stress-inducing most or all of the…
read more

Personalisation, food & beverage, and market research are fundamental to creating hospitality experiences that increase loyalty and revenue.
read more

Joanne Taylor-Stagg, general manager of The Athenaeum Hotel and Residences in London, embodies the spirit of modern hospitality leadership. With a career spanning over two decades, Taylor-Stagg has led transformations at iconic properties, navigated…
read more

We’re drowning in a sea of technological ‘solutions’. But what are hoteliers really looking for in technology today? When all is said and done, it comes down to three key areas…
read more

With Greece emerging as a strategic focus for the global hospitality industry, Minor Hotels — a Bangkok-based group operating more than 550 properties across 56 countries — has identified the country as a key destination for both urban and resort…
read more

The trend raises concerns about the sector's recovery and future stability amid shifting travel patterns and economic pressures.
read more

Rotana, one of the leading hotel management companies in the Middle East, Africa, South Asia, and Eastern Europe, is excited to announce the appointment of Ugur Talayhan as Country Manager for Türkiye, Eastern and Central Europe, effective September…
read more

Choice Hotels International has introduced a new modular design package, Lobby in a Box, to enhance extended stay hotel conversions for its Suburban Studios and MainStay Suites brands.
read more

We speak to the CEO of Raffles and Fairmont about the evolution of the brands and the future of the luxury hospitality industry.
read more

A Bengaluru hotel recently introduced a virtual receptionist, where guest services are managed remotely via video conference, prompting mixed reactions online. Ananya Narang, CEO of Entourage, shared her surprise at checking into a hotel with no…
read more

It wasn’t that many years ago when the expected image of a hotel general manager was a tall, most likely white, man sporting a folded handkerchief in the pocket of his perfectly tailored black blazer…
read more

Families planning half-term breaks face paying up to 50 per cent more on Booking.com if they use a computer rather than the travel firm's smartphone app.
read more

From my first job to my last, hospitality businesses have not always been a safe or equal spaces for women. The Swillhouse story is a stark reminder that a toxic culture still prevails in hospitality.
read more