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If you visit a hotel owned by Germany’s Aroundtown in the not-too-distant future, you might find the check-in experience managed by a hologram. Real estate investor Aroundtown, which holds around 80 hotels in its diverse, pan-European portfolio –…
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Good Vibes: When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science…
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A hotel based in Fort Lauderdale, Miami, has agreed to settle a lawsuit that alleged it fired an employee just days after they requested leave to recover and grieve following a stillbirth…
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Simon Sio grew up in humble surroundings in the heart of Macao, living in an old building directly across from what was then the city’s grandest accommodation, Hotel Central…
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Today’s hotel guests seek emotional connections during their stays, challenging the industry to balance authentic experiences with consistent brand standards.
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It took me a while to locate the entrance to The Emory. At first, I chalked it up to my notoriously horrendous sense of direction—drop me off a few blocks from my apartment that I’ve lived in for five years, and there’s a good chance I’ll still get…
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In the span of a few months, the Chief Operating Officer, Peter Borer, and the Chief Executive Officer, Clement Kwok, will retire, passing their respective batons to Gareth Roberts and Benjamin Vuchot…
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Hospitality jobs have long kept struggling artists, actors and musicians going. When those gigs go, the arts are diminished too.
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How hands-on operations, a personalized approach, and shifting market dynamics are making boutique hotels a compelling investment.
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Rotana, one of the leading hotel management companies in the Middle East, Africa, South Asia, and Eastern Europe, is excited to announce the appointment of Ugur Talayhan as Country Manager for Türkiye, Eastern and Central Europe, effective September…
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While being a sales trainer for a diversity of lodging providers certainly keeps me in touch with what’s going on in the profession of hotel sales these days, I always capitalize on every opportunity to gain insights from real-world practitioners…
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A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees
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The most effective strategy for attracting and retaining leadership talent will be offering wealth creation opportunities, such as equity participation, profit-sharing models, or even long-term incentives tied to the company’s growth and success…
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Marriott International reinforces its commitment to Türkiye with the launch of Gelişim Okulu, a unique vocational educational programme developed in response to a growing need to further enhance tourism education in the country…
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Glyn Aeppel is a hotel developer and a music composer who finds inspiration and spark her business creativity…
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BWH Hotels has named Harry Dong as the new President and CEO of BWH Hotels China (Hong Kong, Macau, Taiwan), Mongolia, and Nepal, following in the footsteps of his father, William Dong, who previously held this role…
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Vimal Verma, 42, pleaded guilty to wilful fireraising after he deliberately set a fire at the Killin Hotel, KIllin, Perthshire.
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There is no one at reception when I arrive at the hotel in a small town about 50km from Dublin, so I go to the bar and, as instructed, ask for the duty manager. “Miša, do you know where James is?” the young waiter calls to a passing colleague – in…
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