Mahjong clinics and retreats are growing at hotels
At luxury hotels across the country, a new kind of evening activity is appearing alongside winetastings and wellness classes…
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What’s the culprit for hotel profit margin erosion? New data from LWHA explains
Hotels are complicated to run, but there is one easy concept: If revenues are higher than expenses, turning a profit is the result. Unfortunately, the broader hotel industry is looking down the barrel of a cost-filled gun that isn’t shooting blanks…
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Hotels can refuse tourists tap water, Italy's top court rules
A tourist’s simple request for a glass of tap water at a hotel restaurant in the Italian Dolomites has culminated in Italy’s top court ruling that being served water from the tap is not a consumer right, after a lengthy and costly legal saga…
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For decades, coffee shops have represented the most visible and aspirational part of the coffee industry. Expanding through physical retail locations was widely viewed as a sign of growth, scale, and market dominance…
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John Lewis unveils new hospitality brand ‘Platter John Lewis’
John Lewis is unveiling its new own-brand café and restaurant concept, Platter John Lewis, as part of a multi-million pound investment in its in-store dining experience.
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Hotels turn bingsu into summer's splurge
From edible gold to champagne pairings, Seoul's hotels are racing to outdo each other on a summer staple.
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Deepak Mishra on discipline, scale and the real work of leading hotel kitchens
Luxury hotel kitchens can look different from the outside. Bigger teams, bigger budgets, more structure, more moving parts.
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Premier Inn owner to cut 3,800 jobs in UK and Ireland under five-year plan
Whitbread, owner of Premier Inn, has announced plans to cut about 3,800 jobs in the UK and Ireland as part of a new five-year strategy to achieve £250 million in cost savings.
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I’m a hotel expert. Here’s why I hate in-room technology
At the newly opened Treehouse Hotel in Manchester, the rooms are designed to look like… well, treehouses. But the feeling of arboreal living was disrupted when I tried to order room service, which you must do through the TV…
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Michael Kors (New York) recently opened its new flagship in the China World mall in Beijing…
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China's hospitality sector upgrade mirrors broader service industry transformation
For Zhuang Baichuan, a seasoned traveler from Ningbo in east China, a recent layover in Lanzhou offered more than just a taste of the northwestern city's famed beef noodles. It also provided a glimpse of the profound upgrades in China's service…
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Hotel Food Waste Crisis: 11 Chains Pledge UN Targets by 2026
Eleven major hotel chains including Accor, Hilton, and Melia commit to halving hotel food waste by 2026, targeting buffet operations as part of UN climate sustainability goals.
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Hired for What You Pretend to Know
Organizations create a "competence trap" by hiring people who perform expertise, then punishing the honest admission of not knowing that's essential for actual learning.
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‘One million a room’: Luxury Barossa hotel plan slugged with massive cost hike
Construction costs for a controversial 12-storey Barossa hotel dubbed “The Slug” have nearly doubled, as the wine mogul behind the plan ‘temporarily’ closes a cafe and cellar door.
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The Weighted Hotel Minibar Is Wildly Outdated
The minibar is supposed to encourage spontaneous indulgence. Sensors totally kill the mood.
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UK’s First Women’s Prison Hospitality Academy Celebrates First Graduates
Marston’s is celebrating a major milestone as the first cohort of trainees officially graduate from the Hope & Anchor at HMP Styal, the UK’s first commercially-led hospitality academy inside a women’s prison…
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Punching, Slamming, Screaming: A Chef’s Past Abuse Haunts Noma, the World’s Top-Rated Restaurant
Dozens of former employees say René Redzepi inflicted physical and psychological violence on the staff for years.
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Top Five Dishes That Sell in Every Restaurant Concept
You do not need a sales mix report to know what your top sellers are…
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