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With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.
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The metaverse may be all of the rage these days. But Expedia Group CEO Peter Kern doesn’t think we’ll be traveling there anytime soon, saying he thinks we will want to be in the “real-verse” for some time to come…
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Booking.com on Thursday that it will be slashing nearly three thousand jobs globally as it plans to outsource nearly all of its customer service operations…
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For those with an eye for history, the Forte name reminds one of Baron Forte, the Italian-born, Scottish hotelier that created the Forte brand and the multiple hospitality businesses he helped create…
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Last June, MGM Resorts International activated a solar park that will power up to 90% of its 13 Las Vegas properties…
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EV Hotel, which is billed as “the first crypto and tech hotel,” has partnered with Chicago Digital Exchange (CDX), a cryptocurrency and NFT exchange, on a CDX Crypto trading floor, which will make its debut in a number of EV Hotels when they open…
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When Soul Community Planet Hotels launched in 2018 with a property in Colorado Springs, Colo., it did so with an ethos based on sustainable, healthful and socially responsible travel.
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There are 4.55 billion social media users worldwide, and the average daily usage is around 2 hours and 27 minutes per day…
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World’s largest hotel franchising company leverages Amadeus’ Demand360 to enhance demand generation strategies.
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Marriott International, Inc. (NASDAQ: MAR) today announced its plans to further expand its portfolio across Asia Pacific, targeting to open its 1000th property in the region in late 2022…
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These days hospitality managers are virtually bombarded by trade press ads, online marketing, and tech company pitches that offer advanced-technology products and services designed to revolutionize the entire industry…
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U.S. News & World Report has unveiled its Best Hotels rankings, which evaluate more than 35,000 hotels and resorts across the U.S., Europe, Canada, Mexico, Bermuda and the Caribbean…
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Social media has become a powerful business tool since its inception. Gone are the days of MySpace, Friendster, and Photobucket…
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The hospitality market is in the midst of a massive transformation in technology, operations, and guest engagement. But will ‘high-tech’ advancements always conflict with ‘high-touch’ hospitality?
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Lodging demand elevated to unexpected heights. With lodging demand recovering at a quicker pace than expected, hoteliers will need to adapt and create a working environment that supports the health and wellbeing of its workforce…
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The Leading Hotels of the World (LHW) has elected Andrea Scherz as the chairman of its Executive Committee. Scherz, who held the position since the New Year, is the proprietor and general manager of Gstaad Palace in Switzerland…
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After a challenging few years for hospitality staff, this year is going to offer some exciting opportunities for hotel professionals.
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At a time when the pandemic has slowed down business travel, Bruce Rohr, vice president and global brand leader, JW Marriott, says the “work from anywhere” flexibility has helped the brand grow as it was quick to recognize travelers’ increased focus…
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