Centara Hotels & Resorts and OR partner to Launch New Budget Hotel Brand
Centara and OR will invest THB 700 million to develop six budget hotels adjacent to PTT stations, with 69-120 rooms priced from THB 800-1,300 per night.
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Has personalisation in hotels gone too far?
Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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Postpartum care services in hotels gain traction among new mothers in Japan
For many new mothers, questions about breastfeeding, weaning and returning to work can feel overwhelming. As a result, a growing number in Japan are turning to postpartum care services offered by private companies, where midwives and nurses provide…
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The Top 10 Reasons Customers Leave a Brand or Business
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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Hotels in Brazil must adopt digital guest registration by 20 April
Hotels and inns in Brazil must adopt a new digital guest registration system by 20 April, according to the Ministry of Tourism of Brazil. The measure introduces a standardised national form, known as the Ficha Nacional de Registro de Hóspedes…
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How public support can make a deal stack up
Public support can take many forms when it comes to getting a project off the ground, but today, there is one critical type of support many hotel developers don’t just want, they need: public incentives…
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The Algorithm Can't Say Welcome: Why Hospitality Still Needs a Human Face
Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains.
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Will AI Kill Brands? Or Make Them Stronger?
There’s a growing narrative that AI, OTAs, and marketplaces will commoditize everything. In that theory brands will not matter because users can simply “search through to the product” and pick the best option. In theory, that sounds true. In…
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World Cup has a massive hotel problem
With the 2026 FIFA World Cup soon to be held across 16 host cities in North America, the international soccer tournament was initially expected to be a tourism gold rush.
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Patel Family Office, a US investment enterprise, and Abdel Hadi A…
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Mentoring The Next-Gen Hospitality Superstars
A hospitality veteran reflects on his early career at Marriott Griffin Gate, emphasizing the importance of developing raw talent rather than dismissing inexperienced workers.
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Catching Flights and Feelings? Travel’s Pivot from Finding Yourself to Finding Each Other
Hotels are redesigning common spaces and programming to facilitate connections among solo travelers seeking social experiences, not just solitude.
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Complex investor landscape to unlock rewards
A richer and more complex investor landscape will continue to benefit the hospitality industry, delegates heard at the IHIF EMEA in Berlin on Tuesday.
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Single-use hotel toiletries get extremely bad press and have even been banned in several U.S. states, but were loved by many travelers. A sustainability scientist from Ohio State University lays bare the reason behind the shift…
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Digital euro could reshape hotel payment systems across Europe
Hotels across Europe are preparing for the possible introduction of the digital euro, a central bank digital currency that could reshape how guests pay for rooms and services.
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Agentic Hotel Bookings: What Are We Actually Talking About Here?
'Agentic booking' has become one of those phrases everyone uses and few define, it sounds futuristic, powerful, inevitable, but when you listen closely, people mean very different things.
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Are Points Programs Ruining Luxury Hotels? This Seems Like A Bad Take…
Publication Air Mail ran a story entitled “The Bonvoy Problem,” with the subheading being “Points programs are destroying the luxury-hotel experience. Can anything stop the freeloaders?”
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Hired for What You Pretend to Know
Organizations create a "competence trap" by hiring people who perform expertise, then punishing the honest admission of not knowing that's essential for actual learning.
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