Perillo Tours says it's been 'kicked out' of some hotels in Italy
A major shift in booking practices among some hotels in Italy is forcing one tour operator to look for alternate accommodations for its groups.
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Whitbread to cut 1,500 jobs as it expands hotel business
Pub and hotel company Whitbread will cut 1,500 jobs as it restructures its business. The company said it would close more than 200 branded restaurants, which include Brewers Fayre and Beefeater, and expand its hotel business…
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Room Growth Lags for Meeting-Focused Hotels
While the pace of construction for new hotel rooms nationwide is at an all-time high, business-event planners won’t get relief from high demand and rates in the hotel segment they use the most.
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A Recap of TravelBoom's 2024 Hotelier Study
TravelBoom’s 2024 Hotelier Study takes an insightful look at the current market and industry hurdles and offers solutions for overcoming these challenges. The study surveyed more than 50 hoteliers operating a variety of transient hotels, resorts…
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Antitrust Lawsuit Targets Hotel Giants for Alleged Price Fixing with AI
A major antitrust class action lawsuit has been brought to federal court in San Francisco. The lawsuit, filed on Friday, accuses six prominent hotel operators of colluding to manipulate prices for their rooms through the use of AI-powered software…
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SevenRooms CEO Joel Montaniel Is Solving the Hospitality Industry’s Data Problem
SevenRooms CEO Joel Montaniel speaks about how his CRM company helps restaurants redefine their relationship with customers.
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Preferred Hotels & Resorts Adds 15 New Member Properties
Preferred Hotels & Resorts has announced the addition of 15 new member properties to its global portfolio between January and March 2024. The new additions span 13 countries and four continents, further amplifying the brand's presence in key markets…
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Hotel gossip creates career block for hospitality workers
Gossiping hotel staff can cause significant promotion problems for the colleagues they talk about.
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Lucrum Capital looks to sell Killiney hotel site for S$195 million
PRIVATE equity firm Lucrum Capital has put a freehold boutique hotel under construction at Killiney Road up for sale at S$195 million.
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Michelin Guide unveils the first Michelin Key hotels in the U.S.
The Michelin Guide on Wednesday unveiled its inaugural list of Michelin Key recipients in the U.S., with Michelin Guide's international director Gwendal Poullennec offering additional insights into the brand's newly launched hotel rating system…
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Mastering Mottos, Taglines and Slogans: Salient Elements of the Hospitality Business
In the ever-competitive world of hospitality, a strong brand identity is essential for attracting guests, engaging employees, and building loyalty.
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120 Room Premier Inn Torquay Harbour Hotel Opens
Built on part of an underused car park, the new hotel complements existing hotel accommodation in Torquay and is set to bring long term benefits to the town centre, businesses, and the community.
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The last time we did our CEO pay study it was pre-Covid, and things were looking very bright. Then the bottom fell out. Now in a post-Covid environment, it’s interesting to see some companies experiencing total recovery, while others have faced…
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IHG Hotels & Resorts Aims to Boost Guest Loyalty with Salesforce
Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
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The 3 types and the implementation of training and development
Employee training and development is very crucial in employee performance and customer satisfaction. In a previous article, I described the connection of Training & Development to Employee Motivation and Customer Loyalty…
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As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year…
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Unpacking the Shift in Restaurant Tech Spending
Industry experts weigh in on why they think restaurant IT budgets are increasing and how that tech spend will affect the industry.
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Dissecting the challenges of menu innovation in 2024
Operators are doing fresh takes on menus, ingredients, and trends this year, however some things remain the same.
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