In the age of algorithms, hotel libraries are an act of resistance
Reading materials are no longer an afterthought in five-star resorts, and a whole industry is developing around selecting what literature deserves to be there
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Why the next hospitality design opportunity is refurbishment
Keeping guests happy is the number one priority in hospitality, yet when we talk about hotel design, much of the conversation is focused on what is new…
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Hospitality has become the top real estate asset class for family office capital in Asia-Pacific, highlighting the sector's growing appeal to private investors.
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480,000 phishing emails sent from a PC hidden behind a fridge in a Japanese hotel room
Police arrested a Chinese couple for placing the computer that was found in a Kobe hotel and using stolen credit cards to make purchases.
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The world’s greatest hotel is being ruined by influencers
Poule de luxe stalked through the lobby on six-inch spike heels. In her wake shambled a small son and broken wallet of a husband…
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Expedia class action alleges hotel pricing rules drove up room rates nationwide
A new class action lawsuit claims Expedia uses hotel contracts and search-ranking tools to stop hotels from offering lower prices on their own websites or rival booking sites.
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Hotel groups target Syria for tourism as it rebuilds from rubble of civil war
Several global and regional hotel groups are looking to enter or expand in Syria, senior executives told Reuters, betting that its rich history and coastal destinations will attract overseas tourists as well as Syrians who have long lived abroad…
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In the domestic high-end hotel owner circle, it seems that there has not been a deal rumor that stirs the nerves of the whole industry for a long time except for those related to R&F Properties.
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Failure of Leadership Made a Hotel Sales Cold Call Exercise in Futility
Sales teams must dig deeper to connect, recently, I was the target of a hotel prospecting effort that illustrates how most sales outbounding these days is an exercise in futility, caused by a failure of leadership…
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Mews Survey Finds 89% of Hotel Guests Prefer AI in Background, Not at Front Desk
A global survey of 3,250 travelers found that while most hotel guests are open to artificial intelligence (AI) in hospitality, 89% prefer AI to operate behind the scenes or alongside human service, rather than replacing staff in guest-facing roles…
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5 Of The Juiciest Anecdotes From London’s Most Storied Hotel
“I just adore Claridge’s,” Dame Joan Collins once remarked…
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Soho House founder: ‘Workaholism is as bad as any other addiction’
César Ritz, Conrad Hilton, Bill Marriott, Ian Schrager… the most famous hoteliers in the world were, for years, not British. Then, in the 1990s, we got Nick Jones…
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Three Top Trends from IHIF NYU 2026 on Disciplined Hotel Capital
The NYU conference as it’s colloquially called is a perennial gathering of the brightest minds and largest capital allocators in hotel real estate. Held annually in New York in the beginning of June, the International Hotel Investment Forum (IHIF)…
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Travelodge guests are still at risk, finds review launched after sexual assault
Report finds complaints of room intrusions at nearly one in 10 hotels, after woman attacked by man given a copy of her key
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Interview with Laurent Vernhes, Co-Founder of Tablet Hotels
I recently went one-on-one with Laurent Vernhes, co-founder of Tablet Hotels and founder of mva.wine
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Travelers tap into a state of nostalgia
Young holidaymakers are discovering the retro appeal and quiet dignity of hotels once reserved for key figures
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Why London Hotels Are Switching to Dynamic Pricing
London is an unusually difficult city in which to set a hotel room rate and leave it alone. Demand does not simply rise in summer and fall in winter…
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Former Remington CEO launches AI Hospitality Group
Sloan Dean, the former CEO of Remington Hospitality, has launched a AI-native hotel operating company called AI Hospitality Group.
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