Why luxury Scottish hotel firm is looking to youth to develop talent of the future
A Scottish hotel group has welcomed nearly 20 apprentices as part of an initiative aimed at boosting the number of young people working in the sector.
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Wyndham rolls out guest engagement platform
Wyndham Hotels & Resorts has released Wyndham Connect, a new guest engagement platform powered by Canary Technologies, first introduced at its 2023 Global Conference in September.
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Empowering growth: Hotel Equities’ learning and development programs
Hotel owner, operator and developer Hotel Equities (HE) is guided by 12 value statements. One of them—“hire an attitude and teach them the business”—has led to the company launching several learning and development programs. These initiatives target…
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10 things you didn’t know about the Holiday Inn brand
From Fun Facts to Pioneering Moments, Illuminating the Brand’s Ongoing Leadership in Mainstream Hospitality
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SpringHill Suites scores in soccer market with new partnerships
The all-suite hotel brand announced collaborations with US Youth Soccer and the former US Women's National Team star, Sydney Leroux.
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Radisson Academy, Radisson Hotel Group’s leading Learning and Development hub, marks its fifth anniversary as it continues to innovate and strives to be the best ‘Academy’ to upskill talent joining the industry. Since it’s inception in 2019…
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ARTIC launches Hospitality Excellence Programme
Al Rayyan Tourism and Investment Company (ARTIC) has launched the ARTIC Hospitality Excellence Programme, in collaboration with its sister company, Al Rayyan Investment in Education and Sports (ARIES), to offer internship opportunities across the…
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Have luxury travelers finally hit a price ceiling?
After years of shrugging off soaring hotel costs, affluent travelers may finally be showing some…
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A Recap of TravelBoom's 2024 Hotelier Study
TravelBoom’s 2024 Hotelier Study takes an insightful look at the current market and industry hurdles and offers solutions for overcoming these challenges. The study surveyed more than 50 hoteliers operating a variety of transient hotels, resorts…
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SevenRooms CEO Joel Montaniel Is Solving the Hospitality Industry’s Data Problem
SevenRooms CEO Joel Montaniel speaks about how his CRM company helps restaurants redefine their relationship with customers.
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IHG Hotels & Resorts Aims to Boost Guest Loyalty with Salesforce
Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
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The 3 types and the implementation of training and development
Employee training and development is very crucial in employee performance and customer satisfaction. In a previous article, I described the connection of Training & Development to Employee Motivation and Customer Loyalty…
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Women hotel owners who are making waves in the industry
Only three women made it on Yahoo! Finance’s list of “15 richest hotel owners in the world” (published June 2023), and all three are from the same family – the Pritzkers.
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Virgin Hotels partners with autism group to expand services for neurodiverse travelers
Virgin Hotels is partnering with Autism Double-Checked to offer programs for neurodiverse travelers…
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Global Hotel Alliance sees major shakeup in loyalty programmes; eyes Indian partners
Hotel loyalty programmes to consolidate over the next decade; AI to play big role in mining customer preferences, says GHA's chief executive officer Christopher Hartley.
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The hospitality education system is facing a crisis. Due to a significant and growing disconnect between what the industry needs and what educational institutions are providing in terms of educating and training…
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ALL – Accor Live Limitless recognised as “best overall loyalty program” in Asia Pacific
Accor, the largest hotel operator in Australia and New Zealand, proudly announces that its lifestyle loyalty programme, ALL – Accor Live Limitless, has been awarded top honours in two categories at the 2023/2024 Asia Pacific Loyalty Awards, held…
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All About Service: The Golden Hotel’s Tim Gerhold on the Hospitality Road Taken
Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on full display when, mid-interview with LODGING, he didn’t hesitate…
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