Social Media Highlights the Crucial Role of "Tech for Touch" in Modern Hospitality
What use can we make of social media? A great deal if we exercise a sound, verifiable sales and marketing strategy; carefully execute that strategy and watch out for the inevitable speed bumps or potholes that may appear along the way…
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IATA Data Shows Travel Momentum Builds As Restrictions Are Lifted
The International Air Transport Association (IATA) released data showing growing momentum in the recovery of air travel as restrictions are lifted.
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Employee Retention in the Great Resignation: Mission Impossible?
When I decided to quit my job in Spring 2021, I was one of the first. My resignation was not as shocking (I guess) as the reason – I wasn’t leaving for a competitor; I was leaving the industry.
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BREAD, THE MOST HUMBLE AND UNDERRATED OF RESTAURANT RITUALS
A situation we are all familiar with – you arrive at a restaurant, curious about the experience you’re about to have, probably hungry and eager to discover the menu items that will make your mouth water…
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The Middle East Region in Numbers
Despite each city within the region having certain characteristics and established performance, decline — brought about by the pandemic and the anticipated changes in supply and demand dynamics — will have a remarkable impact on future hotel…
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Wyndham to launch economy extended-stay brand
Wyndham Hotels & Resorts revealed results for the three months and year ended Dec. 31, 2021, including the largest pipeline in the company’s history. During a conference call about the results, President/CEO Geoffrey A…
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Choice Hotels CEO Lays Out the Plan to Buy More Upscale Hotels
Choice Hotels could add two upscale brands that cater to different customers if the right opportunity comes along. There is at least one viable takeover candidate.
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The Power of Your Own Device – The Impact of Covid on Hotel Technology
Jens Busch has vast experience in the luxury service sector over the past two decades…
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What does 'Metaverse' mean and what new career paths might it create?
When Facebook announced their rebranding to Meta, a tidal wave of popularity crashed on the alternative reality: the Metaverse.
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Hyatt outlines brand expansion plans for Asia-Pacific
Hyatt has announced plans to expand its luxury and lifestyle brands in the Asia-Pacific region.
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HB Exclusive: What is Passpoint?
Passpoint is gaining popularity in all areas of travel, and the use cases and discussions are popping up at hospitality events and throughout the industry. But what is it, and how will it benefit hotels and the hospitality industry as a whole…
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Bill Marriott to retire from Marriott board
After more than 60 years of leadership, J.W. (Bill) Marriott Jr. has confirmed to the board of directors of Marriott International Inc…
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Hoteliers grappling with labor shortage have robots in their toolbox
Confronting a protracted labor shortage, hoteliers have struggled to maintain standard operations, much less meet new demands that the pandemic has produced.
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Hotels’ Unexpected Revenue Driver: Customer Service
With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.
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The metaverse may be all of the rage these days. But Expedia Group CEO Peter Kern doesn’t think we’ll be traveling there anytime soon, saying he thinks we will want to be in the “real-verse” for some time to come…
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Booking.com to cut thousands of workers in new reorganization
Booking.com on Thursday that it will be slashing nearly three thousand jobs globally as it plans to outsource nearly all of its customer service operations…
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How Boutique Luxury is Pivoting in the Post-Pandemic
For those with an eye for history, the Forte name reminds one of Baron Forte, the Italian-born, Scottish hotelier that created the Forte brand and the multiple hospitality businesses he helped create…
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Where Do Solar and Electric Vehicle Charging Fit Into Your Revenue Strategy?
Last June, MGM Resorts International activated a solar park that will power up to 90% of its 13 Las Vegas properties…
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