AI and robotics, which cut costs between 20 and 30 percent and work 24/7, could put up to 92,000 Nevada hospitality jobs at risk by 2035, driven by profit motives
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Hotel subscriptions are becoming popular but are they worth it
With industries like airlines to chain restaurants now selling subscriptions to their regular customers, hotels have become the latest to enter this space with membership programs in which one can pay a monthly or annual fee to get access to…
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Human washing machine pods coming to Japanese hotels
At hotels in Japan, the bathing facilities usually fall into two broad categories. There might be a traditional setup, with compact shower booths where you wash off before entering a large communal tub to soak in, or you could have a more modern…
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Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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Hotels are the final frontier of an ableist society
It was on a ferry to Bilbao from Southampton, teetering on the edge of a low bunk and sobbing with exhaustion, that I learned the first rule of accessible accommodation. Which is that it probably isn’t. Not for me, anyway…
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Even Babies Are Welcome at the Spa at These Ultra Luxury Resorts
What was once an exclusively grown-up domain is now being marketed as a multigenerational wellness experience appropriate for stressed teenagers, curious elementary schoolers and even toddlers and babies. Gone are the days of dropping your children…
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Four-star hotel in Spain fined for scanning guest's ID card
The Spanish data protection agency (AEPD) said that this practice during the check-in process at accommodation establishments constitutes an "excessive processing of personal data"
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How the hotel sector is bridging the sustainability and financial reporting gap
In a world increasingly defined by climate extremes—simultaneous droughts and floods in Spain, California’s relentless wildfires, record-breaking European heatwaves, and the suffocating effects of global air pollution—the hospitality industry faces…
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Better Sleep, Better Business: How WaverBed CEO Mark Baird is Helping Hotels Turn Rest Into Revenue
With an estimated 1 in 3 adults experiencing sleep disorders and the sleep technology market projected to add over $400 billion by 2028, the hospitality industry stands at the cusp of a revolution in guest experience…
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The ludicrous way roadies stopped Jimmy Page from trashing hotel rooms
When it comes to rock and roll antics, the trashing of the hotel room is an old staple that seems to have died out in the modern age. Nobody is launching televisions out of second-floor windows these days, nobody is leaving snakes in the bathtub…
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When my husband and I traveled to Norway and the Arctic Circle last year, we decided to stay in an otherworldly ice hotel — the Sorrisniva Igloo Hotel at Sorrisniva Arctic Wilderness Lodge in Alta, Norway…
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The period between or 'betwixt' Christmas and New Year – now dubbed Twixmas – is fast becoming a time when 50- and 60-somethings, caught between caring for children, grandchildren and their own ageing parents, can escape for a relaxed mini-break…
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Thoughtful Sleep Program Setup at the Deer Path Inn as an Example for All Independent Hotels
Sleep tourism may be a relatively new buzz term, but for hospitality it isn’t really anything novel; it’s an extension and more deliberate expansion of what hotels aim to achieve each and every night. After all, one of the hallmarks of guest…
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What It’s Like to Be an Undercover Luxury-Hotel Inspector
“I’ve had to spill something on my clothes so I could send it down to get cleaned by laundry.
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Meet Bengaluru hotel's work-from-home receptionist. Netizens debate over innovation vs inconvenience
A Bengaluru hotel recently introduced a virtual receptionist, where guest services are managed remotely via video conference, prompting mixed reactions online. Ananya Narang, CEO of Entourage, shared her surprise at checking into a hotel with no…
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How the ‘Pursuit of Wow’ Can Help You Deliver the Highest Levels of Service
It wasn’t that many years ago when the expected image of a hotel general manager was a tall, most likely white, man sporting a folded handkerchief in the pocket of his perfectly tailored black blazer…
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Counting the Cost of Contactless
Today’s hotels are embracing the contact-free revolution, seeking to meet the expectations of health-conscious travellers by minimising physical contact and enhancing hygiene protocols…
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Payment woes drive 63% of UAE hotel guests to abandon bookings
Nearly two-thirds (63%) of hotel guests in the UAE have abandoned their bookings because their preferred payment methods weren’t available, according to new research from FinTech Adyen. This statistic highlights a major challenge for the hospitality…
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