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In 2023, when Dutch artist Florentijn Hofman’s inflatable giant yellow rubber duck returned to Victoria Harbour (this time as a pair, in the artwork Double Duck), the Mandarin Oriental, Hong Kong hotel took advantage of its bird’s eye view of the…
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Rahim Ismail speaks exclusively to Boutique Hotelier about new trends, his favourite memories and the most unexpected request he's ever received
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Wanting to use the bathroom on holiday in privacy could soon be a thing of the past. A rising number of hotel rooms are ditching the bathroom door entirely - and it's because rooms are getting smaller…
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An Australian hotel is giving people discounts off their final bill just for having a good night’s sleep, as a means to combat the tiredness many Aussies are feeling.
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Datuk Seri Naresh Mohan has been in the hospitality industry since the 1990s when he was the “eyes and ears” of JW Marriott Hotel, which opened its doors in Malaysia’s capital city of Kuala Lumpur in 1997…
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Nina Hospitality has unveiled two innovative initiatives that elevate guests’ multisensory experience across its hotels, including “Signature scent” and “Musical journey”.  
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To put it simply, lifestyle trends are driven by the patterns and behaviours of consumer groups. Within these trends, there are natural links between sectors, from entertainment and tech to travel and wellness…
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A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
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It’s probably escaped most people’s attention, what with the football, the election, the Ukraine war, the horrors of Gaza, the assassination attempt and the revelation that the most powerful human on the planet has the intellectual sharpness of a…
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There are few things social media loves more than a good makeover…
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Rocco Forte Hotels has created an exclusive experience offering guests the chance to enjoy a customiseable journey through a combination of eight hotels across nine regions of Italy, travelled to via Ferrari, Lamborghini, or Maserati, during summer…
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How often have you walked into a hotel room to find a sign that reads, "Each towel wash uses 15 liters of water. Please consider reusing your towel to help our environment."
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As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters…
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Tracing its roots to a 19th-century duchess, afternoon tea is moving into the present with contemporary remixes while retaining the historic charm that makes it a favorite among visitors.
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HotelTechReport, the leading online buying platform for hotel technology, has announced that it has surpassed 50,000 authentic product reviews. This milestone represents a significant achievement for the hotel software community, underscoring the…
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The hospitality arms race is on as properties around the globe look for bigger, bolder, more creative experiences for guests starved for something new, unexpected, and not delivered by an algorithm. JW Marriott tapped the creative genius Richard…
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AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room.
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Hotels are full of oddities: some gross, some space-age. Never before, however, have we come across a bit of hospitality secrecy quite so salacious as this. Revealed on the always-intriguing r/AskReddit forums, a hotel insider has shared a trick of…
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