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To put it simply, lifestyle trends are driven by the patterns and behaviours of consumer groups. Within these trends, there are natural links between sectors, from entertainment and tech to travel and wellness…
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A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
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It’s probably escaped most people’s attention, what with the football, the election, the Ukraine war, the horrors of Gaza, the assassination attempt and the revelation that the most powerful human on the planet has the intellectual sharpness of a…
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There are few things social media loves more than a good makeover…
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Rocco Forte Hotels has created an exclusive experience offering guests the chance to enjoy a customiseable journey through a combination of eight hotels across nine regions of Italy, travelled to via Ferrari, Lamborghini, or Maserati, during summer…
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How often have you walked into a hotel room to find a sign that reads, "Each towel wash uses 15 liters of water. Please consider reusing your towel to help our environment."
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As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters…
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Tracing its roots to a 19th-century duchess, afternoon tea is moving into the present with contemporary remixes while retaining the historic charm that makes it a favorite among visitors.
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HotelTechReport, the leading online buying platform for hotel technology, has announced that it has surpassed 50,000 authentic product reviews. This milestone represents a significant achievement for the hotel software community, underscoring the…
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The hospitality arms race is on as properties around the globe look for bigger, bolder, more creative experiences for guests starved for something new, unexpected, and not delivered by an algorithm. JW Marriott tapped the creative genius Richard…
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AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room.
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Hotels are full of oddities: some gross, some space-age. Never before, however, have we come across a bit of hospitality secrecy quite so salacious as this. Revealed on the always-intriguing r/AskReddit forums, a hotel insider has shared a trick of…
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These tiny hotels are able to pack up and relocate to other unique sites – a mobility factor that can be a huge draw for both new and returning customers, say experts.
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Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
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For those burnt out on Netflix, video games or dating apps, hotels are offering up an analog and far more old-school alternative: the game night.
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The group that owns The Grand Hotel in Llandudno and last year closed the Pontins site in Prestatyn has posted boosted profits. Britannia is often under-fire from guests and was named as the UK's worst hotel chain for the 11th consecutive year in…
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New research has uncovered the significant influence of air conditioning and ventilation on top-tier hospitality experiences, emphasising the vital role of air as a wellness trend gaining traction within the industry…
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While PBX systems utilizing Voice over Internet Protocol (VoIP) networks are ideal for general hotel communication, emergency communications paths within the elevator must meet unique code requirements and require special attention as it pertains to…
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