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These tiny hotels are able to pack up and relocate to other unique sites – a mobility factor that can be a huge draw for both new and returning customers, say experts.
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Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
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For those burnt out on Netflix, video games or dating apps, hotels are offering up an analog and far more old-school alternative: the game night.
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The group that owns The Grand Hotel in Llandudno and last year closed the Pontins site in Prestatyn has posted boosted profits. Britannia is often under-fire from guests and was named as the UK's worst hotel chain for the 11th consecutive year in…
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New research has uncovered the significant influence of air conditioning and ventilation on top-tier hospitality experiences, emphasising the vital role of air as a wellness trend gaining traction within the industry…
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While PBX systems utilizing Voice over Internet Protocol (VoIP) networks are ideal for general hotel communication, emergency communications paths within the elevator must meet unique code requirements and require special attention as it pertains to…
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Hotels are cashing in on a boom in the multi-billion dollar sleep tourism industry with a host of high-tech room features promising a dream vacation.
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Virgin Hotels is partnering with Autism Double-Checked to offer programs for neurodiverse travelers…
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It’s really discouraging to see how some hotels try to prey on their guests, especially when we’re talking about properties belonging to international hotel groups, where you’d hope there would at least be some brand standards……
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In fall 2021, the Ace Hotel in Pittsburgh’s East Liberty neighborhood reopened after being forced to close during the COVID-19 pandemic. Only thing was, it no longer was the Ace Hotel. Now called The Maverick by Kasa, the hotel’s owner decided to…
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Airbnb has announced sweeping changes to its policy on security cameras inside a rental unit. The changes are likely to give guests more peace of mind while at the same time leaving some hosts frustrated that they cannot monitor their property as…
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Although most will know Namewee (黃明志) aka Wee Meng Chee as a singer and songwriter, the 40-year-old artist is also known for dabbling in a variety of businesses, such as his venture into NFTs. Well, as it turns out, that isn’t all he’s been working…
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Aman Resorts’ first Janu hotel in Tokyo’s luxe Azabudai Hills costs half as much as its upmarket sibling. Here’s an exclusive first look inside.
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Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on full display when, mid-interview with LODGING, he didn’t hesitate…
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A growing trend in the hospitality industry sees select hotels and resorts, including Regent Phu Quoc and Andaz by Hyatt, offering complimentary minibars…
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Customer feedback can be a key component to driving quality in the hospitality and tourism sectors. Here’s how four key players from these industries approach feedback to drive satisfaction and attract more visitors…
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On balance, we feel good about the outlook for 2024. The Americas continue to be strong. Europe still feels really strong. Asia feels a little behind, and destinations that rely heavily on Chinese travelers haven't fully come back…
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Cost-of-living, increasing food costs and rising staff wages all factors to hit the industry. The hospitality sector has to “work harder than ever” to keep thriving according to manager of four-star Pittodrie House hotel in Aberdeenshire…
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