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EHL event brought together students and executives to explore which leadership qualities must remain human as AI advances in hospitality.
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Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains.
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A hospitality veteran reflects on his early career at Marriott Griffin Gate, emphasizing the importance of developing raw talent rather than dismissing inexperienced workers.
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Organizations create a "competence trap" by hiring people who perform expertise, then punishing the honest admission of not knowing that's essential for actual learning.
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Marston’s is celebrating a major milestone as the first cohort of trainees officially graduate from the Hope & Anchor at HMP Styal, the UK’s first commercially-led hospitality academy inside a women’s prison…
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A cursory glance might suggest that real estate and hospitality are industries where women are well represented. But even a modest degree of scrutiny reveals that capital allocation and ultimate decision-making power still sit largely in male…
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Two hotel managers in the North West have swapped respective job roles and venues to obtain more experience and develop their professional skills.
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Becca Krug, client services director at Davies Tanner, assesses the strategic role AI should and shouldn’t play in a hotel’s marketing and PR activity.
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Those in the field of logistics refer to 'the last mile' as the crucial, final leg of the supply chain, where goods are moved to the buyer’s doorstep.
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Luxury prides itself on intuitive service: anticipating what a guest needs before the guest articulates it — or even knows they need it, but there is one area where the industry consistently falls short: accessibility…
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New research indicates that 80% of hospitality recruiters believe graduates are missing out on job offers because they are not sufficiently prepared for the realities of the workplace. A further 20% report that graduates appear “work shy” and lack…
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Dr Jared Cooney Horvath, a former teacher-turned-neuroscientist, revealed that the generation born between 1997 and the early 2010s has been cognitively stunted by their over-reliance on digital technology in school…
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At first glance, quantum physics and revenue management should never meet…
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Labor has emerged as a permanent structural force shaping hotel operations, guest satisfaction and long-term asset value across the U.S…
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France has updated the national professional qualification for hotel and tourism managers, revising skills requirements for senior accommodation roles.
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We’re all weathering the same storm, but too many organizations are doing it in boats with missing oars or worse, with crews rowing at double speed just to stay afloat. The “run lean” mantra has become a badge of honor in many industries, especially…
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It’s Personal Stories, the hospitality leadership podcast founded by industry veterans David Kong, Rachel Humphrey, and Lan Elliott, today announced the launch of its newly-redesigned website, making available one of the most comprehensive and…
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Sommet Education, the world-leading network of hospitality management and culinary arts institutions including Glion Institute of Higher Education, Les Roches, École Ducasse, Indian School of Hospitality and Invictus Education, is pleased to…
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