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The $50 room service hamburger wasn’t memorable for its Wagyu beef or truffle aioli. What made it extraordinary was the moment it arrived at 2 a.m., delivered to a jet-lagged executive by John, the room service attendant. With a quiet smile, John…
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Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”.
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According to research undertaken by Cornell University’s School of Hotel Administration in February 2025, hotels see strong financial returns from commissions paid to the OTAs.
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The hospitality industry is at a crossroads, with HR leaders playing a pivotal role in addressing workforce challenges and driving strategic transformation. From combating high turnover rates and seasonal hiring challenges to leveraging digital…
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What hotel brands don’t know is that they can create great financial bench strength in their hotels and their owners will pay 100% of the cost. Brands also don’t know that they can create this bench strength with resources that are readily…
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Glion Institute of Higher Education has announced the appointment of Philippe Vignon as its new general Director, effective June 16, 2025…
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Recently Revfine asked its Panel of Digital Marketing Experts the question What are your top suggestions and best practices for using AI in hotel marketing activities (e.g., communication, data analysis, etc.)…
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Security threats are increasing in the hospitality industry. In the past year, over a third of hotel businesses have reported a rise in fraud attempts, while the proportion of guests concerned about booking fraud is as high as 71%. Among those who…
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Japan’s largest travel agent, JTB Corporation, has unveiled plans to dispatch chefs to small- and medium sized accommodations in regional areas in a bid to tap international visitors’ growing interest in Japanese cuisine…
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Speaking at the second edition of the Mumbai Tech Week 2025, Ritesh Agarwal emphasizes humility in leadership and overcoming fear in entrepreneurship.
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A hotel concierge is like having a well-connected friend in a new city—someone who knows the best spots, has the right contacts, and can pull off the (nearly) impossible. Need a last-minute table at the hottest restaurant? Done. Searching for a…
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RIU Hotels & Resorts is continuing to make progress in the generational handover that began with the retirement of Carmen Riu in July 2024…
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Sir Richard Branson and entrepreneur Simon Squibb have unveiled an 'Elevator of Dreams' at Virgin Hotels' London outpost, offering aspiring founders the chance to pitch their ideas to a global audience…
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A recent discussion on Hospitality Net’s World Panel has reignited the debate over whether differentiating hotel pricing based on a traveler’s geographic location is a prudent revenue management strategy or an ethically fraught practice…
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Last month, Search Engine Journal reported that “Google Site Reputation Abuse Penalties Hit Major Publishers.” What about its impact on hotels? 
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As with every year (almost every year) since 2011, I analyze the top headlines in hotel media to see what are the trends that get the most mentions and interest. I find analyzing the most clicked headlines to be a good way to see what interests the…
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Gordon Dryburgh appeared in films including Police Academy 4 before posing for thousands of photos in his kilt at the world-famous hotel.
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This as-told-to essay is based on a conversation with Tan Hong Kai, senior butler for Marina Bay Sands Hotel. It has been edited for length and clarity.
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