The rise of student housing in Hong Kong, hotel market faces a supply squeeze
Hong Kong currently has around 82,000 hotel rooms, equivalent to roughly 30 million room nights available in the market.
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Young chefs outline hopes for lasting hospitality careers
Retaining young chefs remains a challenge for hospitality operators, with new research from Nestlé Professional highlighting the factors influencing whether the next generation of kitchen talent stays in the industry long term…
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Radisson's global HR chief wants to turn internal mobility into a talent-supply model
From cross-functional career moves to six-month general manager shadowing, Radisson Hotel Group is seeking to make internal talent a more dependable source of leadership and business capabilities.
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Hotel housekeeping cross-training: How to support staff retention
Cross-training can improve housekeeping flexibility, but staff retention depends on fair workloads, paid training and meaningful career opportunities.
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Interview with Laurent Vernhes, Co-Founder of Tablet Hotels
I recently went one-on-one with Laurent Vernhes, co-founder of Tablet Hotels and founder of mva.wine
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Hotels still stuck on manual work despite increased AI adoption
Hotels are increasingly using artificial intelligence (AI), but manual work continues to weigh teams down.
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Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action
A dashboard can be beautifully designed, updated in real time and still have almost no impact on the operation. Information is not a decision. A decision is not execution. And none of it matters if the guest in room 614 still has no hot water while…
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Can Hoteliers Ever Achieve Zero Rate Leakage?
For years, the hospitality industry has treated rate leakage as the ultimate enemy, hotels invest in rate-shopping tools, stricter contracts, parity monitoring, distribution audits and endless investigations…
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Most hospitality technology projects do not fail because the software is wrong. They fail because the wrong people are in the room when it is configured, and the right people are too busy to learn it once it goes live…
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Regent Taipei becomes first hotel to recruit foreign technical staff
Regent Taipei has become the first hotel in Taiwan approved to hire foreign technical personnel under a newly expanded government employment scheme, the Ministry of Labor said today.
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Beyond the Rooms View: Deconstructing the Great PMS Debate from the Inside
A closed-door session recently took place on the sidelines of HITEC San Antonio under the Chatham House Rule. It brought together the chief executives of the world’s leading property management systems (PMS) and global hotel group CIOs to openly…
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12 rules for the hotel breakfast buffet
Ditch the PJs, leave cleaning to the pros and use the right tongs.
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Why Hotel Distribution Is Still Broken, And What Comes Next
A couple of Saturdays back, a supplier asked us to block a user: 3,000-plus searches on one property, one set of dates, in 40 minutes. Normally that's fraud. It wasn't. It was an AI agent, a model wired to a headless browser…
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UCB buys Cube hotel in £15m hospitality plan
A university has bought a recently-closed hotel and restaurant as part of a £15m investment programme, aimed at expanding hospitality training and creating more than 150 jobs across the city.
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What Hospitality Brands Should Consider When Deploying AI
There is a version of AI adoption in hospitality that hotel leaders should resist: the version sold as a shortcut for fewer staff, fewer touches and fewer moments of genuine human connection…
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Hospitality Is Losing the First Job That Teaches People How to Work
The UK is confronting two workforce problems at the same time. Nearly one million people aged 16 to 24 are not in education, employment or training, prompting plans to expand work experience and employment support. Meanwhile, hospitality businesses…
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Study finds carbon-based pricing encourages greener tourist intentions
Hotels have long encouraged guests to reuse towels, limit linen changes and conserve energy. Yet tourism remains a significant source of carbon emissions, and voluntary sustainability programs often struggle to achieve lasting behavior change…
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Hospitality Firms Urged to Maximise Apprenticeship Funding Before Deadline
Hospitality firms across the UK are being encouraged to accelerate their apprenticeship plans to take advantage of existing funding opportunities before major changes come into effect later this year.
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