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In March 2024, visionary leader Elon Musk opened another artificial intelligence startup, xAI, as an open-source challenge to ChatGPT, which is owned by OpenAI. Then IBM announced it was slashing its staff size in its increasing adoption of…
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Adam Byatt, chef patron of Michelin-starred restaurant Trinity and culinary director of Brown’s Hotel in London, has been announced as the new chair of The Royal Academy of Culinary Arts (RACA).
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Hyatt since introducing its RiseHY program in 2018, more than 5,700 Opportunity Youth (those from under-resourced communities, between the ages of 16 and 24) have joined Hyatt or a Hyatt hotel. This marks a significant step toward Hyatt’s global…
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Al Rayyan Tourism and Investment Company (ARTIC) has launched the ARTIC Hospitality Excellence Programme, in collaboration with its sister company, Al Rayyan Investment in Education and Sports (ARIES), to offer internship opportunities across the…
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“I’m Danny and I’m with Hilton.” It’s how I’ve started so many conversations over my last 35 years working in the hospitality industry. Why that way? Because for me, it’s about so much more than a title; it’s about the pride and passion I have for…
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The Foundation will concentrate on tackling the sector’s employment challenges by focusing on two levers of action: offering scholarships for hospitality education to talented individuals from disadvantaged backgrounds, and advocating for careers…
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Employee training and development is very crucial in employee performance and customer satisfaction. In a previous article, I described the connection of Training & Development to Employee Motivation and Customer Loyalty…
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As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year…
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EventCamp 2024 is coming! Are you wanting to network with your event peers? EventCamp is THE place!
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eLearning – electronic learning or web-based training – is increasingly being leveraged for hospitality training and has seen a significant uptake by hospitality establishments and training schools.
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Generative artificial intelligence has been a constant headline-maker in the travel tech world through the past year. So, it’s no surprise many industry experts believe the technology has the power to change processes on the whole, including in how…
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IIHM Institute of Hospitality Skills (IIHS), India's largest training centre affiliated with the Tourism and Hospitality Skill Council (THSC), proudly announces the grand opening of its state-of-the-art facility in Udaipur today…
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Virgin Hotels is partnering with Autism Double-Checked to offer programs for neurodiverse travelers…
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Tony Capuano knew he had huge shoes to fill when he was named president and CEO of Marriott International. It was almost unfair: He was following in the footsteps of a legend in the hotel industry, Arne Sorenson, who passed away at the age of 62 in…
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The hospitality education system is facing a crisis. Due to a significant and growing disconnect between what the industry needs and what educational institutions are providing in terms of educating and training…
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In the recently released HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024, the second trend investigates how the gig economy and fractional staffing models are changing talent…
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Hoteliers are raising wages and offering workers more scheduling flexibility to help remedy significant staffing shortages, according to a new survey by the American Hotel and Lodging Association (AHLA)…
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Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on full display when, mid-interview with LODGING, he didn’t hesitate…
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