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Recordings of eight million conversations helped create robot staff who don’t need sleep — including Donnie, who recommends a ‘beautiful’ stay in Washington DC
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The new regulations will force hotels, travel agencies and car rental firms to take detailed customer data - including holidaymakers' home addresses and bank card information.
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Gabriel Escarrer Juliá, founder of Meliá Hotels International, passed away on Tuesday, leaving a significant legacy in the global hospitality sector…
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Google has announced that it’s running a test which will see it remove various elements from its search results for hotel queries in Europe, which could impact hotel marketers.
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We’re drowning in a sea of technological ‘solutions’. But what are hoteliers really looking for in technology today? When all is said and done, it comes down to three key areas…
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Blackstone has invested more than half a billion euros into hotels in southern European holiday spots over the past year, as the world’s largest real estate investor continues to expand its vast portfolio to capitalise on booming post-pandemic…
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“Hoteliers wanting to drive direct sales shouldn’t rely solely on rapid AI-based placements for their marketing strategy in 2025” warned Mirai’s Pablo Delgado during an executive panel at Phocuswright – taking place this week in Phoenix, Arizona –…
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In the bustling world of hospitality, trends come and go. But one recent development stands out for its unique blend of entertainment, interaction, and social engagement: competitive socialising.
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With COP29 underway in Azerbaijan, we are reminded that a tsunami of change is coming, but what’s less clear is the detailed regulatory landscape and how it will influence investors, businesses and other organisations worldwide…
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As the region continues its upward trajectory, India, Vietnam, and Indonesia lead the way, setting the stage for further growth in the coming years.
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Les Roches and ILUNION Hotels unveil the first Hotel Innovation Barometer, offering a comprehensive look at how over 40 international hotel companies of various sizes are leveraging innovation to boost competitiveness…
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The launch of real-time web search capabilities in ChatGPT marks an exciting new chapter in the way we search for information online. While Google has been the default for finding quick answers, ChatGPT’s web browsing introduces unique advantages…
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The first end-to-end global team of AI generated booking assistants are taking interactive calls for over one million properties worldwide
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Design Hotels is a Marriott brand that isn't quite a Marriott brand. It's more like an exclusive hotel club where 60% of owners have never run a boutique before. New boss Stijn Oyen is fine-tuning its strategy…
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If you visit a hotel owned by Germany’s Aroundtown in the not-too-distant future, you might find the check-in experience managed by a hologram. Real estate investor Aroundtown, which holds around 80 hotels in its diverse, pan-European portfolio –…
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2024 was a wake-up call for the hotel industry. Record performance may have stolen headlines, but the reality was less glamorous: growth rates stabilized, and staffing gaps stretched resources thin. The industry is at a tipping point. Although…
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A NEW fleet of butler robots will serve Brits with booze and food at an iconic Benidorm hotel - and they'll even interact with guests.
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In a reflection of the industry’s robust post-pandemic recovery, IBTM World is set to welcome a record number of hotel exhibitors to Fira de Barcelona from November 19 to 21, 2024. This year’s event, celebrating two decades in Barcelona, will see…
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