10 things you didn’t know about the Holiday Inn brand
From Fun Facts to Pioneering Moments, Illuminating the Brand’s Ongoing Leadership in Mainstream Hospitality
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SpringHill Suites scores in soccer market with new partnerships
The all-suite hotel brand announced collaborations with US Youth Soccer and the former US Women's National Team star, Sydney Leroux.
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Almost every hotel or resort customer reads guest reviews
New research from Accor in Europe examines the growing importance of guest reviews and ratings when booking a hotel stay.
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Spa Revenue Management: The Art of Pricing Optimization for Spa Services
Effective pricing strategies are the cornerstone of spa revenue management. While price controls are still largely a manual endeavor in the spa industry compared to the more sophisticated automated programs employed for hotel rooms and airline…
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Looking Back, Moving Forward: How Hospitality Trends Are Evolving
Last year, we explored eight dynamic hospitality trends shaping our industry. What’s changed since then? Are these trends still relevant, or have they faded into obscurity? We revisited our insights to evaluate their current status…
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What Personalized Hospitality Is and What It Isn't
As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters…
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A Guide to the Etiquette of British Afternoon Tea—and Where in London to Enjoy It
Tracing its roots to a 19th-century duchess, afternoon tea is moving into the present with contemporary remixes while retaining the historic charm that makes it a favorite among visitors.
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Have luxury travelers finally hit a price ceiling?
After years of shrugging off soaring hotel costs, affluent travelers may finally be showing some…
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AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room.
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A Recap of TravelBoom's 2024 Hotelier Study
TravelBoom’s 2024 Hotelier Study takes an insightful look at the current market and industry hurdles and offers solutions for overcoming these challenges. The study surveyed more than 50 hoteliers operating a variety of transient hotels, resorts…
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SevenRooms CEO Joel Montaniel Is Solving the Hospitality Industry’s Data Problem
SevenRooms CEO Joel Montaniel speaks about how his CRM company helps restaurants redefine their relationship with customers.
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Digitizing Gratuity: Hotel Tipping for Modern Guests
Learn how digital tipping fosters higher wages, feedback, and talent retention in the hospitality sector.
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Mastering Mottos, Taglines and Slogans: Salient Elements of the Hospitality Business
In the ever-competitive world of hospitality, a strong brand identity is essential for attracting guests, engaging employees, and building loyalty.
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IHG Hotels & Resorts Aims to Boost Guest Loyalty with Salesforce
Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
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Hospitality and F&B leaders discuss Ramadan 2024 and how business has changed
The Ramadan season in the Middle East has traditionally been a time of reflection and community…
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Virgin Hotels partners with autism group to expand services for neurodiverse travelers
Virgin Hotels is partnering with Autism Double-Checked to offer programs for neurodiverse travelers…
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Should You Trust a Hotel’s Star Rating? Depends Where You Look.
In a sea of hotel reviews and star ratings, it’s hard to know who to rely upon. Here’s how to get a vetted measure of what you’re in for before a trip.
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A Dual Target: Hotel Executives on What It Takes to Be ‘Bleisure’ Ready
The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term, from locations that can be explored for pleasure when off the clock, often with…
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