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Everyone wants you to join their loyalty program these days. From the local coffee shop to the supermarket and what’s clinking in your wallet, loyalty is all the rage.
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J.D. Power Japan conducted a survey on hotel loyalty program satisfaction for global brands and domestic brands in Japan, calculating scores from four factors of ‘member benefits,’ ‘loyalty points,’ ‘app or website’ and ‘information from a hotel.’…
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The period between or 'betwixt' Christmas and New Year – now dubbed Twixmas – is fast becoming a time when 50- and 60-somethings, caught between caring for children, grandchildren and their own ageing parents, can escape for a relaxed mini-break…
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As the year races to a close, some avid travelers are approaching the finish line of a very niche marathon.
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“I’ve had to spill something on my clothes so I could send it down to get cleaned by laundry.
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We speak to the CEO of Raffles and Fairmont about the evolution of the brands and the future of the luxury hospitality industry.
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Today’s hotels are embracing the contact-free revolution, seeking to meet the expectations of health-conscious travellers by minimising physical contact and enhancing hygiene protocols…
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Four Seasons’ bed linens and JW Marriott’s shampoo aren’t just for guests staying in the hotels anymore. The items are available for sale on dedicated websites, so customers can cozy up in Four Seasons sheets at home, or wash their hair with JW…
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The newly transformed W Hotels’ flagship properties have reimagined their cultural programming and offerings across hospitality, music and fashion to cater to the demands of its discerning clientele. Now, BoF sits down with the senior vice president…
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Hoteliers and travel agencies have warned that controversial new hotel registration rules in Spain are not only difficult to implement but will make holidays more expensive for travellers and could hurt the tourism sector's competitiveness abroad…
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The aparthotel market is on a rapid growth trajectory, with the global extended-stay hotel sector valued at $54.5 billion in 2023 and projected to reach $166.5 billion by 2033, according to Future Market Insights…
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Hyatt ended free, full breakfast at Hyatt Place properties as a brand standard guarantee during the pandemic.
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Gone are the days when guests simply ordered a club sandwich and skinny fries. Hotel guests make some rather outlandish and unusual room service requests, according to a new report.
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Want a premium hotel experience? Don't make these errors on your next trip.
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Airbnb is losing clients to hotels — but that doesn't mean the latter is always a perfect solution. Some hotels are better than others, and there are a few things guests can look for to see how their accommodations might stack up…
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The sharing economy in travel has seen remarkable growth, reaching a market size of $10.7 billion in the GCC alone by 2024. Lovrenc Kessler and Mohit Agrawal from Simon-Kucher discuss the trend and outline some of the strategic moves the hospitality…
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Staying at a nice hotel feels like such an indulgence, but even the most basic accommodations can be quite pricey. To upgrade to a larger room or one with a scenic view, for example, may be desirable but does not always fit into your travel budget…
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A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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