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You do not need a sales mix report to know what your top sellers are…
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First they came for the closets. Then they took the bath tubs. Now, hotels are stripping away the only thing separating us from the animals: the bathroom door.
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Midas PR founder Dr Karine Lohitnavy-Frick offers a different perspective on the year ahead
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Australian travellers looking to stretch their holiday budget a little further have a new loyalty program to keep an eye on – one that’s built on the idea of not being loyal at all.
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With industries like airlines to chain restaurants now selling subscriptions to their regular customers, hotels have become the latest to enter this space with membership programs in which one can pay a monthly or annual fee to get access to…
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Have we, as a society, reached peak customer satisfaction survey? It’s not unexpected to be asked to submit feedback, either on an internal system or on a public-facing website like Tripadvisor, for everything from a hotel stay to a technology…
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From a more relaxed service style to empowering your team members, how can luxury hotels ensure they are providing the kind of service that modern guests want? In partnership with Leading Quality Assurance (LQA), Boutique Hotelier gathered industry…
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Accor is targeting more than €100 million in revenue from loyalty partnerships in the next 18 months…
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The Choice Privileges rewards program for hotel guests beats out the World of Hyatt for the No. 1 ranking among major lodging companies, according to a study released Wednesday.
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The points-based loyalty program—once the gold standard of guest retention—may no longer be the universal magnet it once was. In today’s fractured hospitality landscape, loyalty is becoming more personal, digital and increasingly shaped by real-time…
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Lotte Hotel is planning to expand its kimchi-related product line by launching Kimchi Stew Home Meal Replacement (HMR) in the second half of the year.
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Loyalty fees increased by 4.4% in 2024, outpacing 2.7% revenue growth, but at just $5.46 per occupied room or 1.6% of total revenues…
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These members’ clubs give access to hotel discounts, added value such as breakfast and even airport lounge access. Not all work out cheaper than booking direct, though…
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From mirrors that give you an unexpected front-row seat while on the loo to hotels that believe orange juice belongs in a shot glass – these are just a few things that could be tweaked to make travel even better. And before you say it, no, this…
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Sex-worker cash tips, secret bed swapping and dangerous liaisons – this is what we know and love about the badly behaved staff and guests at TV’s infamous White Lotus hotels. But what is life really like at such a fabulous five-star…
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Everyone wants you to join their loyalty program these days. From the local coffee shop to the supermarket and what’s clinking in your wallet, loyalty is all the rage.
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J.D. Power Japan conducted a survey on hotel loyalty program satisfaction for global brands and domestic brands in Japan, calculating scores from four factors of ‘member benefits,’ ‘loyalty points,’ ‘app or website’ and ‘information from a hotel.’…
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The period between or 'betwixt' Christmas and New Year – now dubbed Twixmas – is fast becoming a time when 50- and 60-somethings, caught between caring for children, grandchildren and their own ageing parents, can escape for a relaxed mini-break…
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