Has personalisation in hotels gone too far?
Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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The Top 10 Reasons Customers Leave a Brand or Business
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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Will AI Kill Brands? Or Make Them Stronger?
There’s a growing narrative that AI, OTAs, and marketplaces will commoditize everything. In that theory brands will not matter because users can simply “search through to the product” and pick the best option. In theory, that sounds true. In…
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Mentoring The Next-Gen Hospitality Superstars
A hospitality veteran reflects on his early career at Marriott Griffin Gate, emphasizing the importance of developing raw talent rather than dismissing inexperienced workers.
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Single-use hotel toiletries get extremely bad press and have even been banned in several U.S. states, but were loved by many travelers. A sustainability scientist from Ohio State University lays bare the reason behind the shift…
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Thai Hospitality Giants Bet on 2026 Expansion Despite Middle East Volatility
Major hotel operators AWC, Centara, Erawan, and SHR pivot to luxury and lifestyle segments as geopolitical tensions threaten long-haul travel recovery.
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Hotel Managers Switch Roles for Career Development
Two hotel managers in the North West have swapped respective job roles and venues to obtain more experience and develop their professional skills.
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Hospitality Sector Sees Spike in Phishing Activity: How Hotel Owners Can Protect Their Businesses
Hospitality businesses are being urged to strengthen their cybersecurity practices following a significant increase in phishing attacks within the industry.
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Hilton: How Traveller's Sourcing Values Impact Procurement
Hilton’s Why We Gather report, produced with Ipsos, explores how travellers increasingly value transparency and community impact
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The unspoken hotel buffet rules revealed - as Brits say they prefer fruit salad to a full English
Making the important choice between fried and scrambled eggs, or both, at the hotel breakfast buffet is one of the many highlights of going away.
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Washington Hotel in Japan discloses ransomware infection incident
The Washington Hotel brand in Japan has announced that that its servers were compromised in a ransomware attack, exposing various business data.
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Neuroscientist reveals first generation in history to be less intelligent than their parents
Dr Jared Cooney Horvath, a former teacher-turned-neuroscientist, revealed that the generation born between 1997 and the early 2010s has been cognitively stunted by their over-reliance on digital technology in school…
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Hotel Tech-in: The solar energy array powering MGM Resorts in Las Vegas
The resort operator is using Estuary Power’s newly completed Escape Solar and Storage Project to power its electricity needs and support its renewable energy goals.
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A Chinese robotics company put its automated production line for robot joints into operation on Sunday, marking a key leap for the embodied artificial intelligence (AI) industry to progress from technology research and development (R&D) to…
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The Hidden Cost of Staying Lean: How Understaffing Burns Out Teams and Backfires Long Term
We’re all weathering the same storm, but too many organizations are doing it in boats with missing oars or worse, with crews rowing at double speed just to stay afloat. The “run lean” mantra has become a badge of honor in many industries, especially…
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New York City Hotel Prices Will Look Different Next Month Thanks To A New Law
New legislation, set to take effect in late February, will change the way hotels can advertise their nightly rates and help fight against predatory pricing.
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Lessons in seasonality from a hotel made of ice
For most hoteliers, seasonality means fluctuating demand and shifting rates. For Arctic SnowHotel & Glass Igloos in Finnish Lapland, seasonality defines the business…
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New York City bans hidden hotel fees and surprise charges
The rule requires hotels operating in, or marketing to, New York City to show the full price upfront, including mandatory fees and credit card authorisations.
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