Behind The Curtain At Singapore’s Most Ambitious Green Hotel
The Pan Pacific Orchard is an icon of sustainability. But behind the curtain, it’s a struggle to keep a high-rise hotel green. Here’s how they’re doing it.
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Five low-cost wellness activations that actually move RevPAR
Emily Johnson of Elevate Hospitality Collective shares her ideas for low-cost wellness activations that boutique hotels can use to increase ancillary revenue without spa CapEx.
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There is one subtle detail that unites the world’s finest hotels: the ability to turn the impossible into an experience. It is not merely a matter of comfort, elegance, or impeccable service…
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How housekeeping bottlenecks affect hotel performance
Housekeeping bottlenecks in hotels have become a persistent operational challenge across the global hospitality sector…
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How hotels can protect guest data in the face of rising cyber threats
Guest data protection has become a critical responsibility for hotels as cyber attacks grow more frequent and more sophisticated.
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How hotels are protecting margins in a high-cost environment
The global hotel sector is entering a period where profitability is increasingly shaped by cost discipline rather than demand alone.
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How investing in staff wellbeing generated higher revenue at the Maldives’ Patina Hotels & Resorts
Hospitality staff are more likely to stick around if their accommodation offers them a chance to relax and recharge – which is why the Capella Hotel Group is rethinking its behind-the-scenes design.
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The Aman Infiltration: How a Global Money Laundering Kingpin Tainted a $3 Billion Hotel Brand
As law enforcement closes in on Benjamin Mauerberger’s scam network, the luxury Aman hotel brand faces a boardroom civil war as elite shareholders demand to know how a global fugitive laundered "pig-butchering" proceeds into their $3B portfolio…
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Hotel Sustainability Basics become global industry benchmark
Hotels are adopting the WTTC Hotel Sustainability Basics amid rising pressure to improve ESG and environmental performance.
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Confessions of a hotel concierge: ‘I’ve sourced pedigree corgis and places at private schools’
Ordinarily, the job of a hotel concierge is to help guests with trifling details. Making restaurant reservations, booking theatre tickets, arranging taxis – that sort of thing. Nothing too taxing and nothing you couldn’t do yourself with a phone and…
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EU hotels, brands must verify eco claims by 27/09/26
The European Union is enforcing stricter rules on environmental marketing with the Empowering Consumers for the Green Transition Directive (EU 2024/825).
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Centara Hotels & Resorts and OR partner to Launch New Budget Hotel Brand
Centara and OR will invest THB 700 million to develop six budget hotels adjacent to PTT stations, with 69-120 rooms priced from THB 800-1,300 per night.
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Has personalisation in hotels gone too far?
Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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The Top 10 Reasons Customers Leave a Brand or Business
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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Will AI Kill Brands? Or Make Them Stronger?
There’s a growing narrative that AI, OTAs, and marketplaces will commoditize everything. In that theory brands will not matter because users can simply “search through to the product” and pick the best option. In theory, that sounds true. In…
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Mentoring The Next-Gen Hospitality Superstars
A hospitality veteran reflects on his early career at Marriott Griffin Gate, emphasizing the importance of developing raw talent rather than dismissing inexperienced workers.
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Single-use hotel toiletries get extremely bad press and have even been banned in several U.S. states, but were loved by many travelers. A sustainability scientist from Ohio State University lays bare the reason behind the shift…
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Thai Hospitality Giants Bet on 2026 Expansion Despite Middle East Volatility
Major hotel operators AWC, Centara, Erawan, and SHR pivot to luxury and lifestyle segments as geopolitical tensions threaten long-haul travel recovery.
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