Hotel Industry Leader Jim Petrus Launches Petrus Hospitality Advisors
A New Consultancy Providing Asset Management And Strategic Guidance For Developers, Owners And Operators
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What Personalized Hospitality Is and What It Isn't
As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters…
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Robot-phobia could exacerbate hotel, restaurant labor shortage
Using more robots to close labor gaps in the hospitality industry may backfire and cause more human workers to quit, according to a Washington State University study.
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RiseHY sees 5,700 ‘Opportunity Youth’ join Hyatt
Hyatt since introducing its RiseHY program in 2018, more than 5,700 Opportunity Youth (those from under-resourced communities, between the ages of 16 and 24) have joined Hyatt or a Hyatt hotel. This marks a significant step toward Hyatt’s global…
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Younger generations want flexibility and growth. It’s exactly what the hotel industry can offer
“I’m Danny and I’m with Hilton.” It’s how I’ve started so many conversations over my last 35 years working in the hospitality industry. Why that way? Because for me, it’s about so much more than a title; it’s about the pride and passion I have for…
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Hotel gossip creates career block for hospitality workers
Gossiping hotel staff can cause significant promotion problems for the colleagues they talk about.
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Digitizing Gratuity: Hotel Tipping for Modern Guests
Learn how digital tipping fosters higher wages, feedback, and talent retention in the hospitality sector.
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The 3 types and the implementation of training and development
Employee training and development is very crucial in employee performance and customer satisfaction. In a previous article, I described the connection of Training & Development to Employee Motivation and Customer Loyalty…
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As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year…
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The U.S. hotel industry notched a big win in the latest jobs data: The American hospitality and leisure sector — which includes restaurants and hotels— is back to pre-coronavirus pandemic levels.
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eLearning makes waves in hospitality training
eLearning – electronic learning or web-based training – is increasingly being leveraged for hospitality training and has seen a significant uptake by hospitality establishments and training schools.
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IIHM INSTITUTE OF HOSPITALITY SKILLS (IIHS) OPENS LARGEST TRAINING CENTRE IN UDAIPUR
IIHM Institute of Hospitality Skills (IIHS), India's largest training centre affiliated with the Tourism and Hospitality Skill Council (THSC), proudly announces the grand opening of its state-of-the-art facility in Udaipur today…
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Virgin Hotels partners with autism group to expand services for neurodiverse travelers
Virgin Hotels is partnering with Autism Double-Checked to offer programs for neurodiverse travelers…
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IFTM is in ‘full force’ preparation mode for the 47th WorldSkills Competition
The international vocational skills contest will be held in France this September, with Macao-based lecturer David Charles Wiley Jr. serving as an ‘expert lead.’
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Less than half of hospitality workers paid for overtime, survey reveals
Nearly two thirds of hospitality staff are not paid extra for working additional hours, according to a new survey.
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Hourly workers are in demand—here’s how to win them back in a tight jobs market
As the needs of the workforce evolve, here are three practical things employers should be doing to attract the right people and hit their staffing goals.
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In the recently released HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024, the second trend investigates how the gig economy and fractional staffing models are changing talent…
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Laid-Off Staffers Say They've Been Royally Screwed by Company Operating the Brown Palace
For more than a century, the Brown Palace epitomized elegance and excellence in Denver. But the landmark hotel has been on a downward slide in recent years. And that thud you just heard? The Brown is cutting its longtime doormen and bell staff and…
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