How Spain’s housing crisis is reshaping hotel staff accommodation
A shortage of affordable housing is making it harder for hotels in Spain’s high-demand tourism destinations to recruit and retain staff.
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Travelodge guests are still at risk, finds review launched after sexual assault
Report finds complaints of room intrusions at nearly one in 10 hotels, after woman attacked by man given a copy of her key
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Regent Taipei becomes first hotel to recruit foreign technical staff
Regent Taipei has become the first hotel in Taiwan approved to hire foreign technical personnel under a newly expanded government employment scheme, the Ministry of Labor said today.
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The Algorithm Can't Say Welcome: Why Hospitality Still Needs a Human Face
Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains.
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Report: Hotel labor shifts from cyclical challenge to permanent operating constraint
Labor has emerged as a permanent structural force shaping hotel operations, guest satisfaction and long-term asset value across the U.S…
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Acciona's blunder at the spa of a Lopesan hotel in Meloneras
In the idyllic setting of the Lopesan Villa del Conde Resort & Thalasso, relaxation is reserved for guests. For Acciona Facility Services, SA, the thalassotherapy center has become a real legal headache…
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US Hotel labour shortage deepens with visa policy uncertainty
The US Hotel labour shortage is worsening as unpredictable visa rules, tighter checks and uneven H-2B and J-1 timelines thin staff just as travel demand rises.
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Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”.
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4 ways hospitality HR teams are taking the lead
The hospitality industry is at a crossroads, with HR leaders playing a pivotal role in addressing workforce challenges and driving strategic transformation. From combating high turnover rates and seasonal hiring challenges to leveraging digital…
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Major hotel chains offer free accommodation to attract employees to the Canary Islands
Leading hotel chains including Riu, Meliá, Barceló, and Iberostar have launched innovative recruitment strategies in the Canary Islands, offering free accommodation to employees as an incentive to attract staff…
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The Insider’s Guide to Making the Most of Hotel Concierge Services
A hotel concierge is like having a well-connected friend in a new city—someone who knows the best spots, has the right contacts, and can pull off the (nearly) impossible. Need a last-minute table at the hottest restaurant? Done. Searching for a…
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Swiss hotel boots Israeli family in alleged antisemitic incident
An Israeli man said he and his family were kicked out of a luxury hotel in Switzerland by a manager who told them to leave because they’re Jews. The hotel rejected the allegations.
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Spanish Costa del Sol hotel worker 'caught poisoning guest buffet with bleach'
A Spanish hotel worker has been accused of trying to poison tourists by pouring bleach over a buffet dinner…
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Debate rages over freelance worker status in France's hospitality sector
The growth of internet-based platforms arranging jobs for auto-entrepreneurs in hotels, restaurants and the medical sector has thrown up questions over their employment status.
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How to transform the image of the hospitality industry
The hospitality industry has faced two big workforce challenges since the start of the pandemic. The first has been one around costs with inflation driving wages up, putting a strain on the bottom line. The second has been less talked about and is…
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Leadership hiring and retention: A looming crisis
The most effective strategy for attracting and retaining leadership talent will be offering wealth creation opportunities, such as equity participation, profit-sharing models, or even long-term incentives tied to the company’s growth and success…
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Hotel Tech-in: The sensors alerting hotel staff of cleanliness issues
Hygiene IQ’s sensor technology allows travelers to alert housekeeping staff of their needs, helping hoteliers improve the guest experience.
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What are Spain's controversial new rules for registering hotel guests?
Hoteliers and travel agencies have warned that controversial new hotel registration rules in Spain are not only difficult to implement but will make holidays more expensive for travellers and could hurt the tourism sector's competitiveness abroad…
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