IHG and Josh.ai Create Voice-controlled Smart Hotel Room
Introducing artificial intelligence in a way that feels natural. IHG Hotels & Resorts has designed the hotel room of the future, partnering with Josh.ai to create a voice-controlled smart room at the Kimpton Rowan hotel in Palm Springs, CA…
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Australia’s Crown Resorts Could Collapse Under Money Laundering Allegations
Crown Resorts‘ auditor on Thursday warned that numerous money-laundering probes into the Australian casino operator and the impact of the COVID-19 pandemic cast “material” uncertainty over the company’s ability to continue as a going concern…
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You’re Terminated: Three Reasons Customers Will Stop Doing Business With You
One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again, was about why customers would terminate their relationship with you…
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Marriott CEO Tony Capuano on when business travel will return
Anthony ‘Tony’ Capuano is chief executive officer of Marriott International, having joined in 1995. The company now has more than 7,800 properties across 138 countries and territories and 30 brands…
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Cascade Investment affiliate to acquire controlling stake in Four Seasons for $2.21B
An affiliate of Cascade Investment LLC, a longstanding shareholder, has entered into a definitive agreement to acquire a controlling interest in Four Seasons Hotels and Resorts.
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Hyatt to Acquire Apple Leisure Group from Kkr and KSL Capital Partners Affiliates for $2.7 Billion
Hyatt Hotels Corporation (NYSE: H) announced that Hyatt has entered into a definitive agreement to acquire Apple Leisure Group (ALG), a leading luxury resort-management services, travel and hospitality group, from affiliates of each of KKR and KSL…
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Understanding the Security Risks of Your Hotel’s PMS Data Hosting Environment
Whether hosted in the cloud, on premise, or in a self-managed data center, managing your security risks should be IT’s top priority to keep your data, and your guests, safe
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Embracing Hotel ‘Lifestyle’ by Learning from Retail Brands
Yes, that retail sector – the one that has been all but obliterated by the pandemic…
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33 years ago, Joachim Marusczyk was a young public servant at the headquarters of German railway company Deutsche Bahn and a man who was always one step ahead. He was responsible for the revamping of major stations and for hotel and catering leases…
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Edwardian Hotels opens The Londoner
The Londoner finally opened its doors this week, proclaiming itself to be “the world’s first super boutique hotel”.
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Holiday Inn brands take flight at European airport locations
IHG Hotels & Resorts has expanded the footprints of the Holiday Inn Hotels & Resorts and Holiday Inn Express brands with a number of signings and openings at European airports.
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Gordon Ramsay to open second restaurant at The Savoy
Michelin-starred chef Gordon Ramsay is to open a new restaurant at The Savoy hotel on the Strand in London.
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WHAT DO GEN Z TRAVELERS WANT FROM ONLINE TRAVEL BRANDS?
Travel brands eager to engage with young consumers have for years focused on one key segment: millennials.
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Lodging Econometrics: Global Hotel Construction Pipeline Slightly Decreases
Lodging Econometrics (LE) has released its Global Hotel Construction Pipeline Trend Report, which compiles the hotel construction pipeline counts for every country and market around the world.
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Hyatt Teams Up with Gopuff to Offer Everyday Essentials On-the-Go
The pilot program rolls out today with free deliveries at select Hyatt Place locations in the U.S., expanding the brand’s Necessities Program.
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If you fancy bringing some of the 700 million users of Instagram on an Insta-Holiday to your place, then yes, it is for you. You can do wonders by doing very little on this visual and rich storytelling platform…
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OTAS VS. SUPPLIER-DIRECT BOOKINGS IN EASTERN EUROPE
Like the rest of the world, the Eastern Europe region has not escaped the COVID-19 pandemic, although each country's government response has differed, according to Phocuswright's latest travel research report Eastern Europe Travel Market Report…
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Hospitality Financial Leadership – Critical Importance of Accruals and Deferrals
A lot gets written about certain things in the hotel industry and others not so much as a mention. I am not saying it is simply a matter of blatant favoritism or anything like that but it is not lost on me that certain items get the limelight…
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