The world’s two largest hotel brands are both Chinese
But scale at home doesn't yet prove they can win abroad.
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Can Hoteliers Ever Achieve Zero Rate Leakage?
For years, the hospitality industry has treated rate leakage as the ultimate enemy, hotels invest in rate-shopping tools, stricter contracts, parity monitoring, distribution audits and endless investigations…
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Google’s Agentic Hotel Booking Push Raises New Questions for Direct Distribution and Guest Ownership
Google has moved another step closer to turning conversational hotel search into an actual booking channel. The company recently confirmed that it has begun a limited U.S…
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José Silva Appointed Chairman of Maybourne Hotel Group
José Silva has been appointed Chairman of Maybourne Hotel Group, bringing more than four decades of luxury hospitality experience to the operator behind some of the world’s most renowned hotels.
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Most hospitality technology projects do not fail because the software is wrong. They fail because the wrong people are in the room when it is configured, and the right people are too busy to learn it once it goes live…
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Overnight accommodation and sleep options at airports continue to grow and now include everything from traditional hotels to cabins and sleep pods, writes Joe Bates.
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150 million foreign visitors are checking into China’s budget hotels
A manager at an ibis hotel in Zhangjiajie says that going to work these days feels a little like “walking into the United Nations.”
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Government vows to make business rate valuations for pubs and hotels fairer
Review will look at improving system for English and Welsh hospitality venues before next revaluation date in 2029
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Robots are asking for tips. But who actually gets the money?
Machines are sticking out their digital palms. Your reaction could help shape the future of the service industry.
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Travelodge boss quits amid fallout over hotel chain’s security failings
Joanna Boydell steps down after widespread criticism over company’s handling of guest safety issues
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Italian luxury hotels attract $636 million: Chris Hohn’s fund bets on their debt
The British fund TCI, led by financier Chris Hohn, holds $636 million in debt backed by four of Italy’s finest hotels. This information is worth noting, not for the amount, but for the form it takes: it is not an acquisition, it is a loan…
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Financial Controls - Three Things at Breakfast
Ask most owners where their breakfast food cost problem lives and they will point at the kitchen, the supplier, or the person setting up the buffet at five in the morning. In my experience, they are almost always pointing in the wrong direction…
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Hotel robotics leader wins Marroit and Atour as clients—but still can’ t turn a profit
Gross margins on hardware keep getting squeezed, even as R&D and sales expenses continue to climb.
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The hotel franchise agreement helped build an industry. Is it still equitable?
Around 12%. That’s the percentage of room revenue a hotel franchisee typically will pay a franchisor for the right to use their name and likeness and all the accouterments that come with it.
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What Happens When Influencers Find Your Favorite Hotel?
A luxury hotel’s greatest asset is the one thing it increasingly struggles to advertise: privacy.
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South Korea introduces two-stage hotel star rating checks
South Korea has adopted two-stage hotel rating checks, including unannounced inspections and anonymous overnight assessments for four- and five-star properties.
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Beyond the Rooms View: Deconstructing the Great PMS Debate from the Inside
A closed-door session recently took place on the sidelines of HITEC San Antonio under the Chatham House Rule. It brought together the chief executives of the world’s leading property management systems (PMS) and global hotel group CIOs to openly…
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Flight of the Concours: how luxury hotels are racing to raise their curb appeal
As the 75th Pebble Beach Concours is set to take place this week, luxury hotels continue to embrace classic car shows as some of their biggest events
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