For decades, coffee shops have represented the most visible and aspirational part of the coffee industry. Expanding through physical retail locations was widely viewed as a sign of growth, scale, and market dominance…
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Common User Experience UX Pitfalls That Kill Hotel Website Conversions and How to Fix Them
You can drive all the traffic in the world to your website, but if the experience is frustrating, confusing, or slow, guests will not book. They will leave and often head straight to an OTA where the process feels easier…
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How hotels are protecting margins in a high-cost environment
The global hotel sector is entering a period where profitability is increasingly shaped by cost discipline rather than demand alone.
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When even Park Hyatt embraces all-inclusive, something more fundamental is shifting
I came across an announcement this week that made me pause and not because it was particularly loud, but precisely because it wasn’t.
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BWH Hotels Stakes Its Claim in the Glamping Space Through Its WorldHotels Brand
Best Western Hotels Group has no intention of ceding the luxury outdoor hospitality segment to its global competitors. The group has just launched WorldHotels Backdrop, a new collection of upscale glamping retreats and nature-driven escapes across…
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Postpartum care services in hotels gain traction among new mothers in Japan
For many new mothers, questions about breastfeeding, weaning and returning to work can feel overwhelming. As a result, a growing number in Japan are turning to postpartum care services offered by private companies, where midwives and nurses provide…
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AHICE South East Asia 2026 wrap-up: the hot trends, new properties and essential market analysis
The leading investors, owners, developers, hoteliers, advisers and suppliers from across South East Asia were in Singapore this month (Mar 10-11) with AHICE back in the city over two action packed days. Roderick Eime reports…
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When the System Starts Thinking for You
The hotel’s revenue manager arrives at 8:47 on a Tuesday morning, her screen is already populated with recommendations, pickup has been analyzed and competitor rates have been scanned.
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Malaysia pushes hotel check-in and check-out times into tourism policy debate
Malaysia’s Tourism, Arts and Culture Ministry has urged hotels to offer guests a 23-hour stay, using a model such as 2pm check-in and 1pm check-out, as the country prepares for Visit Malaysia 2026.
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The Weighted Hotel Minibar Is Wildly Outdated
The minibar is supposed to encourage spontaneous indulgence. Sensors totally kill the mood.
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Patience or pretending? Financial stress tests hotel owners’ ability to hold
Kenny Rogers never sang about debt yields or PIPs, yet he still managed to offer some of the best investment advice in the industry: «You've got to know when to hold 'em, Know when to fold 'em, Know when to walk away, And know when to run»…
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Biohacking To Business Travel: Hospitality As Longevity Laboratory
Longevity has become a $4.6 trillion conversation. But so far, much of it has been happening in the wrong rooms. Cryogenic chambers. Extreme fasting retreats. $2,000-a-night wellness clinics. Supplements with Latin names and price tags to match. The…
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China’s Space Town: How Rocket Launches are Transforming Wenchang’s Economy
In the sleepy coastal town of Longlou, on the northeastern tip of China’s Hainan Island, the morning air used to be filled only with the scent of salt and the sound of fishing nets being hauled ashore. Today, that quiet has been replaced by the…
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Hotels are getting rid of proper bathroom doors and guests are revolting
First they came for the closets. Then they took the bath tubs. Now, hotels are stripping away the only thing separating us from the animals: the bathroom door.
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Atari’s planned gaming-themed Las Vegas hotel has been canceled
It’s Game Over for Atari’s plans to build a hotel in Las Vegas. Only one of its eight prospective U.S. hotels is still in any stage of development.
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IHG taps McDonald’s VP to guide artificial intelligence strategy
With deep technology expertise and franchise understanding, Wei Manfredi joins IHG as senior vice president of AI and architecture.
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World Inequality Report 2026: 56,000 Ultra-Rich Wealthier Than 4 Billion Poorest People
The World Inequality Report 2026 exposes an unprecedented wealth concentration crisis, revealing that just 56,000 ultra-wealthy individuals control more wealth than the poorest half of humanity combined, while calling for urgent global tax reforms…
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Where ski butlers unclip your boots: Is this Europe's poshest ski hotel?
Butlers used to be people who fetched and carried plates, topped up wine glasses and cleared the table after lunch and dinner.
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