In the age of algorithms, hotel libraries are an act of resistance
Reading materials are no longer an afterthought in five-star resorts, and a whole industry is developing around selecting what literature deserves to be there
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Hotel reputation management: how to handle negative and fake reviews
An effective review-management process helps hotels investigate complaints, respond professionally, challenge fake content and turn guest feedback into operational improvements.
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Soho House founder: ‘Workaholism is as bad as any other addiction’
César Ritz, Conrad Hilton, Bill Marriott, Ian Schrager… the most famous hoteliers in the world were, for years, not British. Then, in the 1990s, we got Nick Jones…
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Hotel Blacklist Launches New Accommodation Industry Risk Assessment Tool
Hotel Blacklist has launched a new free online resource designed to help hotels and accommodation providers identify high-risk guests and prevent potential financial losses, property damage, fraud, and disruptive behaviour. The service, available…
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Hotel breakfasts: the ultimate anthropological study
One of the great things about travel is that it opens up our minds and shows us a world beyond our own comfort zone, but there’s perhaps nowhere on the planet that shows us the true nature of humanity more than the hotel breakfast room…
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Interview: Meininger Hotels chief on reaching 50 hotels, European expansion, and cost pressures
As the global hospitality sector evolves to meet shifting traveller demands, Meininger Hotels is navigating this landscape with its unique hotel-hostel hybrid model.
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Gulf hotel expansion hits a pause, but investors stay interested
Hotel operators are adjusting their Gulf expansion strategies in response to regional conflicts and disruptions. Indian Hotels Company is delaying some projects in Saudi Arabia and Bahrain while assessing new opportunities in Oman and Dubai…
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How Banjo and Ro Beale created Ulva House, their magical Hebridean island hotel
It may cover just under eight square miles and be accessible only by ferry, but the remote Hebridean island of Ulva is set to become a must-visit destination, thanks to an Australian coupoe and the unique boutique hotel they’re crafting from a…
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‘Real experiences’: Mondrian Hong Kong general manager on why community matters
Dirk Dalichau explains how a hotel’s message should be welcoming not just for guests but also for a city’s wider community
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Most hospitality technology projects do not fail because the software is wrong. They fail because the wrong people are in the room when it is configured, and the right people are too busy to learn it once it goes live…
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Call for cruise ships to fill Brisbane Olympics hotel room shortfall
A tourism leader has made a bold call to solve Brisbane’s hotel room shortfall ahead of the 2032 Olympics, saying cruise ships could fill that accommodation gap.
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There is now one more cool new airplane hotel
To the world's aviation geeks, there is no need for plunge pools or sheets with a thread count in the thousands — the true dream is being able to sleep in a plane, even when not going anywhere.
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Financial Controls - Three Things at Breakfast
Ask most owners where their breakfast food cost problem lives and they will point at the kitchen, the supplier, or the person setting up the buffet at five in the morning. In my experience, they are almost always pointing in the wrong direction…
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12 rules for the hotel breakfast buffet
Ditch the PJs, leave cleaning to the pros and use the right tongs.
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Why empty offices are Europe’s next hospitality goldmine
Olaf Gröger, director at Hyphen, explores why office-to-hotel conversions are becoming Europe’s next hospitality opportunity.
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Flyfi Launches Hotel Booking Platform With Cryptocurrency Payments and No Account Registration
Privacy-first travel platform debuts with dedicated hotel packages for Token2049, Singapore and Devcon 8 in Mumbai, letting attendees book and pay for accommodation straight from their wallet.
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Research suggests that collecting these toiletries is usually less about saving money and more about how the brain processes rewards, possessions, and travel experiences…
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Why Hotel Tech Companies Need to Spend More Time at Investment Conferences
There’s a famous quote often attributed to Henry Ford: “If I had asked people what they wanted, they would have said faster horses.” Whether he actually said it is almost beside the point. Customers are remarkably good at identifying today’s pain…
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