Is emotionally intelligent leadership a solution to your labor challenges?
Oye como va…or…here’s how it went down: Many, many moons ago, nearly at the onset of revenue management, I was booking a room for a weekend in Manhattan with a reservation agent for a major brand that will remain nameless…
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Report: ‘Worrying’ lack of women at the top of hospitality, travel and tourism companies
Travel and tourism is one of the world’s most gender diverse industries, with a 50-50 overall split between men and women, but female representation at senior management level and above is abysmally low, according to a new report by hospitality…
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Young Hoteliers Summit 2021: Join us Online!
Young Hoteliers Summit is the largest student-run hospitality summit in the world, taking place every year at Ecole hôtelière de Lausanne (EHL), Switzerland…
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Is hospitality ready to service the digitally savvy travel consumer?
Today’s typical online travel consumer – your past, current and future hotel guest - is exposed to more than 250,000 digital micro-moments a year, from social media interactions to messaging to quick reads of the headlines on their smartphones…
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“Lifelong learning”: why dual education institutions will lead the way
By 2022 – in just one year – more than 40% of core skills required to perform existing jobs are expected to change, as estimated by the World Economic Forum in their recent call for a “global reskilling revolution”…
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What You Can Learn from a Thousand Articles Written
My first published article on hospitality debuted in early March 2011 and just last month we rolled out our sixth book entitled, "More Hotel Mogel" (October 2020)…
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Technology in Hospitality, Evolution, Innovation and Guests
In hospitality, technology is a complicated problem. For an industry that has historically excelled and set the bar for customer experience, buying technology solutions has not been on the top of the list…
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Kempinski Hotels and Swiss Education Group announce new partnership
A partnership between luxury hotel group Kempinski Hotels and Swiss Education Group was officially signed yesterday in a ceremony hosted on the Culinary Arts Academy Switzerland campus in Le Bouveret.
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COVID-19: Impact on the hospitality workforce
The ruthless march of COVID-19 throughout the globe is first and foremost a human tragedy, affecting the health of hundreds of thousands of people…
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Talia Oleshansky was hoping to spend her junior year at Indiana University in the sorority house for Alpha Epsilon Phi, as she did her sophomore year…
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