3 Ways to Approach the Evolving Hospitality Workforce
From company culture to making the right type of technology available to employees, companies must rethink the way they interact with staff.
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Leadership – the Key to Restoring Guest Service and Experience
According to CBRE, "The resumption of inbound international travel will provide a lift to hotel fundamentals in 2022. When combined with the continued recovery in individual and group business travel, this might just make the difference between…
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Six Golden Mantras for Managing Human Resources Post-Covid
Pivoting into the new hospitality normal is something that never in my thirty plus year hospitality career would I have envisioned where we are today.
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Hospitality Hiring: Embracing and Adapting to Inevitable Change
To successfully evolve, here are three trends to consider.
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The Young Hoteliers Summit 2022: 3 Days of Insightful Keynotes, Panels & Fireside Chats
The 2022 edition of the Young Hoteliers Summit (YHS) was a success…
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The challenges of sustainable development in Hospitality gender equality
Professor at EHL Hospitality Business School, Dr Sowon Kim is interested in questions of equality at work and sexual harassment…
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LUXURY HOTELIER SOLUTIONS FOR MANAGING STAFF CHALLENGES
Despite the increasing pent-up demand for travel, many hoteliers across the hospitality industry are struggling to meet this returning demand for travel due to severe staffing issues.
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9 most in-demand soft skills for restaurant management jobs
Do you aspire to practice in the hospitality industry and yearn to take a management job in a restaurant? If, yes you are probably asking yourself questions such as, ”What skills do I need to become a restaurant manager and how do I acquire them?”…
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Embracing & Better Preparing for Future Employee Turnover
Most hospitality organizations are experiencing significantly more turnover than their pre-pandemic levels, particularly in new hires' first 90 days…
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HVS Monday Musings: Indian Hospitality Sector – Skill Shortage to Hinder Recovery and Growth
The Indian hospitality industry has grown rapidly in recent decades, employing 8.8% of the country’s workforce in 2019…
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Employee Retention in the Great Resignation: Mission Impossible?
When I decided to quit my job in Spring 2021, I was one of the first. My resignation was not as shocking (I guess) as the reason – I wasn’t leaving for a competitor; I was leaving the industry.
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What does 'Metaverse' mean and what new career paths might it create?
When Facebook announced their rebranding to Meta, a tidal wave of popularity crashed on the alternative reality: the Metaverse.
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Career trends and in-demand jobs in the hotel industry for 2022
After a challenging few years for hospitality staff, this year is going to offer some exciting opportunities for hotel professionals.
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Investing in Training Hotel Employees
Given the challenges U.S. hotels are having attracting and retaining employees, the need to invest in employee training is as great as it has ever been…
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Future retention trends in the hospitality industry
Employees are the heart and soul of an organization. Without them, a company is a mere lifeless building. Their presence makes it come alive while their efforts take it to the heights of success…
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5 Ways to Encourage a Speak Up Culture in Hospitality
As the Great Resignation sweeps across the globe, it doubles as a catalyst for hospitality leaders to reflect on workplace culture and environment. It brings a timely reminder that the market moves quickly and workplace adaptability is crucial…
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Today’s CEOs Need Hands-On Digital Skills
As business increasingly becomes digital and data-driven, many companies that once appeared to be built for success suddenly seem structured to fail…
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Dealing With Angry Customers: Be Sincere When You Apologize
“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have a complaint…
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