AI Can’t Give Hugs: The Human Element That Technology Cannot Replace
Throughout my career in strategic communications, I’ve witnessed many technological revolutions that promised to transform human connection.
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The Shift in Hotel Visual Marketing: Why Emotion, Movement, and Drone Storytelling Are Defining 2025
What trends do I see in hotel visual marketing today? The biggest one is emotional presence. In 2025, guests no longer respond to static perfection — they seek atmosphere. They want to feel what it’s like to be there before they ever arrive…
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G6 Hospitality’s Sonal Sinha and Agarwal discuss leadership, G6 acquisition
At one point in his life, Ritesh Agarwal had 30 rupees in the bank. Today, as the founder and CEO of OYO Rooms, he is one of the youngest billionaires on the planet.
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How Wyndham is pushing premium economy internationally
International development executives discuss the company’s recent Super 8 deal in Saudi Arabia, as well as APAC and Latin America development trends.
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One of the recent trends in the hotel industry is 'decorating a swimming pool'
The swimming pool, which used to be a simple leisure space, is evolving into an immersive content space that combines media art.
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The luxury Four Seasons hotel franchise is taking on the high seas
The superyacht cruise ship, dubbed the Four Seasons I, is being kitted out with "sea limousines", luxury restaurants, a cigar room and even a four-story private penthouse suite.
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Airbnb unveils revamp as it expands ‘beyond stays’ to challenge hotel sector
The property rental firm has announced a major expansion of its services as it aims to further challenge hotels.
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Running a successful hotel is predicated on a lot of things. The PMS is pivotal.
There are humans in Stanley Kubrick’s “2001: A Space Odyssey,” a film now 57 years old but still seems ahead of its time. The central character in the film is not of flesh and blood, but rather an AI, named HAL, derived from the rather longish…
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Secret Service, 1,000 hotel rooms and The Beast: How US presidential overseas travel is planned
Even low-risk trips mean bringing bags of Trump's blood, and there's always someone carrying the 'nuclear football'
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Data Privacy Breaches: A Wake-Up Call for Hotel Operators
In the hospitality industry, there is yet another obstacle that operators really need to worry about. We all know that guest trust is the cornerstone of success but what if we breach that trust and not even on purpose? While we can go the extra mile…
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Silo Culture Is Costing Hotels Real Revenue. Here’s What No One Wants to Admit
One of the most expensive things in hospitality isn’t bad service or a broken AC, it’s internal silos and it’s killing revenue.
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“We train students to think like operators, entrepreneurs, and decision-makers!”
Kunal Vasudeva, Co-Founder & Managing Director of the Indian School of Hospitality (ISH), on changing what it means to study hospitality in India.
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Milan-based Traveltech startup Hotiday announces a €5.5 million capital raise in order to expand its portfolio of European destinations, enhance the range of services offered, establish new partnerships with tourist accommodations, and grow the…
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From dirty data to performing miracles - hotel approaches to AI
Travel companies across all segments are grappling with rapid advances in artificial intelligence (AI). Questions they are asking include what use cases make most sense? Is my data centralized and accessible to glean meaningful insights? Can I trust…
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From "Gig" to "Glitch" Economy: Hospitality's New Battle Against AI Hallucinations
The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
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Sabre sells hospitality business for $1.1 billion
Travel technology and distribution company Sabre Corporation has agreed to sell its hospitality solutions business to asset management company TPG for $1.1 billion.
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Will the Human Touch Become the Ultimate Hotel Luxury in an Automated World?
The $50 room service hamburger wasn’t memorable for its Wagyu beef or truffle aioli. What made it extraordinary was the moment it arrived at 2 a.m., delivered to a jet-lagged executive by John, the room service attendant. With a quiet smile, John…
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Disney World Hotels Face Unfortunate Glitch, Locking Hundreds of Out Their Rooms
You’re soaking up the final moments of your Disney World vacation inside of the hotels — the Florida sun on your face, a Mickey waffle in hand, and a morning full of magic ahead. Then, without warning, everything changes. You return to your hotel…
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