Thai Hotel Chain RoomQuest Becomes World's First Fully AI-Automated Hospitality Group
CEO Peerawat Hansirikul leads unprecedented transformation of hotel operations with US partner, targeting global markets from 2026.
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Thai Hotel Chain RoomQuest Becomes World's First Fully AI-Automated Hospitality Group
CEO Peerawat Hansirikul leads unprecedented transformation of hotel operations with US partner, targeting global markets from 2026.
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AI and robotics, which cut costs between 20 and 30 percent and work 24/7, could put up to 92,000 Nevada hospitality jobs at risk by 2035, driven by profit motives
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How to Revenue Manage in the Middle of Nowhere
Imagine this: You’re not managing a city hotel. You’re not next to a convention center. You’re not even competing for the same audience as the resort an hour away.
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Marriott files motion over Sonder 'attempted leverage'
Motion alleges Sonder tried to leverage guest safety to get wind-down financing; attempted stalking horse deal failed, as well.
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Istanbul tourist deaths prompt major investigation into food and hotel safety
Turkish authorities have launched a wide-ranging investigation into the deaths of a German tourist mother and her two children in Istanbul, after the family fell ill during their visit and later died from suspected poisoning…
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Radisson Hotel Group launches Creator Hub
Radisson Hotel Group has unveiled Creator Hub, a dynamic new platform designed to connect nano content creators with Radisson Hotels & Resorts around the world…
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Sonder Hotels Liquidation Exposes Limits of Tech-First Hotel Models
Sonder's bankruptcy and liquidation after its failed partnership reveal the risks of tech-driven, asset-heavy hospitality models
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Amenitiz raises $45M to empower independent hotels with AI management
Independent hoteliers and smaller property managers throughout Europe have struggled with using multiple disconnected tools and outdated software that do not meet their specific operational needs.
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Transacting brands: Oyo CEO on the thinking behind the G6 Hospitality acquisition
Earlier this year at NYU IHIF we heard from a number of leaders in the hospitality industry on high-profile deals done in the market. The candid conversations covered valuation metrics, strategic alignment as well as the motivations of buyers and…
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Hotels push live ChatGPT integrations as AI search goes bookable
Eyeing an opportunity to grow direct bookings, hotels are pushing their technology partners to integrate live availability and pricing data into artificial intelligence (AI)-search platforms…
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R&R at 10: How the way we book holidays has changed
Given how tumultuous the last decade has been, it’s fair to say that the ability of tour operators to adapt to circumstances has been pushed to the limit.
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Hotel subscriptions are becoming popular but are they worth it
With industries like airlines to chain restaurants now selling subscriptions to their regular customers, hotels have become the latest to enter this space with membership programs in which one can pay a monthly or annual fee to get access to…
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Why Hospitality Education Needs a Reality Check
For much of the late twentieth century, hospitality education was a model of how academia could work hand in hand with industry. The UK led the world in creating postgraduate programmes that balanced academic rigour with real-world relevance…
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Human washing machine pods coming to Japanese hotels
At hotels in Japan, the bathing facilities usually fall into two broad categories. There might be a traditional setup, with compact shower booths where you wash off before entering a large communal tub to soak in, or you could have a more modern…
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The End of the Hyperlink Economy: How to Take Advantage of the Zero-Click Search?
With the advent of AI Search, Answer Engines and people no longer clicking on Google’s listings because of the answers provided in the Answer Box by Google’s own Gemini AI, how do you structure your marketing in this new zero-click world…
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The #1 Mistake Hotels Make with AI: Bolting It onto Old Workflows
AI is everywhere right now. It’s in your newsfeed, in the trade magazines, at the hotel conferences, and yes, even creeping into those late-night WhatsApp chats with fellow operators. The promises are shiny: faster check-ins, smarter pricing…
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In the early 2000s, the online travel landscape looked very different from today. Expedia, Orbitz, Hotels.com, Travelocity and CheapTickets all operated as independent companies, competing aggressively for consumer attention…
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From SEO to GEO, hotels confront the future of digital discovery
Having restructured and centralized his team at L+R Hotels, group chief commercial officer Joe Pettigrew is ready for the next challenge: transitioning from SEO to GEO.
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