Tony Truman. From Spaces to Destinations: Lessons in Hospitality
Having spent decades in the hospitality industry, I've seen firsthand what it takes to transform a venue into a sought-after destination.
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The Owner of This Luxe Palm Beach Hotel Wants to Sell—for $1 Million a Room
Hotels in the Palm Beach area are apparently a hot commodity. The Ben hotel, in West Palm Beach, Florida, may soon be sold for an impressive $1 million per room, Bloomberg reported recently.
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Hollywood director Guillermo del Toro stays at ‘haunted’ Aberdeen hotel
From haunted bedrooms to deep-fried Mars Bars, Aberdeenshire is proving to be quite a hit with Hollywood film director Guillermo del Toro…
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‘Experience Is Not Expertise’: Why Rich, First-Time Hoteliers Are Failing So Spectacularly
A series of disappointing stays courtesy of wealthy but inexperienced owners has our editor at large recoiling from a growing blight in the travel industry.
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ANTI-TOURIST zealots last night chanted "empty hotels, no rental cars and no cyclists" during a massive demonstration. The protesters also spoke of ploughing up Majorca’s motorway network in a promo video for the Palma demo…
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Wyndham rolls out guest engagement platform
Wyndham Hotels & Resorts has released Wyndham Connect, a new guest engagement platform powered by Canary Technologies, first introduced at its 2023 Global Conference in September.
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Woman's tips to 'keep safe' in a hotel room don't go down well with everyone
A woman has shared a video on social media which has since gone viral, showing her 'extreme' safety tips for when staying in a hotel - but some people aren't so convinced by them.
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Hotel Chain with NYC Leases Shakes Up Leadership as Lawsuits and Fines Mount
LuxUrban Hotels, an “asset-light” Miami-based hotel chain that leases buildings instead of buying them, is struggling to emerge from a flood of lawsuits accusing it of shady business practices and not paying its bills. Last month, the firm was…
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How a Vermont Ski Area Roared Back From a Financial Scandal
Less than a decade ago, the biggest fraud in ski industry history nearly took down a beloved ski area. But Jay Peak, long known for its powder, has since transformed into a sparkling modern resort…
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What Does Michelin Have in Mind for Its Hotel Guides?
To begin with, keys instead of stars - When the subject of Michelin Guides comes up, your mind is likely to go to the restaurant world — after all, the guides’ distinctive star ratings system has helped make the reputation of numerous establishments…
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This little Tahoe hotel made Tripadvisor’s ‘Best of the Best’ list
A hotel in Lake Tahoe made the 2023 "Best of the Best" list of hotels in the United States from travel-rating site Tripadvisor…
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The MICHELIN Guide Creates a Distinction for the Hotel Selection—the MICHELIN Key
In the spirit of the MICHELIN Star, the MICHELIN Key recognizes the most exceptional hotels throughout the world. The MICHELIN Guide teams have selected more than 5,000 hotels and accommodations around the world…
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Rating platforms drive sales at tourist-area NYC eateries
Ratings on platforms such as Yelp and TripAdvisor can greatly impact high-priced New York City restaurants that service tourists, but have less of an effect on restaurants frequented by "locals" outside of tourist areas, according to new Cornell…
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Researchers from Texas Christian University, University of South Carolina, and RealPage published a new Journal of Marketing article that examines the impact of online reviews on hotel booking performance with a specific focus on the competitive…
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