I don’t want a hotel that’s a ‘home away from home’. I want the opposite
Staying a night in a hotel room is transactional. The hotel provides the service, and we pay for it.
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Atout France Adds Six New Palace Hotels to Its National Collection
On 2 June, Atout France was pleased to unveil the 2026 collection of France’s Palace hotels, an exclusive selection of properties that embody the excellence of French expertise in hospitality.
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The history of the warm, chocolatey cookies that became a hotel icon
Forty years after DoubleTree served its first cookie, guests keep showing up — sometimes just for the gooey, walnut-packed welcome.
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There is one subtle detail that unites the world’s finest hotels: the ability to turn the impossible into an experience. It is not merely a matter of comfort, elegance, or impeccable service…
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Louis Vuitton launches hotel-inspired pop-ups in Shanghai and New York
The “Louis Vuitton Hotel” is open in Shanghai until January 18, while the NYC pop-up runs through April.
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P.K. Mohankumar spent forty years at the Taj group learning hospitality is not magic but meticulous, slightly mad devotion to detail.
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An “Above and Beyond” Strategy Doesn’t Work
This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations…
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Former Hilton Hotel chef opens Uncle Ah Teck’s Noodle House selling laksa in Chinatown
Why did the 70-year-old chef leave his cushy job to slog as a hawker?
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Borough Market vs The TikTokers: Is this hospitality’s Frankenstein moment?
After a food vlogger was kicked out of Borough Market for filming a crumble review on his phone, Hannah Twiggs asks whether restaurants and markets have finally had enough of the social-media generation they helped build – and what that means for…
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When heads of state come to visit your hotel they usually make a bit of a show. The Russians are no exception; they even bring their own warship, the KGB and a wad of cash!
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Tales from hotel car valets: knickers in a Ferrari and other secrets
They move million-pound supercars around London’s streets every day, but what happens when a wing mirror gets dinged or an owner is exceptionally rude?
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Bvlgari Hotels shine spotlight on Italy’s women of organic wine
Bvlgari Hotels & Resorts has launched a new global wine list celebrating 22 pioneering Italian women in organic viticulture, uniting luxury hospitality with sustainability and empowerment.
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A robe one night and a bunk the next taught me this: luxury smooths the edges, hostels widen the circle—and the best life uses both. I booked them 24 hours apart by accident—and then decided to make it a tiny social experiment…
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The Finest Hotel in Kabul by Lyse Doucet review – a monument to Afghan resilience
A sweeping social history of Afghanistan is seen through the lens of Kabul’s InterContinental hotel, where staff endured the horrific realities of life in a war zone
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Radisson Hotel Group expands Career Fest 2025 to engage wider audiences
Running throughout October 2025, the month-long hybrid event brings together more than 75,000 team members and future talent across +105 countries to celebrate career growth, learning, and mobility in the hospitality sector…
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Rising star chef arrested after 'robbing three banks on the same day'
Valentino Luchin is a celebrated chef who has worked in the California food industry for decades - but the robbery accusations are not his first run-in with the law
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For god’s sake, spare me from business hotels with personality
A behind-the-scenes look at the work of Rutherford Hall, critical communications strategist
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Turkish Hotel Association Announces Death of Industry Pioneer Sinan Babila
The Turkish Hotel Association (TÜROB) announced the death of Sinan Babila, a veteran figure in the country’s tourism industry and a former chair and founding president of the association.
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