Welcome to the luxury hotel built on top of petrol station
Staying the night above a petrol station and car wash may not be everyone’s idea of the perfect luxury break. However, forecourt owners Rahila and Danny Ahmed insist their nine-bedroom boutique hotel, built over their Gulf site in Birmingham, has…
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From lotions to linens: How hotel marketplaces can boost guest loyalty
Four Seasons’ bed linens and JW Marriott’s shampoo aren’t just for guests staying in the hotels anymore. The items are available for sale on dedicated websites, so customers can cozy up in Four Seasons sheets at home, or wash their hair with JW…
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Hyatt Place’s Ongoing Breakfast Test: Will $14 Charges Replace Free Morning Meals?
Hyatt ended free, full breakfast at Hyatt Place properties as a brand standard guarantee during the pandemic.
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The Wildest Items People Have Left Behind In Hotel Rooms
A new global survey reveals some of the oddest things guests have forgotten during travel — and some of them will make your jaw drop.
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Hotel Staff Reveal The 6 Biggest Mistakes Guests Make During Their Stay
Want a premium hotel experience? Don't make these errors on your next trip.
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IHG Hotels & Resorts Invites Retirees to Celebrate Their Retirementmoon With Travel
The same way nuptials or newborns are celebrated, IHG Hotels & Resorts is commemorating another one of life’s biggest moments, retirement…
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IHG Hotels & Resorts Chases Sustainability With Low Carbon Plan
How sustainable can a hotel chain become? IHG Hotels & Resorts is trying to find out by launching its Low Carbon Pioneers program, aimed at encouraging wider adoption of carbon reduction practices across the hotel chain. I asked CEO Elie Maalouf…
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Redefining Hospitality: Pop-Up Hotels As Visionary Concepts for Gen Z Travelers
For Generation Z, a hotel stay is more than just a place to sleep. The hotel itself is an essential part of their travel experience - a destination in itself.
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What I learned leading a customer service seminar at an elite Mexican hotel
A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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Lissoni Architecture designs moody, minimal interiors for AKA NoMad hotel
New York-based Lissoni Architecture has completed a hotel in Manhattan's NoMad neighbourhood, featuring minimalist interiors that blend Scandinavian and Japanese influences.
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Soft brands move into midscale
For the first 10 years of their existence, soft brands were largely an upper upscale and luxury phenomenon. But in recent years, several major hotel companies have been introducing soft brand collections in the midscale segment of the market. Due to…
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Hotels in Europe, Africa, Americas, & Asia-Pacific adopt the WTTC’s Basics, gaining global support & expanding in Japan, Philippines, & India…
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Five Key Hospitality Trends for Attracting Tomorrow’s Travelers
Picture this: As you step up to the check-in counter at a hotel, the receptionist asks, ‘Have you stayed with us before?’ This seemingly simple question reveals a critical flaw in the hotel’s operations and shows that the hotel is falling behind in…
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How social media has revolutionized the hospitality industry
Be it ecommerce, fashion, retail, or any other sector, platforms like Instagram, Snapchat, Facebook, X today are the best mediums for businesses to connect and engage with potential and existing customers…
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If you clock up a perfect nine hours sleep at this hotel, you can stay free for a night
An Australian hotel is giving people discounts off their final bill just for having a good night’s sleep, as a means to combat the tiredness many Aussies are feeling.
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Nina Hospitality enhances guest experience with new scent and sonic identity
Nina Hospitality has unveiled two innovative initiatives that elevate guests’ multisensory experience across its hotels, including “Signature scent” and “Musical journey”.
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Exploring the dawn of ‘hybrid hospitality’
To put it simply, lifestyle trends are driven by the patterns and behaviours of consumer groups. Within these trends, there are natural links between sectors, from entertainment and tech to travel and wellness…
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Coventry hotel appealing for memories
COVENTRY’S Telegraph Hotel is appealing for photos and stories to help create an immersive experience which will bring its past to life.
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